DFS Furniture - Hull Reviews 

4,622
TrustScore 5 out of 5

4.9

5 St Andrews Quay, Retail Park, HU3 4SA Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely in store experience and ordered online at our leisure . The guy we bought from had just nipped in on his day off but sat patiently and chatted with all the information . ( Paul ?? Assistant man... See more

Company replied

Rated 5 out of 5 stars

Great all around. Did 2 visits overall, 1 to browse and compare and another to purchase. The staff didn't immediately pounce as soon as you walked in, instead they let you browse, offered a drink and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at the Hull store when ordering my new sofa. Lewis (apologies if have spelt your name wrong) was excellent. He explained everything in detail and was very patient while I was... See more

Company replied

Rated 5 out of 5 stars

Paul was fantastic in explaining everything regarding the sofa we purchased and was very patient and understood the needs we needed and gave us plenty of time to look around and decide No press... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 5 St Andrews Quay, Retail Park, HU3 4SA, Hull, United Kingdom

  • 0333 999 9733

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,622)

98,950 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofa Purchase

Very easy process with helpful staff.

July 24, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

Fantastic service

July 24, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello Amie,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and efficient service…

Very friendly and efficient service making buying a sofa very pleasant

July 24, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Fantastic

Fantastic! Made our purchase so easy, Louis gave us all the information we needed and then some. Thank you, highly recommend shopping here

July 23, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Friendly and Professional service from…

Friendly and Professional service from Curtis the sales person. Explained everything clearly and concisely.

July 22, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for sharing your kind feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from antonia

Excellent service from antonia

July 22, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Amelia (Hull) was very knowledgeable

Amelia (Hull) was very knowledgeable, polite and extremely helpful.

July 21, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Overall a very good experience

Overall a very good experience. We were left to browse at leisure and wasn’t pressured into a sale. The sales assistant was very helpful and patient with us.

July 20, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello Jane,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Greatly spoken made everything clear to…

Greatly spoken made everything clear to me talked me through my purchase I’m so happy with the way I was spoken & treat throughout the process I’m one happy customer thankyou so much

July 19, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience with us. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful in store staff

Very helpful in store staff. Very knowledgeable. Friendly and chatty, offered us a hot drink and explained everything. Even helped us measure to double check the size.

July 18, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent salesman at Hull store

The salesman was very informative and answered all our queries without being pushy in anyway which is what we like and appreciate!!
It was a pleasure to do business at the Hull store.

July 18, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

great people who know all about the…

great people who know all about the products they sell

July 17, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Will

Will, was patient, understanding and very helpful

July 17, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The seller was very kind and helpful…

The seller was very kind and helpful and helped to arrange everything efficiently and even with a slight discount

July 17, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Bailey the sales person was very…

Bailey the sales person was very knowledgeable and professional at all times, very enjoyable experience

July 16, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello Gerald,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Purchased a sofa today (Sofia range)

Hull store -
Purchased a sofa today (Sofia range). The young lady (black hair, from Hessle, sorry we didn't catch her name) remembered us from a previous vist and made us feel welcomed.
When sat and going through the purchase she was very informative and answered any questions and felt no pressure to purchase.

July 11, 2026
DFS Furniture - Hull logo

Reply from DFS Furniture - Hull

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

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