⭐⭐⭐⭐⭐ We honestly couldn’t have asked for a better experience. Stuart was so welcoming and made us feel completely at ease. He was friendly, patient, and genuinely wanted to help, with absolut... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited your London road Glasgow store yesterday.I noticed you had a huge selection of sofas to choose from and I eventually found one I realy liked within my budget. The staff were very approachab... See more
Company replied
We shopped at the London Road store in Glasgow. Having went into the store a few weeks earlier we were helped by Bronwyn who was really helpful, very professional and incredibly attentive without ever... See more
Company replied
A very clean welcoming store. Bright and airy. Staff very attentive without being pushy. They were also smartly turned out. Which made the task of selecting sofas more pleasant without feeling pre... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom
- 0333 999 9812
4.9
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a fantastic experience at DFS
I had a fantastic experience at DFS. The gentleman who helped me was extremely friendly, patient, and professional. Although I can’t remember his name, his product knowledge was excellent, and he explained everything clearly, helping me choose the right sofa without any pressure. The customer service was outstanding, and the whole experience was enjoyable. Thank you for the excellent service—I would definitely recommend DFS to anyone looking for quality furniture
July 7, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
excellent service from Scott
Scott was so helpful and knowledgeable about the furniture we were interested in.
July 7, 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
DFS Excellent experience
Excellent experience. Customer service was everything we wanted.
July 7, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Great customer service
Jamie was great from start to finish and did not put any pressure on us whatsoever and was a pleasure to deal with
July 6, 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jamie.
Kind Regards,
Jordan
DFS Customer Support
The first thing was how friendly the…
The first thing was how friendly the staff are. Didn't rush over, let me wander and in a lovely manner approached me to offer any assistance. I was in the store for well over an hour. There were just so Many suites I could have chosen. Eventually I decided (no rush from staff). Scott was the assistant couldn't have met a nicer person. I felt as though we were friends.So easy to be with.him. He was very professional. Very informative. He was a credit to company as I am sure all the staff were. Would recommend your company. 06/07/26. So delighted with my purchase. DFS London Road Furniture Park Glasgow
July 6, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, knowledgeable staff very satisfied with the service.
Can't wait to receive my sofa now.
July 6, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Plenty of choices
Plenty of choices? Colours and fabrics. Pleasant shopping experience. Lovely helpful staff. Knowledgeable aswell.
July 6, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Professional, helpful and friendly staff
At the Glasgow DFS branch today, Hazel greeted us at the door and was so friendly and helpful, without being pushy. She was calm, knowledgeable about the stock, and patient with us while we made up our minds. Very professional. A good range of furniture for us to choose from.
July 6, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The salesman was fantastic
The salesman was fantastic, very friendly and not in the slightest way pushy (which is great).
July 6, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
I had a good experience at the store…
I had a good experience at the store today. The young man Rayan was very good at his job. He showed me around and gave time to decide.
July 6, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rayan.
Kind Regards,
Jordan
DFS Customer Support
Quality good customer service poor
The buying process and the quality of the sofa and mattress were really good. Unfortunately the delivery men damaged a ceramic finial on my bed and they didn't deliver a leather care kit.
It is now 6th July. I still haven't a care kit or a replacement/compensation for the finial. So I am not satisfied. The customer service woman took three weeks and didn't reply. I was passed to the delivery company BDD. They have promised compensation to buy new finials. Not received this.
March 24, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the overall experience you have received with DFS and not receiving your care kit.
I have raised this with the relevant department and please be rest assured this will be looked in for you. I can also see that your care kit has been raised to be sent to you and you should receive this shortly.
Kind Regards,
Lorraine A
DFS Central Customer Support
Good customer service from Scott
July 6, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
My experience was good
My experience was good
I came in to order an armchair
Approached Jamie, he was very friendly Jamie ordered the sofa and was very helpful
July 5, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Jamie met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great range
Great range. Jamie in the London Road, Glasgow was excellent. Informative and with a great manner.
July 5, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Glasgow
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were met by Jamie when we came in…
We were met by Jamie when we came in the door he helped us with picking a suite was very helpful and it was great servic
July 5, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jamie.
Kind Regards,
Jordan
DFS Customer Support
Great range if products, professional staff
Great range of sofas available to try. Staff knowledgeable about specifications and availability very helpful.
July 5, 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Everything was so easy staff helpful …
Everything was so easy staff helpful just have to wait and see if delivery is as good
June 28, 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.