Tremendous range to see in store. Lovely welcome by staff who explained the layout and what was available in the shop. Great being left to browse without being shadowed or feeling pressured. When we h... See more
Company replied
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At DFS you can see their staff on arrival however they do leave you in peace to browse. As soon as we needed help Ross was very polite, amiable and knowledgeable in all aspects of our needs and requir... See more
Ross was very friendly, knowledgable and made choosing a new sofa a pleasant experience. He explained every option available to us, from payments, the different foams etc for the sofa we have chos... See more
Company replied
Was immediately attended to by a very friendly, professional and knowledgeable lady called Liz/Lizzy. She explained everything in great detail, the whole process eg what would happen and when. She was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cobridge Road, ST1 5LG, Stoke-on-Trent, United Kingdom
- 0333 999 9747
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Hanley
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Bethany provided me with all the…
Bethany provided me with all the information needed to make a suitable purchase. Lovely range available but once Bethany knew what we were looking for she was able to guide us in the right direction to options available.
August 23, 2026
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Andy was very personable and took great…
Andy was very personable and took great care in dealing with us. He was knowledgeable and when we were not able to have the sofa we initially wanted he recommended a model which was affordable and we bought.
August 23, 2026
Reply from DFS Furniture - Hanley
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Russ who helped us today
Russ who helped ustoday , was very helpful and he wasn't a pushy shop
He also asked if we need any other furniture or accessories and we said not today.
August 23, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Customer service was absolutely…
Customer service was absolutely amazing, a definite 10 out of 10. They went above and beyond to help
August 23, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It was great to walk freely around the…
It was great to walk freely around the showroom without staff trying to pressure sell. Showroom was clean with a lot of suite choices. Staff were very knowledgeable and helpful when we had selected our suite
August 22, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Having been in numerous times to view I…
Having been in numerous times to view I find the sales team have the right approach to customers , not pushy , don’t follow you round the store constantly… they are friendly , more than happy to help and assist when needed along with making the purchase a comfortable experience.. thanks to John who assisted my family on this occasion ..
August 21, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Positive buying experience
I have bought from DFS a couple of times in the past, and my Daughter has bought recently so I didn’t hesitate in going into our local store in Stoke on Trent. Beth who helped me to place my order was lovely. She explained all the details of the sofa I was about to purchase and was very informative of the extra care products.
August 20, 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Beth.
Kind Regards,
Jordan
DFS Customer Support
Brilliant service by staff.
August 18, 2026
Reply from DFS Furniture - Hanley
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Knowledgeable staff
Friendly, helpful and knowledgable staff able to advise and make practical recommendations.
August 18, 2026
Reply from DFS Furniture - Hanley
Hello Anthony,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
"Thank you so much for your amazing…
"Thank you so much for your amazing support! You were extremely kind, helpful, and accommodating throughout the entire deal. I truly appreciate your great service!"
August 18, 2026
Reply from DFS Furniture - Hanley
Hello Muhammad,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hanley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
how relaxed and easy it was
it was so easy and stress free from the start to the end 10 out of 10
August 17, 2026
Reply from DFS Furniture - Hanley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
really helpful
really nice clean store nice choice of furniture was served by Ross who was very helpful and explained everything to me Ross gave me first class service very impressed love my choice and looking forward to receiving it
August 17, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent experience at DFS
We recently visited DFS and had a fantastic buying experience, thanks to our sales assistant, Chrissie. Buying furniture can often feel overwhelming, but Chrissie made the entire process much less daunting. She was incredibly polite, professional, and knowledgeable, answering all our questions with ease. She offered assistance at exactly the right moments and was never pushy, giving us the time and space we needed to make our decision.
Chrissie patiently walked us through everything step by step — from sofa care and maintenance advice to a detailed explanation of the insurance options, and she gave us a clear estimate for delivery too. She worked hard to make sure we got the best deal possible.
We ended up purchasing a sofa with recliners, plus the care and insurance package, and couldn't be happier with the service we received. We'd definitely recommend this store to anyone looking to buy furniture. Thank you, Chrissie!
August 16, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great store with lovely friendly staff
Great store with lovely friendly staff. Very helpful
August 14, 2026
Reply from DFS Furniture - Hanley
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We were left alone to make up our…
We were left alone to make up our minds without being hasuled . Only when we were ready, we asked for help and the staff were very helpful
August 15, 2026
Reply from DFS Furniture - Hanley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
John was extremely helpful at…
John was extremely helpful at explaining everything and offering various options
August 15, 2026
Reply from DFS Furniture - Hanley
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
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