DFS Furniture - Glasgow Reviews 

Good range of products, knowledgeable staff, no sales pressure. Enjoyable process overall

Bronwyn was fantastic. She offered support without being pushy. We returned to the store three times on the same day where she made herself available to answer all of our questions. She was very patient as we changed our minds after settling on one sofa then changing to another. She then helped us find the perfect side tables and coffee table to tie in with our style. She then talked us through all of our options and carefully explained the after care. All in all it was a very relaxed and enjoyable experience. Thanks Bronwyn 😊

The customer service provided was excellent and the sales team were more than happy to help me choose my perfect sofa.

Great experience, left alone to wander without being hassled. Nikki then approached us and was extremely helpful and friendly. At no time did we feel under pressure, she was superb!

Great service very helpful

The sales assistant nicki was very helpful at the London Road branch even though I was indecisive she was helpful

Sales person Scott was very helpful and explained everything in detail. When returned later with family to view offered tea or coffee. Explained the price breakdown in detail

Stuart was great - he offered us help but also gave us time to make our own decisions and have a proper look around. His customer service was exemplary. Even more admirable considering the IT difficulties the store was having! Thanks, Stuart.

Great service from Emma

Lovely, informed and professional staff

The staff were very chatty, friendly and helpful throughout the whole process. They helped me with every decision and gave great advice to make sure I made the best purchase for me. They made the whole experience really easy and enjoyable!

Stuart was really helpful as soon as we entered store till we left.he was not at all pushy.

The staff were really helpful and we found what we wanted easily

The man who sold us the new couch was so helpful and was great with our kids who were having a laugh with him which made them less bored.

Your staff were so helpful

Deeps very very good customer service DFS SHOULD EMPLOYEE MORE PEOPLE LIKE HIM
very helpful and very nice talking and polite

Brilliant experience from start to finish. Scott was great and really helpful

My experience was amazing, the man that served us was very whitty and funny and made the experience that much better, he spoke though all of the gadget features of the couch and showed us how to work it. I wish I could remember his name!

Kind regards,

Kirsty McFarlane

I recently visited the DFS Paisley branch on several occasions to enquire about purchasing two of the Chillwave 3-seater reclining sofas. Unfortunately, each time I visited, I was given different information, and on several occasions the information I received simply didn’t align with what I had been told previously or with my expectations. After today’s visit, I was so disappointed and confused that I had started looking at other reputable furniture retailers, having almost completely lost interest in purchasing the Chillwave sofas.

However, on the off chance, I decided to drive through to the DFS London Road branch to see whether I would receive the same information and, thankfully, I did not.

From the moment I walked into the London Road branch, I was greeted by Hazel, and what a difference that made.

Hazel was open, honest and completely transparent from the very beginning. She immediately gave me the confidence I had been missing and took the time to properly understand what I was looking for. Every question I asked was answered professionally, confidently and, where she didn’t immediately have the answer, she went out of her way to find it for me.

What really stood out was that Hazel genuinely cared about getting things right rather than simply making a sale. She listened to what I wanted, shared her experience and gave me honest advice, including her thoughts on the different colour options that would work particularly well with my new extension.

As a result, I went from being completely disheartened and considering taking my business elsewhere to purchasing two Chillwave 3-seater reclining sofas and two footstools from DFS.

Quite simply, if it wasn’t for Hazel, DFS would have lost my business.

She completely restored my confidence in both the Chillwave product and DFS as a company, and more importantly, she demonstrated exactly what outstanding customer service should look like. She was friendly, knowledgeable, patient, professional and genuinely committed to helping me.

Hazel is an absolute credit to DFS and, in my opinion, deserves recognition for the way she handled my experience. The difference between my experience at Paisley and my experience with Hazel at London Road could not have been greater.

I would strongly encourage DFS management to ensure Hazel sees this review and receives the recognition she deserves. She has not only secured this sale for DFS, but has also potentially secured a repeat customer for the future.

Thank you, Hazel, for turning what had become a very disappointing experience into an extremely positive one. You are a true asset to the London Road branch and to DFS. Outstanding customer service from start to finish.