As we entered the store a staff member acknowledged us straight away we purchased a piece of furniture and while we waited for a member of staff to take our order we're given a coffee. Aliyah took... See more
Company replied
Location
Switch locationStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When I went into the Dudley store I was immediately greeted by a friendly face who asked if he could help. I had encountered a problem( not the stores fault at all) but that did their upmost to resol... See more
Company replied
Aliyah was superb, such knowledge , friendly approach and lovely girl, a credit to you at dfs, do not discount Sam or Ben at merryhill center, we went back the day after we saw what we wanted and Ben... See more
Company replied
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, United Kingdom
- 0333 999 9844
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
We only popped into your Merry Hill…
We only popped into your Merry Hill store...... just looking for 2 ,3 setters in zinc....we first spoke to Sam your Manager...we popped back home to make sure of our sizes....then went back to the store and spoke to Dan......we placed the order and now we just wait for the delivery....your sales team are excellent!! Thank you!!
....
June 1, 2026
Reply from DFS Furniture - Dudley
Hello Gill,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Matt your sales guy was amazing
Matt your sales guy was amazing. Gave him measurements of living room and alcove etc. Went through lots of configurations. Took his time to get everything so as it fitted perfect.
Top credit to him and a credit to your company
June 8, 2026
Reply from DFS Furniture - Dudley
Hello Dean,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind regards,
Lia
DFS Customer Support
Very friendly and talked us through all…
Very friendly and talked us through all we had to do too purchase our new sofa
June 8, 2026
Reply from DFS Furniture - Dudley
Hello Mrs Watton,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello Sophie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service, he was really helpful and friendly. Listened to what we wanted and needed. Would definitely recommend.
June 8, 2026
Reply from DFS Furniture - Dudley
Hello Chelley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Happy with sales team
Happy with sales team. Understood info given. Explained re different leathers etc.
June 1, 2026
Reply from DFS Furniture - Dudley
Hello Kay,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Tony was great
Tony was great! Made my shopping experience easy and simple. Would 100% recommend going to dfs.
June 7, 2026
Reply from DFS Furniture - Dudley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great customer service from Tony
June 7, 2026
Reply from DFS Furniture - Dudley
Hello Amanda,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent sales approach
Our sales person was brilliant. No hard sell, just information on products.
June 6, 2026
Reply from DFS Furniture - Dudley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
I had an amazing and excellent…
I had an amazing and excellent experience. The sale guy was detailed and friendly.
June 5, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Matt was great!!
Matt was great!!! Had a laugh light hearted had a coffee brought a sofa 🥹
June 5, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very helpful went through everything…
Very helpful went through everything with me, explained everything very well to me very pleased with his manner and how he presented himself, I now can't wait to get my new sofa
May 27, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The person who dealed with us when we…
The person who dealed with us when we made our order explained everything well and was very helpful and polite.
June 3, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great service we new what we wanted so went straight to items the employee was very good gave us drinks and informed us of all the additional products very happy.
Would have liked it delivered a bit sooner but understand why it could take 12 weeks.
June 3, 2026
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very polite and thorough
Very polite and thorough. Gave us all the information we needed.
June 2, 2026
Reply from DFS Furniture - Dudley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Tony at the Brierley Hill dudley branch was very…
Tony at the merryhill center was very attentive helpful and clear when explained everything from start to finish a pleasure to deal with .
May 31, 2026
Reply from DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.