Tremendous range to see in store. Lovely welcome by staff who explained the layout and what was available in the shop. Great being left to browse without being shadowed or feeling pressured. When we h... See more
Company replied
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We were left to make our choice in our own time without pressure. Once chosen the sales assistant was helpful with queries we had and then in managing the sale efficiently, whilst giving the informa... See more
At DFS you can see their staff on arrival however they do leave you in peace to browse. As soon as we needed help Ross was very polite, amiable and knowledgeable in all aspects of our needs and requir... See more
Company replied
Brilliant experience in dfs today. Staff were more than happy to help and answer any questions. Ended up picking up the sofa that I fell in love with. Lady who dealt with this sale was amazing couldn’... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Andy explained everything in depth and…
Andy explained everything in depth and he certainly new his job. He made us feel at ease with his knowledge and his friendliness.
August 31, 2026
Brilliant experience in dfs today
Brilliant experience in dfs today. Staff were more than happy to help and answer any questions. Ended up picking up the sofa that I fell in love with. Lady who dealt with this sale was amazing couldn’t ask for a better experience in picking the sofa I will hopefully have for a long time
August 31, 2026
We were left to make our choice in our…
We were left to make our choice in our own time without pressure.
Once chosen the sales assistant was helpful with queries we had and then in managing the sale efficiently, whilst giving the information we needed to know.
August 31, 2026
Ross was great help advised us on what…
Ross was great help advised us on what to do and was very helpful with any questions we had
August 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent experience
Beth was a great help when it came to choosing our new sofa.
She was really knowledgeable and made the whole process very easy.
Excellent customer service from start to finish.
August 31, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Ross was really helpful
Ross was really helpful, happy, polite & extremely knowledgeable!
August 31, 2026
Reply from DFS Furniture - Hanley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Knowledgeable about product and not too…
Knowledgeable about product and not too pushy
August 31, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
New sofa
Took my mum to buy a new corner sofa and visited DFS. There were a few specific things she wanted and Andy came over to help. We had lots of questions which he answered and we got the right sofa at the right price. He was very friendly and helpful.
August 30, 2026
Reply from DFS Furniture - Hanley
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Andy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hanley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful staff
Very helpful staff
Good product knowledge across a list of products
Beth was great
August 30, 2026
Reply from DFS Furniture - Hanley
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good experience
Just nice to have sales people say hello, welcome any questions give me a shout and leave you to it, instead of pushing and pushing just after you walk through the door. Very pleasant, explained things well and efficient.
August 30, 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Kind and Helpful
John was very kind and informative he sat with us and explained everything we needed to know thoroughly and with a good manner.
August 30, 2026
Reply from DFS Furniture - Hanley
Good Morning,
We are really happy that John met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very helpful store assistant
Very helpful store assistant. I’ve only marked it four because the sofa we were interested in and had seen online was not on display.
August 29, 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to share your lovely review and feedback, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Beth who…
Great customer service from Beth who dealt with our purchase very smoothly.
August 29, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Very friendly staff no pressure sales…
Very friendly staff no pressure sales was shown round the store given advice on sofas brought and after care would highly recommend the store .
August 29, 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
The gentleman was very helpful in every…
The gentleman was very helpful in every way explained everything in detail to us. He didn't once make us feel small for asking stupid questions.
August 29, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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