Really great experience at DFS. The guy who served us was super helpful and patient, so sorry we don't remember his name! He gave us great advice on the right fabric and colour for what we needed with... See more
Company replied
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See what reviewers are saying
We had 3 visits before buying and you have Great people , Friendly, knowledgeable and helpful. They worked together to make sure we got exactly the right furniture . Very happy with the service over... See more
Company replied
Staff very helpful and not too pushy, gave me great advice, best deals , very happy with my purchase, quick delivery with option to reschedule if needed.visited twice and purchased on second visit, on... See more
Company replied
We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through t... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
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Really good experience!
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was really friendly, chatty and personable. We were greeted on arrival, the shop was bright, clean and had loads of options. Would definitely recommend this DFS branch.
August 19, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service
Last shop we visited on the sofa hunt and had exactly what we needed. Should’ve went there first. Service was great
August 17, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
service great in store
service great in store, delivery was good price was brillant
September 2, 2025
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Helpful staff
Helpful staff. Patient with us taking ages to decide on cushions. Made the experience very relaxed.
August 16, 2026
Reply from DFS Furniture - Edinburgh
Hello Clare,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service from Ryan Gray…
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks again !
August 18, 2026
Reply from DFS Furniture - Edinburgh
Hello Nicole,
Thanks for your lovely feedback, we’re glad to hear Ryan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
The shop had a nice ambience
The shop had a nice ambience. The sales people were very relaxed and not too pushy. The person that helped in the end was very nice.
August 17, 2026
Reply from DFS Furniture - Edinburgh
Hello Mo,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
First class service staff were…brilliant
First class service staff were excellent thanks sorry meant to give you 5 stars not very good with e mails your staff were excellent
August 16, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Brilliant service by George
Brilliant service by George, very informative and friendly! Made the experience more enjoyable 10/10 service will be back!
August 16, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that George gave you all the information you needed and met all of your expectations.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
George was extremely helpful
August 16, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff were very friendly and…
Staff were very friendly and knowledgeable, they knew what I wanted and went through every step professionally
August 16, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Zara was extremely helpful the minute…
Zara was extremely helpful the minute we walked through door, pointing out where everything could be found.
August 15, 2026
Reply from DFS Furniture - Edinburgh
Hello Isobel,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
1st time buying from dfs and I am glad…
1st time buying from dfs and I am glad I did. Only 1 star down as too many pressuring questions to get you to add add-ons
August 15, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture. We would never want our customers to feel they have to purchase the additional extras. We will aim to feed this back to the relevant store.
Kind regards,
Lia
DFS Customer Support
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