The moment we walked into your store, Sean welcomed us warmly and was genuinely interested in what we were looking for. He directed us to the perfect sofa bed for our small second bedroom. Offered us... See more
Company replied
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Ellie was super friendly and helpful after explaining my situation and budget. No nonsense or annoying sales tactics and let me take time to make my big decision. She explained my options really well... See more
Company replied
We went into your Dundee Store today knowing what we wanted and were delighted to meet John who greeted us instantly and helped us find what we were looking for. At no point during our interaction did... See more
Company replied
A brilliant experience choosing my sofa today. Amy helped us find what we were looking for and was friendly and knowledgeable. A relaxed customer experience where the staff let us have a look on our o... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The Gentleman who help us today was…
The Gentleman who help us today was fantastic he was open and honest very easy to talk with he made the whole process very easy me us feel very comfortable with our decision and we got everything we were looking for and then some we are very very happy with the service we receive today.
August 12, 2026
Reply from DFS Furniture - Dundee
Hello Owen,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Couldn’t have picked a better sales…
Couldn’t have picked a better sales adviser Amie 100% Care experience very happy helpful 😃
August 12, 2026
Reply from DFS Furniture - Dundee
Hello Nicola,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
My experience in DFS Dundee was very…enjoyable
My experience in DFS Dundee was very positive one. Amy helped me with my measurements for my new suite etc as I am moving house and have a smaller lounge now. Was very helpful
August 11, 2026
Reply from DFS Furniture - Dundee
Hello Angela,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Absolutely brilliant guy incredible…
Absolutely brilliant guy incredible service polite well manned and friendly service
August 11, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Quick and easy to buy our sofa
Quick and easy to buy our sofa. Staff member very helpful and knowledgeable.
August 11, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Had a really great experience in the…
Had a really great experience in the store on Kingsway, Dundee. Very helpful and informative.
Thank you!
August 10, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Good customer service helpful with…
Good customer service helpful with information sizes and materials polite and friendly
August 10, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Great customer service
Great customer service.
Knowledgeable staff.
Very helpful.
Definitely recommend.
August 10, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Fast friendly service
Popped in to buy a sofa I had previously considered. Service was great and purchase was made easy
August 9, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
We bought our original sofas from DFS…
We bought our original sofas from DFS and were really happy with the quality over the years. We decided to buy new ones again through DFS and Ellie at the Dundee branch was great. She was very informative and helped us find the right match. It was a very smooth process and a bit of banter made it all an enjoyable experience! Thanks again Ellie.
August 9, 2026
Reply from DFS Furniture - Dundee
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sean was very knowledgeable and…
Sean was very knowledgeable and understood our needs.
Friendly and accommodating.
August 9, 2026
Reply from DFS Furniture - Dundee
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Tried to cancel my order through the website
Tried to cancel my order through the website at 8pm the same day but was told the store would phone me today 9.8.26,they did so at roughly 11am and told me i couldn't get the order cancelled as it had been sent to the manufacturer. I believe there is no way the manufacturer had even started working on the order as it was 16.46 when I placed the order
August 8, 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Dealt with 2 different staff on 2…
Dealt with 2 different staff on 2 occasions and both of them were extremely knowledgeable about the corner suit we purchased.
August 9, 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very good experience
Very good experience. Wasnt hounded or followed around the shop. She was around where we could see if we wanted help. Once we decided what we were wanted she made the process very easy. She chatted all the way through.
August 9, 2026
Reply from DFS Furniture - Dundee
Hello Chris,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
John from Carnoustie was great
John from Carnoustie was great! Great professional service
August 8, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Welcoming and friendly staff
Ellie was absolutely amazing so friendly and lovely to chat with! No pressure whatsoever and ran us through everything we needed to know!
August 8, 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Absolutely amazing customer services…
Absolutely amazing customer services can’t wait to get it delivered
August 8, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great customer service from John
Great customer service from John , he was great with my whole family listening to what we needed and helping find the sofas that fit our family needs
August 1, 2026
Reply from DFS Furniture - Dundee
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great service!
Sean was incredibly helpful in choosing my new couches and super knowledgable about the products available!
August 7, 2026
Reply from DFS Furniture - Dundee
Hello Beth,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
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