Very friendly greeting from David at Carlisle DFS. He allowed us time to browse then gave excellent and knowledgeable service. He explained in clear and concise terms Interest Free credit options if... See more
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We had a great experience today purchasing our new sofa and mattress, and the young lady helping us (Amelia/Emilia? Unsure how you spell it, sorry love) was so helpful, knew hew stuff, very satisfied... See more
Company replied
The whole experience was slick and effortless. Robyn at the Carlisle store was fantastic; knowledgeable, friendly and kept everything really easy to understand. The range of sofas on offer gives you a... See more
Company replied
I used the live video call and chatted with Reece in Carlisle who showed me the sofas and swatches and prevented me needing to travel into store with my young family. He also helped me order the sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No idea what the sofa is like i haven't…
No idea what the sofa is like haven't got it yet. But Rachel was a delight to talk to. Very knowledgeable and keen to help me get the right sofa for my needs. Highly recommended
August 25, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Jacob the salesman was very good at his job
Jacob the salesman was very professional, he gave good honest advice and guidance
September 1, 2026
Reply from DFS Furniture - Carlisle
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Robyn was an absolute gem
Robyn was an absolute gem, from start to finish, she was there for us but also let us have some space also, she related to us and was really helpful with us choosing our sofa for our new home, she is a great asset to dfs team! thankyou robyn xx
September 1, 2026
Reply from DFS Furniture - Carlisle
Hello Alisha,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Robyn.
Kind regards,
Lia
DFS Customer Support
We were very pleased with our purchase…
We were very pleased with our purchase lovley staff.
September 1, 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello Matthew,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Customer service was brilliant not…
Customer service was brilliant not pushy at all left to browse very helpful once decided which sofas I wanted staff explained everything and answered all my questions
August 31, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
David was very helpful and was able to…
David was very helpful and was able to answer all our questions about the sofa.
Excellent service definitely would highly recommend DFS.
August 31, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review. We are really happy that David met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and friendly service
August 31, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Fantastic and no pressure
Rachel Blaylock was fantastic from start to finish. No pressure, massively knowledgable and a credit to the company. Brilliant with the children and hugely helpful all the way through. Thank you again for everything.
August 30, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Rachel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Robyn was great
Robyn was great. Left to us it while we had a look around, then helped massively in putting our order together.
August 30, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Robyn.
Kind Regards,
Jordan
DFS Customer Support
Made very welcome in store
Made very welcome in store, the chap who we dealt with was very polite, he explained everting and was a pleasure doing business with him. (Can’t remember his name)
August 30, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great experience
Rachel provided an amazing customer experience!She was so helpful, knowledgeable, and patient with my indecisiveness.I never felt rushed or pressured to make a decision.Working with her was a true pleasure!
August 30, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
David was very helpful and assisted us…
David was very helpful and assisted us in choosing our sofas today.
August 30, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Rachel was very helpful and lovely got…
Rachel was very helpful and lovely got exactly what we wanted
August 30, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very welcoming
Very welcoming, polite & answered any questions as best as possible that we had. Had a very lovely experience. Can’t wait for our new sofa to come. Customer service was fab.
August 29, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Staff were informative and friendly
Staff were informative and friendly, ordering the sofa was zero hassle and very easy
August 29, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Ellie couldn't have been any more…
Ellie couldn't have been any more helpfull . Absolute delight to deal with . Highly recommended 👌
August 29, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Great experience
Great experience! Given options and saw actually how our gorgeous sofa would look!
Can’t wish for a better service!
Looking forward to our new sofa arriving!
August 22, 2026
Reply from DFS Furniture - Carlisle
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
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