Really great experience at DFS. The guy who served us was super helpful and patient, so sorry we don't remember his name! He gave us great advice on the right fabric and colour for what we needed with... See more
Company replied
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See what reviewers are saying
We had 3 visits before buying and you have Great people , Friendly, knowledgeable and helpful. They worked together to make sure we got exactly the right furniture . Very happy with the service over... See more
Company replied
Staff very helpful and not too pushy, gave me great advice, best deals , very happy with my purchase, quick delivery with option to reschedule if needed.visited twice and purchased on second visit, on... See more
Company replied
We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through t... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Neil was absolutely fantastic
Neil was absolutely fantastic. We came back specially to see him and buy the sofa via him. Hope he enjoys his holiday, he's earned it.
August 1, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful sales assistant (Ryan)…
Very helpful sales assistant (Ryan) also very pleasant and friendly.
Great choice of sofas, tables etc.
August 2, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We liked that the staff member was…
We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional features because he explained them well. This was the initial staff member, not the senior member of staff who ran through things with us again - bit odd and unnecessary.
July 25, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent from start to finish
Excellent from start to finish. Neil was very professional and very knowledgeable and helpful.
August 1, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Couldn't have had a better experience!
As soon as I walked in the store I was greeted by 2 friendly members of staff asking if I needed any assistance.
I was looking for a specific sofa to try out (Somerford double chaise)
and George was more than happy to take me round to it.
George was friendly and approachable and gave me great help and advice around the right options for my sofa.
He offered coffee and hot chocolate to my daughter whom I had with me.
Throughout the whole interaction, George was very helpful and positive.
I ended up purchasing the sofa in store, thanks to George's support!
Can't recommend the shop enough!
July 31, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly welcome
Friendly welcome. Helpful but not pushy. Knowledgeable in products and aftercare
July 31, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Sofa
Staff was friendly and helpful explaining everything about my knew sofa I bought and when I would expect my delivery and how they would deliver it and make sure everything was ok
July 31, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
I was amazed at how many different…
I was amazed at how many different types of sofas you had. The sales guy can't remember his name was very helpful.
July 30, 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Misleading delivery claims, missing records, and zero customer care
Bought furniture from DFS with claims of express options, only to face months of delay, inconsistent tracking, and a delivery team that arrived well outside the agreed slot. To top it off, when a Subject Access Request was submitted for the initial sales call, DFS claimed the recording was "unable to be provided".
Once they have your money, customer service and transparency vanish completely. Avoid at all costs.
Update: DFS replied below asking for an order number. For the record, this matter has already been escalated to the Furniture & Home Improvement Ombudsman (Ref: WCZR57790 / Q187958). DFS is fully aware of who I am and has all my details. This generic reply only proves their lack of internal communication once again.
July 30, 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Good afternoon Vincenzo,
Thank you for taking the time to share your experience with us, we are so sorry to hear your experience has not met your expectations. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Misleading Delivery Promise.
Promised two-week delivery, then delayed it. Very disappointing and unreliable service.
July 29, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very welcoming and professional…
Very welcoming and professional customer service. Everything was explained to detail very pleased
July 29, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
5 star service
The staff is so wonderful and cooperative, in person also over the phone,I got instant help
July 25, 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service, Ash was brilliant with us, very helpful and knowledgeable!
July 27, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Great customer service,
Great customer service,
Helped me with what I wanted and explained sizes etc even though what I wanted wasnt in store.
July 27, 2026
Reply from DFS Furniture - Edinburgh
Hello Shelley,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
On entering the store yesterday we were…
On entering the store yesterday we were welcomed by a lovely gentleman. We looked around without any pressure and when we were ready to ask questions approached by a lovely lady who answered our questions professionally and we purchased a New Tamla.
July 26, 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Friendly and made buying a joy
Took the time to really understand what we wanted and make relevant recommendations
July 26, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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