DFS Furniture - Darley Dale Reviews 

4,404
TrustScore 5 out of 5

4.9

Dale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The showroom is very clean and has a lovely choice of sofa's, it also has a good layout. Staff are very knowledgable and helpful on sofa styles and fabrics. Staff were also very helpful whilst discu... See more

Company replied

Rated 5 out of 5 stars

I was shown a very good choice of sofa's available, and given lots of advice on fabrics and sofa styles. The showroom is set out beautifully and very clean. Staff were very knowledgeable and helpful o... See more

Company replied

Rated 5 out of 5 stars

Jade Archer really looked after us in the showroom, following this there were follow up questions which she promptly answered and finally Lee Mason dealt with the purchase and went through the whole... See more

Company replied

Rated 5 out of 5 stars

Alan was very helpful and patient while we decided which sofa we wanted. At no point did we feel pressured. Excellent customer service and very friendly.

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom

  • 0333 999 9738

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,404)

98,153 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gary provided helpful information and…

Gary provided helpful information and explained everything clearly to us

August 22, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Very helpful & knowledgable staff.

The showroom is very clean and has a lovely choice of sofa's, it also has a good layout. Staff are very knowledgable and helpful on sofa styles and fabrics. Staff were also very helpful whilst discussing finance options and took time to help me with my most suitable option. Staff also discussed delivery and made me aware that the delivery date is an estimation only. Everything I required was covered to organise my purchase today. Many many thanks Dave & April.

August 22, 2026
Unprompted review
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Excellent choice of sofas.

I was shown a very good choice of sofa's available, and given lots of advice on fabrics and sofa styles. The showroom is set out beautifully and very clean. Staff were very knowledgeable and helpful on lots of different finance options and sofa care. The staff look after their customers very well. Dave & April. Many thanks.

August 22, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Big shop lots to choise from

Big shop lots to choise from

August 21, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Alan was very helpful and patient while…

Alan was very helpful and patient while we decided which sofa we wanted. At no point did we feel pressured. Excellent customer service and very friendly.

August 20, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

We are really happy that Alan met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Gary lovely gentleman

Gary was very helpful he went through everything we needed to know he was a lovely gentleman couldn't have wished for a nicer salesman.

August 20, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Gary.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. No issues encountered. Salesman went into everything in fine detail

August 20, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, no issues at all

August 20, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Gary was very helpful and spent time…

Gary was very helpful and spent time with us .explained every thing to us very helpful.

August 19, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

April the lady who works there is so…

April the lady who works there is so helpful. Honestly made the experience a lot less stressful and knew exactly what type of sofa we wanted. Her knowledge is amazing. So thank you, April!

August 18, 2026
Unprompted review
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Emma,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sam was great and and really helpful

Sam was great and and really helpful
So welcoming

August 18, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Chris,

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

On entering the store the welcome was friendly with an offer of help without being overpowering. The sales person offered assistance immediately after advising of our requirements and showed 2 options for our needs. No recommendation was given but allowed us to make a decision based on trying each product. Once selected the process to purchase was explained I simple terminal we understood exactly what our options were. The purchase was concluded after being advised of all the extras available to us. The transaction was done efficiently, professionally but in a relaxed manner.

August 18, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Mr Chapman,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good quality furniture and no pushy…

Good quality furniture and no pushy sales people. We were left to look around as long as we wanted and when we were ready to buy, the sales lady was brilliant. Would recommend.

August 17, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I was surprised by what a lovely…

I was surprised by what a lovely selection of furniture & a variety of colour options, too choose from & excellent service from April, who was very friendly & explained everything, we had a most enjoyable experience.

August 17, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Gary was very polite and helpful and …

Gary was very polite and helpful and got us what we wanted

August 16, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful had a good experience…

Very helpful had a good experience brought the sofas we wanted his knowledge was good overall a successful day for us
Thank you

August 15, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The lady assistant was very helpful.

The lady assistant was very helpful and knowledgeable about the products that we were interested in.

August 15, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for sharing your kind feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Was left to ourselves to look around…

Was left to ourselves to look around the showroom with no pressure. Eventually we had made our choice, the sales person wasn't over powering and helped us with our questions about the sofa we have chosen to buy. Gave us plenty of info and the process was quick and easy.

August 14, 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Mark,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look