After looking around the shop One of the Customer Service Staff came to me asking if I required any help regarding the sofa I was looking at, She gave price, dimensions, colours etc of sofa and wha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went into the store and new exactly what we wanted, Tommy at the chester (Sealand road) store was professional, spoke through different options that was available in what we wanted. He had so much... See more
Company replied
Really helpful gentleman would really recommend Daniel who helped us out today buy our sofa from the chester store and also the lady that checked everything over we didn’t grab her name but she was al... See more
Company replied
We had a great experience and were well looked after by Greg. He was super knowledgeable and friendly and left us alone to browse after answering a few questions. We decided on the sofa we wanted and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Greg
Greg, Chester store. Very friendly knowledgeable and professional. No pressure sale refreshing.
August 2, 2026
Reply from DFS Furniture - Chester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The store assistant Jay was extremely…
The store assistant Jay was extremely helpful and totally understood what I was wanting and made my purchase really straightforward .
August 2, 2026
Reply from DFS Furniture - Chester
Good Morning,
We are really happy that Jay met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Looked after by Jay
Looked after by Jay - she looked after us really well and made the whole purchase process very straightforward.
August 1, 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jay.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very polite professional lady who…
Very polite professional lady who helped us so much.
And definitely had the best range of cuddle chairs out of all the shops we visited.
July 31, 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing service
July 30, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Aaron.very…
Great customer service from Aaron.very knowledgeable and answered all our questions
A very professional but friendly experience
July 25, 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Aaron.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Daniel is very helpful and professional…
Daniel is very helpful and professional - his sales strategy was listening to our needs and helping us to achieve getting us what we wanted he did not pressure sell which we appreciated greatly. We look forward to receiving our sofa.
July 24, 2026
Reply from DFS Furniture - Chester
Hello Louis,
We are really grateful for your kind words and for sharing your experience in our store with Daniel. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The fact that he had incredible…
The fact that he had incredible patience with me , plus no pressure at any stage .
July 23, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I spoke to a representative and he was…
I spoke to a representative and he was very helpful and helped me with my choice and very polite in every way
July 22, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Top marks for Tom
Sales person Tom was not pushy, he had all the answers to my questions , was very patient with me changing my mind until I made my decision, good banter and very honest, credit to your company
July 10, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Salesman was excellent
Salesman was excellent - I can’t remember his name - he was from Ellesmere Port… apologies!
July 11, 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic
Matt in the Chester store was fantastic, he explained everything to me perfectly, and was so helpful.
July 21, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.