DFS Furniture - Farnborough Reviews 

5,209
TrustScore 5 out of 5

4.9

Solartron Road, Unit 1, GU14 7QJ Farnborough, GB


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Rated 5 out of 5 stars

From the moment we stepped foot into DFS Farnborough we were greeted by a friendly staff member who got us a sales person when we mentioned we want to purchase a sofa. Billy (salesman) was ver... See more

Company replied

Rated 5 out of 5 stars

Sylvia was so helpful. We spent a long time going over different options and not once did she make us feel like we were being annoying. We sorted out our finance there and then so we didn’t have to re... See more

Company replied

Rated 5 out of 5 stars

Are sales person was Tahira at your farnborough store . Excellent choice of all different types of sofas tahira is very knowledgeable and under stood our requirements as well as being very patient... See more

Company replied

Rated 5 out of 5 stars

Tahira was excellent, she offered amazing advice and got to know our individual situation so well so she was able to curate a package towards our needs. She didn’t go too fast, was kind and offered ex... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom

  • 0333 999 9815

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,209)

93,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very knowledgeable assistant

Very knowledgeable assistant, polite & friendly & assisted me in choosing the best option for me

September 2, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Billy was great

Billy was great

September 2, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I had Billy helping me today

I had Billy helping me today. He was absolutely amazing. Such a lovely young man new his stuff was very helpful and I’m so happy I had him serving me today.

September 1, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The sales rep Billy was excellent lots…

The sales rep Billy was excellent lots of choice We wanted a color rather than Grey or beige and we had several choices, so a good range

September 1, 2026
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Reply from DFS Furniture - Farnborough

Good Afternoon,

We are really happy that Billy met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sylvia was so helpful

Sylvia was so helpful. We spent a long time going over different options and not once did she make us feel like we were being annoying. We sorted out our finance there and then so we didn’t have to return and she gave us a call later to see if we had made a decision. There was no hard sell and she was very friendly and professional.

August 31, 2026
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Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Professional friendly and pleasant experience by Billy - DFS Farnborough

From the moment we stepped foot into DFS Farnborough we were greeted by a friendly staff member who got us a sales person when we mentioned we want to purchase a sofa.

Billy (salesman) was very friendly, professional, not pushy and very knowledgeable. He made the process very pleasant and is a credit to the store.

When Billy handed over to the store manager (with long hair) he was also friendly and professional.

We look forward to receiving our new Sofa.

August 31, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The easiest sofa purchase we have ever made…

We visited DFS earlier on in the week and luckily for us it was Ben who approached us to ask if he could help, he answered all our questions and we went away to think about it feeling no pressure (which we had experienced elsewhere). Today we went back with all the information Ben had provided and decided to buy the two sofas we had looked at. The whole process was seamless from start to finish, Ben took the time to give us further advice on how to keep our sofas looking their best which we were grateful for. Every member of staff that we came into contact with today also provided five star service, the team at Farnborough are a real credit to DFS, you should be very proud. We have already recommended Ben and the team to friends and family. Thank you!

August 31, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

The female sales assistant that helped us was very informative but without being pushy and offered advice where it was needed. Very good customer service reserved.

August 31, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

My experience of DFS and Tyra

Tyra was so friendly and helpful. She answered all my questions and was very kind.

August 31, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for your great review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Brilliant

Brilliant, no problems Ben gets 11 out 10 he is so good at his job. Just a pleasant experience all round definitely 💯 recommend

August 31, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Lady has been very helpful and…

Lady has been very helpful and professional. Very good service. Thank you.

August 30, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and lots of information…

Very helpful and lots of information about the different types of sofas, not pushy just helped when we wanted help and left us to it which was really nice. Not feeling pressured

August 30, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

No pressure to buy

No pressure to buy. Very helpful staff

August 29, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sonya was incredibly helpful and was…

Sonya was incredibly helpful and was happy to answer any questions we had and run us through all the different options

August 30, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Mike was great, friendly, attentive and honest with the whole process of buying the sofa and financing it. Would recommend him and dfs farnborough

August 30, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mike.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Are sales person was Tahira at your…

Are sales person was Tahira at your farnborough store .
Excellent choice of all different types of sofas
tahira is very knowledgeable and under stood our requirements as well as being very patient with our choice . We will highly recommend.Dfs

August 29, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The lady was very helpfull explained…

The lady was very helpfull explained everything, very easy process and i an looking forward to my new sofa 😁

August 30, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff. They clearly explained all the available options - excellent service

August 30, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you for sharing your great feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Seamless customer service

Tahira was excellent, she offered amazing advice and got to know our individual situation so well so she was able to curate a package towards our needs. She didn’t go too fast, was kind and offered experienced product knowledge leaving us with no questions. All in all a seamless experience and she is a credit to your team.

August 29, 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Morning,

Thank you for taking the time to leave us a 5* review. We’re happy that Tahira met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.

Kind Regards,

Jordan
DFS Customer Support

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