Excellent experience at DFS from start to finish. The staff were friendly, knowledgeable, and gave us plenty of time to choose without any pressure. They answered all our questions and made the whole... See more
Company replied
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We had an excellent experience at DFS Hereford thanks to George. As first-time sofa buyers, we weren't sure exactly what we were looking for, but George was incredibly helpful, patient, and knowledg... See more
Company replied
My daughter and I were served by a lovely lady called Jemima at your Hereford store today. She was so helpful, friendly and knowledgeable. I would definitely recommend the store to friends and family.... See more
Company replied
We visited the Hereford store a number of times to chose our sofa. Harry, Tom & the team went above & beyond to help us make the final decision with helping us reconfigure the sofa layout and measure... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Newtown Road, Hereford Retail Park, HR4 9LH, Hereford, United Kingdom
- 0333 999 9828
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff were incredibly helpful and went…
Staff were incredibly helpful and went above and beyond to source suitable options for quick delivery.
July 6, 2026
The staff demonstrated exceptional…
The staff demonstrated exceptional proficiency, with Mr. Tom providing outstanding service. We highly recommend their contributions.
July 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
In store today
In store today. Harry was wonderful very helpful and friendly with my purchase today thank you
July 5, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Hereford
Hello Frances,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Gem was very assertive helpful…
Gem was very assertive helpful providing many different options leading us to the sofa that we wanted
June 30, 2026
Reply from DFS Furniture - Hereford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
First class service.
My daughter and I were served by a lovely lady called Jemima at your Hereford store today. She was so helpful, friendly and knowledgeable. I would definitely recommend the store to friends and family. Jemima is a real asset to your company. 10/10 for her customer service. Fantastic!
June 30, 2026
Reply from DFS Furniture - Hereford
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
All staff members fantastic
June 30, 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer service by the 2 gents…
Great customer service by the 2 gents who served us. Would highly recommend to anyone wanting a 5 star service. Walked away buying a great sofa.
June 29, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The service was very good
The service was very good, the lady was polite and explained everything we need to know.
June 28, 2026
Reply from DFS Furniture - Hereford
Hello Jason,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent
Louise, she was excellent. Really enjoyed dealing with her. Professional & friendly.
June 28, 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
A good buying experience.
I found George very helpful knowledge and a friendly person. He helped me buy the sofa that is perfect for me.
June 27, 2026
Reply from DFS Furniture - Hereford
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
Jemima listened to what I needed and…
Jemima listened to what I needed and took me to the perfect sofa. She was professional and friendly throughout.
June 27, 2026
Reply from DFS Furniture - Hereford
Good Morning,
We are really happy that Jemima met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The staff in Hereford are very nice and…
The staff in Hereford are very nice and helpful
June 15, 2026
Reply from DFS Furniture - Hereford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service young lady who served…
Excellent service young lady who served us was very good
June 23, 2026
Reply from DFS Furniture - Hereford
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Excellent experience at DFS from start…
Excellent experience at DFS from start to finish. The staff were friendly, knowledgeable, and gave us plenty of time to choose without any pressure. They answered all our questions and made the whole process easy and enjoyable. And also lovely coffee from the management team. We’re delighted with our purchase and would happily recommend DFS to anyone looking for quality furniture. Thank you!
June 19, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lovely welcoming staff
Lovely welcoming staff. Our lady staff member asked if she could help point us in the right direction for what we were looking for. After looking at several options, we went away to think about them and returned later on to buy our chosen chairs. We were taking them away with us and there was a mark on the one which the lovely housekeeping lady swiftly removed.
June 23, 2026
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Hereford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Lovely staff helpful and informative
Lovely staff helpful and informative. Made our purchase a good experience
June 23, 2026
Reply from DFS Furniture - Hereford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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