Every time visiting the store (Darley Dale) we have been approached promptly by staff. When we finally made a decision (after going home to measure and returning the same day) Gary was super friendly,... See more
Company replied
Location
Switch locationDale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Today we dealt with Lee, who helped with enquiries and processed our deal and was absolutely phenomenal whilst doing so. Lee was friendly, efficient, answered all questions and a pleasure to deal with... See more
Company replied
We were very impressed and grateful for the help and advice provided by our salesman (sorry I forgot his name, but he'd just been off for 3 months for a knee operation). He was knowledgeable and profe... See more
Company replied
We were greeted on entering the building and then left the look around. We were asked if we needed any help, after replying that we were just looking again left to look around at our leisure. After... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom
- 0333 999 9738
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy no messing
Easy no messing, no distractions into making us buy anything else.
Really friendly and helpful.
August 20, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very informative and helpful with the…
Very informative and helpful with the questions I asked.Sam explained everything to both of us regarding the care and insurance. Overall we are very satisfied.
August 22, 2026
Reply from DFS Furniture - Darley Dale
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Gary provided helpful information and…
Gary provided helpful information and explained everything clearly to us
August 22, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful & knowledgable staff.
The showroom is very clean and has a lovely choice of sofa's, it also has a good layout. Staff are very knowledgable and helpful on sofa styles and fabrics. Staff were also very helpful whilst discussing finance options and took time to help me with my most suitable option. Staff also discussed delivery and made me aware that the delivery date is an estimation only. Everything I required was covered to organise my purchase today. Many many thanks Dave & April.
August 22, 2026
Unprompted review
Reply from DFS Furniture - Darley Dale
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent choice of sofas.
I was shown a very good choice of sofa's available, and given lots of advice on fabrics and sofa styles. The showroom is set out beautifully and very clean. Staff were very knowledgeable and helpful on lots of different finance options and sofa care. The staff look after their customers very well. Dave & April. Many thanks.
August 22, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Alan was very helpful and patient while…
Alan was very helpful and patient while we decided which sofa we wanted. At no point did we feel pressured. Excellent customer service and very friendly.
August 20, 2026
Reply from DFS Furniture - Darley Dale
Good Morning,
We are really happy that Alan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Gary lovely gentleman
Gary was very helpful he went through everything we needed to know he was a lovely gentleman couldn't have wished for a nicer salesman.
August 20, 2026
Reply from DFS Furniture - Darley Dale
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Gary.
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service. No issues encountered. Salesman went into everything in fine detail
August 20, 2026
Reply from DFS Furniture - Darley Dale
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Darley Dale
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Gary was very helpful and spent time…
Gary was very helpful and spent time with us .explained every thing to us very helpful.
August 19, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
April the lady who works there is so…
April the lady who works there is so helpful. Honestly made the experience a lot less stressful and knew exactly what type of sofa we wanted. Her knowledge is amazing. So thank you, April!
August 18, 2026
Unprompted review
Reply from DFS Furniture - Darley Dale
Hello Emma,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sam was great and and really helpful
Sam was great and and really helpful
So welcoming
August 18, 2026
Reply from DFS Furniture - Darley Dale
Hello Chris,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Great customer service
On entering the store the welcome was friendly with an offer of help without being overpowering. The sales person offered assistance immediately after advising of our requirements and showed 2 options for our needs. No recommendation was given but allowed us to make a decision based on trying each product. Once selected the process to purchase was explained I simple terminal we understood exactly what our options were. The purchase was concluded after being advised of all the extras available to us. The transaction was done efficiently, professionally but in a relaxed manner.
August 18, 2026
Reply from DFS Furniture - Darley Dale
Hello Mr Chapman,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Good quality furniture and no pushy…
Good quality furniture and no pushy sales people. We were left to look around as long as we wanted and when we were ready to buy, the sales lady was brilliant. Would recommend.
August 17, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I was surprised by what a lovely…
I was surprised by what a lovely selection of furniture & a variety of colour options, too choose from & excellent service from April, who was very friendly & explained everything, we had a most enjoyable experience.
August 17, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Gary was very polite and helpful and …
Gary was very polite and helpful and got us what we wanted
August 16, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful had a good experience…
Very helpful had a good experience brought the sofas we wanted his knowledge was good overall a successful day for us
Thank you
August 15, 2026
Reply from DFS Furniture - Darley Dale
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
The lady assistant was very helpful.
The lady assistant was very helpful and knowledgeable about the products that we were interested in.
August 15, 2026
Reply from DFS Furniture - Darley Dale
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.