I arrived 5 minutes before the store was due to close as I work full time and some myself so it’s difficult for me to get to the store during the day.. It was no trouble at all For your staff that we... See more
Company replied
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Brilliant service from the team at DFS Inverness. We have been in a few times now as couldn't make our minds up and every time the staff were so welcoming and spent time going over options with us. Fi... See more
Company replied
The lady (Fee?) was very nice so I cannot fault her. Unfortunately in the middle of completing the sale and whilst Fee was on the computer putting in my details we were interrupted by her colleague t... See more
Company replied
A peaceful wander around the store resulting in a choice of suite. Lovely helpful lady called Fisayo talked us through our options. We bought a sofa and an armchair and are eagerly looking forward to... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
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My experience was fantastic
My experience was fantastic, Jennifer was able help me find my dream sofa! She was great start to finish in assisting me going through different models, sizes & colours! Her customer service is spectacular!
June 17, 2026
Reply from DFS Furniture - Inverness
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Our sales lady was nice to deal with
Our sales lady was nice to deal with. Happy with our decision to buy from DFS.
June 16, 2026
Reply from DFS Furniture - Inverness
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
You have very nice staff very helpful
You have very nice staff very helpful, and a pleasure to speak to and nothing is to much trouble for them
June 15, 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great attentive service from Fi
Great attentive service from Fi
All questions answered in helpful manner
June 15, 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
First class experience
The salesperson was an absolute delight. Not pushy at all, and explained everything step by step.
June 14, 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful staff who made it very…
Very helpful staff who made it very clear what we were buying and we could expect. Will await delivery for product review
June 14, 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
I had an excellent experience at the…
I had an excellent experience at the DFS Inverness store. The staff were incredibly patient, friendly, and professional throughout the entire process. They took the time to answer all my questions, explain the available options clearly, and never made me feel rushed or pressured.
What stood out most was their commitment to providing great customer service. The team remained helpful, supportive, and positive throughout my visits, and their willingness to assist made the whole experience smooth and stress-free.
Overall, the service was outstanding from start to finish. The staff were knowledgeable, approachable, and genuinely focused on helping customers find the right solution. I would highly recommend DFS Inverness to anyone looking for quality furniture and exceptional customer service
June 8, 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
I have forgotten the salesman's name
I have forgotten the salesman's name, he was very informative, giving good advice and assisted with all our enquires.
June 13, 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Barbara the sales assistant at the…
Barbara the sales assistant at the Inverness store was extremely helpful. So much so, she stayed long after her finishing time. Great service.
June 2, 2026
Reply from DFS Furniture - Inverness
Hello Lorraine,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Genuinely great service in Inverness
June 13, 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Its been a good experience with DFS
Its been a good experience with DFS
Amazing range of all the sofas and furniture, very comfortable and sturdy
But the only thing which I didn’t enjoy is the long delivery time around 4-6 weeks which they should work on it
June 6, 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff,lovely showroom.
June 13, 2026
Reply from DFS Furniture - Inverness
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent customer care
Excellent customer care. Many items on show instore. A pleasure to walk around and look at everything without being rushed or pushed into buying.
June 4, 2026
Reply from DFS Furniture - Inverness
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
pauline was great explaining choices…
pauline was great explaining choices and proceedures, she took her time offered coffee and did not make me feel rushed about the decision.
harry did follow up next day to check fit etc
June 6, 2026
Reply from DFS Furniture - Inverness
Hello Ann,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Happy
Harry provided excellent service when we purchased our sofa from DFS. He was friendly, knowledgeable, and took the time to understand what we were looking for. His advice helped us make the right decision, and we never felt rushed. Overall, a very positive experience and great customer service.
June 2, 2026
Reply from DFS Furniture - Inverness
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Inverness
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady who served me
The lady who served me, her name was Barbara (in Inverness),was extremely helpful & friendly. The shop was easy to navigate. Which was important to me as I have mobility issues following a stroke
June 7, 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Barbara.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great friendly experience
Great friendly experience , all the information, no pressure, great experience .
Harry was great at taking us through the process
June 6, 2026
Reply from DFS Furniture - Inverness
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
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