Dominic the DFS employee was professional, friendly, knowledgeable and not pushy. He helped us choose our sofas, colours and explained everything to us. He explained the 5 year cover and what it w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dominic was friendly, polite, not at all pushy, and could answer all of our questions with confidence. He explained everything really well, and made the sales experience easy and relaxed. The free cof... See more
I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... See more
Company replied
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicky at the Derby branch was very…
Nicky at the Derby branch was very helpful from start to finish with our purchases.
May 3, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Outstanding Service from Amie at DFS Meteor Centre Derby
We ordered our Carlisle sofas from the French Connection range today at DFS Meteor Centre Derby and wanted to say a huge thank you to Amie for all of her help.
She was incredibly knowledgeable, patient and professional from start to finish. Nothing felt too much trouble and she took the time to explain all the options available to us, helping us feel completely confident in our choice. Her friendly approach and attention to detail made the whole experience enjoyable and stress free.
It’s so refreshing to receive such genuine customer service these days. We’re absolutely delighted with our order and can’t wait for our new sofas to arrive.
Thank you again Amie for all your help.
May 10, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Derby
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
We had an excellent experience
We had an excellent experience.
Customer service was commendable.
We were made to feel comfortable and supported.
Ample information was provided about products for informed decision making.
Thank you.
Keep up your great work!
May 7, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful and happy
Recently purchased a sofa and the process was easy and straight forward. The member of staff that helped us, Dominic, was attentive, friendly and knowledgeable. He gave us all the information and let us know what was available to us in terms of payment plans and extras for the sofa. I would have preferred that we were asked more directly whether or not we wanted some of the additions to the sofa ie. The non slip feet. However I understand this is a business strategy and not one of the individual. The process was smooth and as someone that has not purchase a sofa before, I worried it would be a little overwhelming but Dominic put me at ease straight away with his friendly yet professional nature. Highly recommend.
April 25, 2026
Reply from DFS Furniture - Derby
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sales without the pressure
The team at DFS were very friendly and knowledgable, and spent time talking to us about all of the options available. There was no rush or pressure to make any decisions.
May 4, 2026
Reply from DFS Furniture - Derby
Good afternoon Miss Bradley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good range and helpful staff
May 5, 2026
Reply from DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Nicky was friendly
Nicky was friendly, patient and really helpful. Our first time purchasing a sofa and Nicky made it a really pleasant stress-free experience, offering her expert advice and giving us space to discuss whilst letting us know she was on hand. Really helpful. All the other staff encountered were lovely too.
May 5, 2026
Reply from DFS Furniture - Derby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Everything from the start was made so…
Everything from the start was made so easy, and in a professional manner
May 4, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Domanic has a welcoming and kind…
Domanic has a welcoming and kind manner. He guided us through our chosen purchase with clear knowledge and enthusiasm.
May 2, 2026
Reply from DFS Furniture - Derby
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tasinah is a credit to your…
Tasinah is a credit to your company.Excellent customer care and service .Thankyou
May 4, 2026
Reply from DFS Furniture - Derby
Good afternoon Jo,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derby
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who didn’t follow us around the shop
May 4, 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Browsing in store
Browsing in store with ease without hindrance from staff, but staff were available when asked for advice and guidance, Ann Marie and Nickie were helpful staff members today
May 3, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Purchased our leather 3 seater sofa…
Purchased our leather 3 seater sofa from the Derby Store.Mark made the process quick and easy explaining everything in depth a very knowledgeable colleague.
May 2, 2026
Reply from DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Happy to recommend
We were well served by Mark who was very knowledgeable about the product, as well as having an understanding of the needs of our generation as retirees. We did find he did more talking than listening, but he is very good at his craft.
There was a good range of choice and we were impressed with the quality available.
May 2, 2026
Reply from DFS Furniture - Derby
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Nicky at Derby was very helpfull and…
Nicky at Derby was very helpfull and did the best deals she couod do for us
May 2, 2026
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from beginning to…
Excellent service from beginning to end.
Everything was explained in detail and we couldnt ask for more.
Great service, keep it up.
May 2, 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.