DFS Furniture - Enfield Reviews 

6,810
TrustScore 5 out of 5

4.9

Great Cambridge Road, EN1 1UJ London, GB


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Rated 5 out of 5 stars

We had a great experience buying our new sofa, and Ritchie was excellent from start to finish. He was friendly, knowledgeable and really helpful without ever being pushy. He took the time to answe... See more

Company replied

Rated 5 out of 5 stars

We got fantastic customer service at this store in Enfield. The member of staff was very welcoming, friendly and knew exactly what and how we wanted it. We were very pleased with our order and our e... See more

Company replied

Rated 5 out of 5 stars

The young lady who I had the privilege to show me around. was very helpful and knowledgeable, and patient she advised me to take my time in choosing, because it so important that I make the right de... See more

Company replied

Rated 5 out of 5 stars

Saiful was really helpful. He spoke us through the details of the furniture. I had popped in the store for the past 2 days for ideas and fittings, and he hasn’t hesitated once to talk us through our p... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Great Cambridge Road, EN1 1UJ, London, United Kingdom

  • 0333 999 9783

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,810)

92,599 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful service

Very helpful service. Hassan is a very knowledgeable and personable sales advisor

July 12, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The sales person Aysul was amazing and…

The sales person Aysul was amazing and made us feel catered to. She ensured that she understood what we needed and was very helpful in helping us visualise fabrics and features of the item we ended up buying. Her colleague Lisa was very friendly and overall it was excellent customer services.

July 25, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Easy and helpful purchase

DFS is well laid out and guidance was given as I entered the shop as to which area I required.
The member of staff who assisted me was welcoming, helpful, knowledgable and very friendly. She went above and beyond to complete my order and was very patient when I made changes at the last minute.
I hope that the furniture, when I receive it, will be as pleasing as the lady who assisted my purchase.

July 21, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, listened to our needs and gave good clear advice.

July 25, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Afternoon,

Thanks for the fabulous review, we really appreciate you taking the time to share with others!

Kind Regards,

Jordan
DFS Customer Support

Rated 3 out of 5 stars

3 stars because only one of my sofa…

3 stars because only one of my sofa were delivered, instead of two. I contacted customer service she then texted someone but wasn't able to get a reply. she told me to wait until 72 hrs for a reply back from them.

July 23, 2026
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Reply from DFS Furniture - Enfield

Good Morning,

Thank you for taking the opportunity to write us a review, we welcome any feedback.

We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.

I have taken a look into your order and can see the furniture is in our central distribution warehouse and this will be sent to your local warehouse as soon as possible, please be rest assured we will get this delivered to you.

Again please accept our sincerest apologies for any delays that have occurred.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The sales rep was very friendly, professional, and went above and beyond to help. Everything was completed to a high standard, and I couldn’t be happier with the experience. I would definitely recommend to anyone looking for quality service. Thank you!

July 22, 2026
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Reply from DFS Furniture - Enfield

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service

July 13, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello Mr Edwards,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Our sales advisor Saif was fantastic

Our sales advisor Saif was fantastic. Clear, knowledgeable, honest and gave us great recommendations. It wasn’t just a sale, it was the sale that was most suited to us. No stone was left unturned.

July 18, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service!

Great service!

Iqbal was very helpful and answered all of my questions. I would highly recommend him to everyone!

July 20, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Wonderful shopping experience

We came 3 days running and left to view at our leisure.we didn't feel pressured with hard sell. Staff were there when we needed help or advice. By the end of today we were happy to go ahead with our order and Lisa was there to help explained everything answered all questions and we were happy to complete our purchase.

July 20, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Thank you to Aysel

Thank you to Aysel. She was very helpful and friendly. Really happy with the service.

July 13, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for sharing your positive feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable
Good advice

July 13, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I was so happy with your seller they…

I was so happy with your seller they she was dealings with me.

July 13, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I was very pleased with the level of…

I was very pleased with the level of service that I received in the store today. The young female sales rep was very friendly and easy to speak to. She gave me some good advice and it was clear from the outset that she was a very knowledgeable about the products that your store had on offer.
Was a very pleasing experience.

July 20, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service. Very helpful staff who took their time with our indecisiveness going over all the details and options helping us make the best choice for us

July 19, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Too many options

Too many options, it’s hard to choose as all of them are beautiful,we’ve spent almost 2 hours maybe more in the store,mr ikbal was helping us so much ,very well experienced and knows about everything, I would love to thnx to him for his wonderful service and help

July 19, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer service

Customer service was outstanding. The gentleman who served us was friendly, professional, and incredibly helpful. The prices were also much better compared to Furniture Village, even though the quality and materials were the same. We’re very happy with our purchase and would definitely recommend this store.

July 19, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 4 out of 5 stars

Purchased a coffee table and two side…

Purchased a coffee table and two side tables I asked for a discount on the shop prices whilst I was waiting done a bit of research on my phone to find cheaper prices on line, same store, sales guy said oh yes the price had been reduced in the sale 🫪 saved myself £250 do your Own research, worked for me 😊

July 19, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The workers are very helpful and have a warm,welcoming smile.

The workers were nice and friendly, they had a very good personality and looked proud of there role.I really liked the sofas especially because of the material, it was soft and comfy,I would love to go there again!!

July 18, 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

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