DFS Furniture - Glasgow Reviews 

12,858
TrustScore 5 out of 5

4.9

London Road, Furniture Park, G32 8NS Glasgow, GB


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Rated 5 out of 5 stars

We went looking at sofas yesterday, just to have a look and ended up buying one from DFS in Glasgow 🫣 the customer service was brilliant we could not fault it. Our sales assistant was so chatty, didn... See more

Company replied

Rated 5 out of 5 stars

Our shop assistant Stuartfrom the London rosd branch took us through all options available and got us the best deal with our sofa There was no haggling and what was best of all he didnt follo... See more

Company replied

Rated 5 out of 5 stars

Scott the sales person was informative went into the pros and cons of all the differnt types of fabrics etc which was a big help to us. A very pleasant shopping trip ending with the correct product fo... See more

Company replied

Rated 5 out of 5 stars

From the minute we walked into the showroom on london road we were really pleased with the service...noone hastling you with sales talk and when i had made my final decision Bronwyn listened and expla... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom

  • 0333 999 9812

4.9

Excellent

TrustScore 5 out of 5

13K reviews

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4.9

All reviews

(12,858)

100,319 reviews in the last 12 months

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Rated 5 out of 5 stars

The assistant Deep was excellent

The assistant Deep was excellent. Polite, friendly and very helpful. He was knowledgeable about the products and was able to find me exactly what I wanted.

August 23, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fantastic sales man Lee

Fantastic sales man Lee , friendly polite very knowledgeable

August 23, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

This was my first time buying a sofa

This was my first time buying a sofa, so I wasn’t really sure what to expect, but the whole experience with DFS was so easy and straightforward. The staff member was really helpful and talked me through everything I needed to know without making me feel rushed or overwhelmed. The whole process was simple from start to finish, and I’m really happy with my choice. I can’t wait for my new sofa to arrive! 🛋️✨

August 23, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff very helpful, and polite. A pleasant time while choosing my suite.

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Superb and professional sales

Superb and professional sales, finished in ten minutes. A very pleasant young lady.

August 23, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sales advisor was excellent

Sales advisor was excellent, informative, attentive and friendly

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for sharing your lovely review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very lovely lady called Veronica was …

Very lovely lady called Veronica was so helpful and explained everything so we understood credit to the company very happy 😊 with my purchase 😀

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

First Class Service from Angela.

The sales representative (Angela) was excellent and answered any questions we had very thoroughly and with a very friendly , competent and professional manner.
First Class service from start to finish.

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Good overall experience

Good overall experience

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for your kind feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really helpful sales team

Really helpful sales team, thanks Hazel!

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great personality

Great service without being pushy great customer service

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Highly Recommend

Smooth, straight forward and customer representative very helpful and knowledgeable in regards to what we were looking for.

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, start to finish

August 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Good experience

Overall great experience and all staff easy to deal with.

July 22, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Brilliant

Brilliant. Went into the Glasgow London Road shop after Sofaclub and Sofology. Scott was great to deal with. Went into browse and left with 3 sofas😂. Best deal out of the 3 shops ⭐️⭐️⭐️⭐️⭐️

August 18, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Great staff

August 21, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Dining table purchase

Helpful staff, nice furniture...

August 21, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Hello,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

New sofa shopping......

We were met by Ryan at the front of the shop, and it all went extremely well from there! He gave us all the information we needed on the sofa we picked. He also told us all about the guarantee and protection we would have with the purchase. All in all we had a lovely experience. I hope the delivery and timescale we were given is true to form. I would definitely recommend DFS to any of my friends. Well Done.....

August 20, 2026
DFS Furniture - Glasgow logo

Reply from DFS Furniture - Glasgow

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ryan met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

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