DFS Furniture - Hull Reviews 

From start ro finish the service was amazing. Kurtis was so patient and listened and answered all our questions with a smile and confidence

I had a great experience at the Hull store when ordering my new sofa.
Lewis (apologies if have spelt your name wrong) was excellent. He explained everything in detail and was very patient while I was deciding on the colour. My sofa is due for delivery next week too which is only 3 weeks from ordering. Very good service so far and I would highly recommend Lewis.

Great all around. Did 2 visits overall, 1 to browse and compare and another to purchase. The staff didn't immediately pounce as soon as you walked in, instead they let you browse, offered a drink and we were only asked once if we needed any help. The gent we spoke to sent me 2 emails comparing 2 designs that we were looking at and we were lucky enough to have him complete our sale when we went back.

I’ve visited the Hull Store and chose a sofa, chair and coffee table from the French connection range. The sales team were very friendly and Quick to help, my order was taken and a deposit paid which all must’ve only taken 15 minutes. The staff were very friendly.

The staff were very friendly and knowledgeable and went through all the details so we understood what we were purchasing we were very pleased with the whole experience and I would recommend people to shop at your shop

Editing this as I’m not happy with the response. We are now on our second footstool, which, like the first, has fallen apart. Major design floor in that the hydrolic hinges push the back of the base outwards. It basically falls apart when you open it and the fabric tears. We now have an unusable, large piece of furniture to get rid of (again!) that we can’t slide across the floor because one of the feet has broken. Have had the furniture (sofa and footstool) for around 7 months. Surely 2 broken footstools and a replacement part that arrived damaged and had to be sent back means we are worthy of a refund!? Your response suggests we have only had 1 issue. The replacement was sent back not because it wasn’t required, but because it was damaged. We were then sent another full footstool 6 weeks later. That has also broken.

Excellent service and great sofa. Staff very friendly and attentive.

I went in store with a specific sofa in mind, but discovered that it would not be suitable once I viewed in person. The salesman, Curtis, was very knowledgable and helpful. I told him what I needed from a sofa, he then showed us to 3 options and we found the perfect match for my home and family. I left very happy with my choice. The store had a great selection to view and was immaculately presented. Thanks DFS.

Friendly staff not pushy salespeople
Good experience
Will was the sales person 👍🏻

Found the service from the rep very helpful he was clear in explaining about the suite we were looking to purchase

Good selection of furniture on display.Professional and personable salespersons.Clean and well presented store.

plenty of variety, assistants politely asked if we needed any help but not too pushy. was there when we needed to ask them something. when we chose what we wanted was very pleased the way the assistant was able to assist us.

Staff was very helpful and professional

Extremely helpful friendly salesman who explained everything in detail and answered any questions we had

Excellent service by Vicki in the Hull St Andrews Quay branch.

After browsing for a short while my wife and I stopped to look more closely at a leather suite. Looking around for a member of staff one was stood a few paces from us, he strolled across as I caught his eye. He was very professional and informative, pointing out several benefits of the chosen suite. As it was so warm and me struggling a bit (as I'm disabled) he brought me a drink of cool water. What a courteous gesture.

Not too pushy, given space to decide on purchase. Realised the next day furniture would be too tight so changed order efficiently

Will was very helpful and friendly

Hi again, just had an upholsterer round 0700 he offered to do the same repair what had already been done and FAILED so it proves a design fault, but took a different angle asking about insurance which should never come into the conversation, these people are highly trained in defence of DFS and the crap products, we were told previously we had ordered a sofa with the soft seats and should have ordered a firm seat, this 22 years service upholstery expert told me their is only 1 class of seating on this model and that's mediocre to rubbish, no soft or firm, so back to square one but with a bit more knowledge to go to court, you need to admit fault and pay up, Chris Barker, the order number is with the other reviews, just below this one, check with Lorraine,

Didn't get pounced on as we walked in with puts me off straight away, sales man was knowledgeable and polite