The moment we walked into your store, Sean welcomed us warmly and was genuinely interested in what we were looking for. He directed us to the perfect sofa bed for our small second bedroom. Offered us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ellie was super friendly and helpful after explaining my situation and budget. No nonsense or annoying sales tactics and let me take time to make my big decision. She explained my options really well... See more
Company replied
When we walked into the store we immediately felt more at ease as the staff were dressed casually. We weren't pressed by staff as they do in other retailers. John was very helpful and the hot drinks w... See more
Company replied
I gave 5 stars because the whole process was straightforward and pleasant. The salesman was friendly, knowledgeable and helpful, without being at all pushy. I already had a fairly good idea what I wan... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sean was brilliant
Sean was brilliant, really understood what we wanted and helped us get the perfect couch and bed
July 25, 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Sean.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Dundee
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent Service from Sean
Excellent Service from Sean. Great assistance and explanation of the product and maintenance/ care of the product. Very friendly and relaxed experience. Thank you.
July 25, 2026
Reply from DFS Furniture - Dundee
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Sean met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service - very friendly and knowledgeable about the products on offer 👍🏻
July 24, 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Dundee
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
My contact within the store was Shaun, who was very knowledgeable explaining all I wanted to know about my purchase. It was a pleasure to do business with him.
July 23, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Very friendly and helpful
Very friendly and helpful - love my new sofa and the care your whole team took from the sales experience to the delivery
Well done dfs
March 29, 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Beth who works there was absolutely…
Beth who works there was absolutely amazing so helpful,
July 23, 2026
Reply from DFS Furniture - Dundee
Hello Helen-Marie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Positive experience
I had a very positive experience at DFS in Dundee, I was looked after by Jackson who I found to be extremely helpful and indeed a very personable, likeable young man. He was thorough and explained everything I needed to know about the reclining chair I had purchased and gave detailed information about caring for the fabric of the chair and details of extended warranty. I felt relaxed and unhurried throughout the whole process.
July 22, 2026
Reply from DFS Furniture - Dundee
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
We used DFS before for our sofa buying…
We used DFS before for our sofa buying needs. We explained to Amy the sale person what we were after and she found it for us. She was friendly and helpful.
July 22, 2026
Reply from DFS Furniture - Dundee
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great service and staff
July 21, 2026
Reply from DFS Furniture - Dundee
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The sales person Ellie wasn’t too pushy…
The sales person Ellie wasn’t too pushy but told me everything I needed to know. She was really friendly and helpful.
July 21, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
A very professional service
A very professional service, also very efficient and courteous thank you for your patience and understanding. Colin B
July 20, 2026
Reply from DFS Furniture - Dundee
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Found exactly what we were looking for
Found exactly what we were looking for. Delivery date quicker than expected.
Staff were very helpful.
July 19, 2026
Reply from DFS Furniture - Dundee
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful assistant
Very helpful assistant, gave us space to think which was appreciated.
July 18, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
very friendly staff
very friendly staff. Emily took her time with us giving us various measurements & options to help us decide on our purchase .
Everything was explained very clearly in regards to our order and it's expections for delivery date
July 18, 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Service provided by Emily was…
Service provided by Emily was informative , good knowledge and very friendly, was a pleasure to shop
July 16, 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Assistant had good knowledge of the…
Assistant had good knowledge of the product and was clear and conscience regarding options
July 16, 2026
Reply from DFS Furniture - Dundee
Hello Gwen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.