We were meet by Beth, she was well informed about the products, listened to our needs and was able to point out suitable products for us to try and suggest different options we could think about. Sh... See more
Company replied
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See what reviewers are saying
We had a really helpful shopping experience with John at DFS Dundee Kingsway (16th August 2026). We chose the Layla sofa bed for us and are hoping to be really satisfied with the product.
Company replied
We bought our original sofas from DFS and were really happy with the quality over the years. We decided to buy new ones again through DFS and Ellie at the Dundee branch was great. She was very informa... See more
Company replied
Popped into DFS Dundee looking for a new sofa and rug. The staff John was fantastic — took time to explain the different fabrics, recliner options, and warranty without any pressure. Ended up getting... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Shaun who was dealing with couldn't …
Shaun who was dealing with couldn't get a better sales person ,so likable not pushy and so informative.
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful staff
Beth at the Dundee store was really helpful and friendly. She chatted me through all of my options and answered all of the questions I had.
the manager was also really lovely.
August 14, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Personal Touch
Ellie at the Dundee was warm and attentive.
We received a coffee and felt the transaction was a pleasure. Personal customer interactions are a rarity these days!
August 15, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Laid Back Stressless Experience
We were left alone to browse the wide selection on offer in the Dundee store, once we made our decisions Amy the sales representative was at hand to assist in finalising our order, making for a very friendly and easy purchase. If asked we would definitely recommend the store on the basis of our experience with the options available and the helpfulness of the staff.
August 17, 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Amy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly helpful staff
August 10, 2026
Reply from DFS Furniture - Dundee
Hello Mark,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Approach and informative chat with…
Approach and informative chat with Beth. Very pleasant experience.
August 17, 2026
Reply from DFS Furniture - Dundee
Hello Mr Baxter,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We had a really helpful shopping…
We had a really helpful shopping experience with John at DFS Dundee Kingsway (16th August 2026). We chose the Layla sofa bed for us and are hoping to be really satisfied with the product.
August 16, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Hi Beth was fantastic new her job to…
Hi Beth was fantastic new her job to the full really happy with her manner and professionalism will defo recommend DSF in the future thanks
August 16, 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Amazing quick service provided choice…
Amazing quick service provided choice how I like!
August 16, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful staff
Sean took us through everything he was super friendly and patient
August 14, 2026
Reply from DFS Furniture - Dundee
Hello Sara,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Your salesman Jackson was never pushy…
Your salesman Jackson was never pushy and explained everything perfectly that we understood everything
August 14, 2026
Reply from DFS Furniture - Dundee
Good afternoon Ian,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We have shopped previously with dfs and…
We have shopped previously with dfs and wanted to go back to get a new sofa for redecorating
On arriving we got Beth, I showed her a pic and she showed us the exact sofa which was the one we went for.
August 13, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Being allowed to browse
Being allowed to browse through the store without being followed, was great, I was looking at various things and trying them out, was impressed by all that I saw and also the quality, went away for a little time but came back, after careful consideration I found exactly what I was looking for, style and quality were impressive, Emily was fantastic and professional taking time to explain everything, very very helpful.
August 13, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The Gentleman who help us today was…
The Gentleman who help us today was fantastic he was open and honest very easy to talk with he made the whole process very easy me us feel very comfortable with our decision and we got everything we were looking for and then some we are very very happy with the service we receive today.
August 12, 2026
Reply from DFS Furniture - Dundee
Hello Owen,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Couldn’t have picked a better sales…
Couldn’t have picked a better sales adviser Amie 100% Care experience very happy helpful 😃
August 12, 2026
Reply from DFS Furniture - Dundee
Hello Nicola,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
My experience in DFS Dundee was very…enjoyable
My experience in DFS Dundee was very positive one. Amy helped me with my measurements for my new suite etc as I am moving house and have a smaller lounge now. Was very helpful
August 11, 2026
Reply from DFS Furniture - Dundee
Hello Angela,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Absolutely brilliant guy incredible…
Absolutely brilliant guy incredible service polite well manned and friendly service
August 11, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Quick and easy to buy our sofa
Quick and easy to buy our sofa. Staff member very helpful and knowledgeable.
August 11, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
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