Once we had selected the type of furniture we were interested in we found the salesman friendly, knowledgeable and extremely helpful. He fully explained the options available to us to ensure our requi... See more
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Excellent relaxed service all round. Very helpful staff , Ian, who outlined details of the furniture and its aftercare. He also outlined the guarantees both included and optional as well as the d... See more
Company replied
Tracy was great at explaining everything to us! Despite our children being loud. Love how they greet you at the door let you explore before a follow up, nice not being hounded around the shop flo... See more
Company replied
Good location, plenty of parking, staff polite but not pushy, your left to wander without being bugged. Great selection, any questions were well answered, fiance products are very good, all in all a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great customer service from Tracy
Tracy@cannock store was very knowledgeable and not pushy at all. She was very pleasant. Quickly said hello and left us to browse at our leisure. I would definitely recommend anyone looking to buy at this store to speak to her. Excellent customer care.
July 22, 2026
Reply from DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service.
Excellent customer service.
Felt relaxed walking round the store, no pushy sales people but there if we needed them.
Found exactly what we were looking for.
July 29, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful attentive
Very helpful attentive, knowlegable and friendly lady, not rushed and gave us all the information we needed to make an informed choice
July 29, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
Had previously ordered a sofa from DFS earlier this year so we decided to return after having great service
July 25, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and knowledgeable sales…
Very helpful and knowledgeable sales person, great customer service. We have been dfs customers for many years we have now brought our daughter in for her first suite thank you for your help
July 25, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great service from Nathan
Great service from Nathan. No pressure, friendly and easy to purchase from. Looking forward to our sofa arriving!
July 25, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Nathan.
Kind Regards,
Jordan
DFS Customer Support
Friendly noligable staff and not pushy…
Friendly noligable staff and not pushy in any way
July 18, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Pleasently welcomed when entered store…
Pleasently welcomed when entered store , no sales pressure & left to browse around the store .Great service in store by Sian who explained everything in detail,thank you x
July 25, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sian.
Kind Regards,
Jordan
DFS Customer Support
New Sofa
We recently bought a new sofa from DFS Cannock and had a fantastic experience. Tracey was absolutely amazing from start to finish. She was so friendly, welcoming, and knowledgeable, taking the time to help us find the perfect sofa without any pressure. Nothing was too much trouble, and she made the whole process easy and enjoyable. She’s a real credit to the Cannock store. Thank you, Tracey, for your excellent customer service!
July 22, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
My sales associate was lovely and…
My sales associate was lovely and extremely helpful. She made the experience delightful!
July 21, 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The sales assisstant was excellent…
The sales assisstant was excellent ,very friendly and helpful and made the purchasing of a new sofa very quick and easy
July 21, 2026
Reply from DFS Furniture - Cannock
Hello Nicola,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Salesman nathan was really good very…
Salesman nathan was really good very friendly and nothing was too much trouble for him
July 19, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
very helpful staff
July 20, 2026
Reply from DFS Furniture - Cannock
Hello Terence,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Ian @ DFS Cannock
Dealing with Ian at DFS was refreshing. No pressure sales just comprehensive information and help with our purchase. Even when we had to amend out order Ian provided all the support we needed. Excellent Customer Service.
July 18, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Sufficient , friendly and informative. We went to buy sofa- bed
We went to buy sofa- bed. We were explained where they are located and also how the label indicates that this item is a sofa- bed. We were approached by sales person just in time when we needed and left to make our decision after demonstration.( they weren’t into our faces much that I liked). I think, company doing well also by providing information online about the products. We just needed a bit reassurance before we made the purchase. Tracey helps us with advices about the fabrics( it was really usefull) , she instructed us in a friendly manner about the terms and conditions. Will be awaiting for the delivery now .
July 19, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
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