Buying sofas Left to browse but asked if needed help No pressure selling Answered questions that were asked fully knowledgeable Sales person very friendly sorry didn’t remember name was Farman... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The store at Fosse Park Leicester has lots of helpful and knowledgeable staff who are not too pushy in their sales. Hitesh was our sales advisor and he answered all our questions and provided a very... See more
Company replied
We have visited DFE shop on Monday and that was very busy. We decided to return today and had a beautiful experience. Lovely girl, Beth assisted us on arrival and provided excellent service. Full of k... See more
Company replied
The experience at DFS fosse park was excellent. We were asked if we needed help with no pressure and was left alone to explore the show room , we went to the salesperson that first approached us and a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff, let us have a good look around without pressure. Guided through the sale very well.
August 7, 2026
Reply from DFS Furniture - Leicester
Hello Gavin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The efficient and friendly service from…
The efficient and friendly service from Hardeep, the salesman. The fact that if our goods are reduced in price before delivery, you will honour the sale price. Would have liked an earlier delivery of say 2 weeks instead of 3.
August 5, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent customer service and support
Excellent customer service and support. Am happy with my purchase thank you
August 6, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Poor communication from team poor service delivery
Poor communication from team. Bought our sofa on promise to deliver in 1 week, only half got delivered. Paid for delivery also. Told to arrange our own disposal which cost extra. We still have no furniture
July 29, 2026
Reply from DFS Furniture - Leicester
Good Afternoon Richard,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and poor communication from DFS. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and can see you have been contacted to discuss this and I am happy to see your delivery has been booked for 15th August.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine E
DFS Central Customer Support
I had an excellent experience…
I had an excellent experience purchasing my sofa, and I especially want to thank Beth for her outstanding customer service. From the moment I arrived, she was friendly, welcoming, and incredibly helpful. She took the time to answer all of my questions, gave honest advice, and made the whole process easy and stress-free.
Beth went above and beyond to make sure I found the right sofa, and nothing was too much trouble for her. Her professionalism, patience, and genuine care made the experience enjoyable from start to finish.
She is a real credit to the company, and I would highly recommend asking for Beth if you’re looking for exceptional customer service. Thank you again for all your help!
August 5, 2026
Reply from DFS Furniture - Leicester
Hello Adnan,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
We were approached when we entered the store, and given some general information, but then left to explore ourselves. We were asked if we needed help half way round the store, and given some further information. Once we had decided we wanted to make a purchase the manager gave us the information we needed to go home and make some further measurements. We then returned to the store and made a purchase. The sales person was informative and helpful.
August 4, 2026
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Beth was very helpful and knowledgeable…
Beth was very helpful and knowledgeable and made the whole process easy and seamless.
Excellent standard of customer service from start to finish.
August 3, 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Alpay was very informative and helpful
July 31, 2026
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great product range with fantastic…
Great product range with fantastic pricing structure. Great customer service experience from the sales advisor Sonia who was super friendly helpful and no pressure on sales at all.
August 2, 2026
Reply from DFS Furniture - Leicester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Demetrius was really helpful
Demetrius was really helpful, friendly and excellent service.
Well done and thank you for your help.
August 2, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
We were treated well
We were treated well, no hard sell and tried to accommodate everything we wanted. Excellent service
August 2, 2026
Reply from DFS Furniture - Leicester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very disappointed
Very disappointed with both the quality of my sofa and the customer service from DFS.
My sofa is less than 12 weeks old, and I reported problems on the day it was delivered. The chaise had rippling from day one, and the recliner has loose fabric and noticeably less padding when reclined.
The first engineer advised me to wait 6–8 weeks for the foam to settle. When the second engineer visited, I was told that advice was incorrect and was even offered replacement foam for the chaise. Despite this, DFS continues to insist there is no manufacturing fault.
To make matters worse, the engineer reports did not accurately reflect what was discussed during the visits. I was told two service managers, no fault and therefore no fix.
After spending around £1,800, I expected much better quality and customer service. Instead, I've been left chasing a resolution for issues that have been present since delivery. I have now escalated the matter to my finance provider under Section 75 because I have lost confidence in DFS's handling of my complaint.
Based on my experience, I would not recommend DFS.
August 2, 2026
Unprompted review
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Staff was amazing and helped with all…
Staff was amazing and helped with all my queries and didnt made me rush to choose one . I was guided to make a right choice for me.
August 1, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
I received brilliant customer service…
I received brilliant customer service from Farhan at DFS.
August 1, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Customer service.
July 25, 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.