I used the live video call and chatted with Reece in Carlisle who showed me the sofas and swatches and prevented me needing to travel into store with my young family. He also helped me order the sofa... See more
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Robyn was an absolute gem, from start to finish, she was there for us but also let us have some space also, she related to us and was really helpful with us choosing our sofa for our new home, she is... See more
Company replied
From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... See more
Company replied
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great experience
Great experience! Given options and saw actually how our gorgeous sofa would look!
Can’t wish for a better service!
Looking forward to our new sofa arriving!
August 22, 2026
Reply from DFS Furniture - Carlisle
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
David was very friendly and helpful…
David was very friendly and helpful during my visit and ran me through the purchase choices. Great customer service.
August 27, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello James,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Has a great experience with the staff …
Has a great experience with the staff …
Absolutely amazing
August 26, 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent.
From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home!
Also, the team who delivered the sofa from the north east were so lovely too and helped in so many ways, since I was recovering from a c-section and couldn’t do much.
April 7, 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Rachel met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
A fantastic friendly service
A fantastic friendly service. She listened to my needs and recommended the perfect sofa
August 24, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Sofa purchased for a holiday let
Sofa purchased for a holiday let. We were assured by DFS that the sofa would fit in the house and that delivery would be on a Saturday - change over day. So…. the sofa was delivered on a Saturday but the delivery men could not fit the sofa through the front door. Note we had got rid of the old sofa in the morning and now had no sofa for our guests due to arrive in couple hours as they had to take our new sofa back to the depot. To cut a long story short the delivery men did not remove the head rests which was the reason it would not fit in the house. If that had been done there would have been no problem. Trying to get a new quick delivery date had been trying to get to the moon and back ‘mission impossible’. I would have assumed that due to this being a mistake from the delivery firm and DFS that they would have done as much as possible to rectify this issue. So sofa now being delivered on a Sunday ( 6 days later) which is affecting now 2 sets of guests and the day we are supposed to be attending a wedding. The after care service from DFS is atrocious all DFS want to sell you the sofa then after that you get what you can with service. I am mentally drained in trying to get this issue resolve.
Thank you for your kind response - I will contact the complaints line. Discussed access into the house with DFS and please be assured that the detail with the complaint is entirely the responsibility of DFS and the delivery firm. As noted this was due to the drivers not being briefed on the dismantling of the headrests nothing other than that I’m afraid - not the customers responsibility. Thank you for your assistance with this matter.
August 22, 2026
Unprompted review
Reply from DFS Furniture - Carlisle
Hello Clare,
Thank you for taking the time to share your review. We appreciate all feedback and we are very sorry to hear you're not happy.
I am sorry to hear you have had a will not fit delivery, when this does occur it is unfortunate but not unusual. When this happens, the process would be to take the goods back to the distribution centre and arrange a second attempt at your delivery with a more skilled team, if we can take the sofa apart further we will do so. It is the customers responsibility to ensure the goods do fit as DFS have not been out to the home nor seen the entry way to confirm if the furniture is likely to fit. We understand this is a frustrating situation and we do sincerely apologise.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
Absolutely amazing
Absolutely amazing, Robyn at the carlisle branch couldn’t do enough for us, she was so helpful
August 23, 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Salesman really helpful
August 24, 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Excellent service very patient whilst…
Excellent service very patient whilst we chose colours.
August 23, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Good shop lots of bargains good prices…
Good shop lots of bargains good prices well looked after with staff
August 16, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Purchasing our new sofa after we…
Bethany approached us shortly after we went into the store asked if we needed any help she was friendly and very helpful knowledgeable without being pushy , she helped us eliminate from a good range of choice . 10/10 .
August 23, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing customer service the girl was…
Amazing customer service the girl was warm and welcoming as soon as we came to the door ,knew what she was talking about and it was a pleasure to speak to her and for all our help today
August 23, 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We were welcomed into the store and…
We were welcomed into the store and were anle to walk around the store with any pressure from the sales team. When we asked for more information on a product the sales person was very helpful, giving us multiple options and was very knowledgeable- great experience
August 22, 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Sales manager misinformed me about…
Sales manager misinformed me about delivery times and that was my basis of buying furniture that it will be delivered in under 7 days but it’s over two weeks and never informed that the furniture will be delivered on separate dates even though it was one unit. This was designed just to get the sale through which is really misleading, ended up buying new furniture on line and was delivered in 72 hrs. Very disgruntled and now stuck with furniture I will not need
August 15, 2026
Reply from DFS Furniture - Carlisle
Good morning George,
Thank you for taking the time to share your review with us, we are really sorry to hear you feel you were provided with incorrect information regarding the delivery of your furniture. Due to the products being provided by different suppliers the furniture is delivered separately, we can confirm delivery of the bed is due to take place this week and we are in the process of confirming delivery for your mattress too. Whilst we do aim to delivery within the advised 7 day delivery time frame, due to logistics and planning this is not always possible and we sincerely apologise for any inconvenience this may cause.
Kind Regards,
Holly M
DFS Customer Support
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