We're a returning customer and saw the same salesman as previous. Amazing experience throughout, just as last time. Explains everything, happy to help, nothing too much trouble. There's no press... See more
Company replied
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went today to browse for a new sofa, customer service was so good we purchased one. Daniel who worked with us was very professional, helpful and knowledgeable. went through all our options ,looked aft... See more
Company replied
Customer service is excellent. Josh was very helpful and had some good advice. Good selection of chairs and sofas in store. Previous experience has shown that DFS sofas are good quality and last many... See more
Company replied
I’ve been to DFS a few times but this was a really good experience. I was greeted upon arrival. The store manager, I can’t remember Her name sadly, really helped me get our modular sofa right in our... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom
- 0333 999 9833
4.9
Excellent
3K reviews
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Good staff and shop floor
July 17, 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The staff was good and patient
The staff was good and patient. He took his time to explain things in details for us and ready to answer any question asked.
July 23, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Thank you Elle
Elle was great, super friendly and helpful, answered all our questions and was really nice and funny, thank you!
July 23, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Great
Great customer service, and then I phoned up with an issue after placing the order and it was quickly resolved
July 15, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello Carol,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We ordered a sofa from DFS
We ordered a sofa from DFS. Although the waiting time is quite long, the salesperson was very helpful and made it much easier for us to choose the right sofa.
July 4, 2026
Reply from DFS Furniture - Lincoln
Hello Irma,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were really friendly and…
The staff were really friendly and helpful, especially Elle who dealt with my order. I really enjoyed the experience.
July 15, 2026
Reply from DFS Furniture - Lincoln
Hello Marilyn,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Elle was superb!!
Elle was superb!!! What more can I say!!! Highly recommend DFS ... Can't recommend enough!!!
July 20, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Mike the sales person
Mike was very helpful and pleasant and very easy to talk to he told us everything we needed to know about the 2seater and 3seater we are now going to buy
July 20, 2026
Reply from DFS Furniture - Lincoln
Hello Lin,
Thanks for your lovely feedback, we’re glad to hear Mike met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
I’ve been to DFS a few times but this…
I’ve been to DFS a few times but this was a really good experience. I was greeted upon arrival. The store manager, I can’t remember
Her name sadly, really helped me get our modular sofa right in our living room and even did a mock up. Elle was also really helpful and lovely going through the process.
July 20, 2026
Reply from DFS Furniture - Lincoln
Hello Taya,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
went today to browse for a new sofa
went today to browse for a new sofa, customer service was so good we purchased one. Daniel who worked with us was very professional, helpful and knowledgeable. went through all our options ,looked after us with no hassle or obligation to buy. Makes an excellent coffee too. looking forward to recieving the goods and hope the quality is as good as the instore service.
July 18, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very happy returning customer...
We're a returning customer and saw the same salesman as previous. Amazing experience throughout, just as last time.
Explains everything, happy to help, nothing too much trouble. There's no pressure sales as well which is refreshing!
Gave us all the options and super friendly service. 5*!
Would go back again for future purchases.
Highly recommend.
July 18, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer service is excellent
Customer service is excellent. Josh was very helpful and had some good advice. Good selection of chairs and sofas in store. Previous experience has shown that DFS sofas are good quality and last many years.
July 18, 2026
Reply from DFS Furniture - Lincoln
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The member of staff was excellent when…
The member of staff was excellent when she came out of the office to ask if she could help us with anything, she was very knowledgeable and explained things very clearly, the other member of staff who came over to verify our order was lovely and knowledgeable to.
There were 2 things I was not keen on was that we had to stand outside the office to get there attention, ( I know you don’t do hard sells which is great) but it felt awkward and maybe other people may have just left .
The other thing was having to wait a bit of time to get it verified , I know why you do it but it does make you feel like something is wrong and you feel a bit judged.
July 17, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Daniel at the Lincoln
Daniel at the Lincoln store was extremely thorough with showing us all the possible available options. Made the ordering process smooth and seamless.
July 16, 2026
Unprompted review
Reply from DFS Furniture - Lincoln
Hello Aaron,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
No pressure sales elle was fantastic…
No pressure sales elle was fantastic fully explained everything would recommend her to others as the salesperson to go to
July 15, 2026
Reply from DFS Furniture - Lincoln
Hello Justin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello Rebecca,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
This is my second purchase of a suite with DFS furniture Lincoln.electing my new suite was a pleasant…
Selecting my new suite was a pleasant and helpful experience. I found chatting with Daniel, who was very professional, put me at ease and answered all my questions. He went through everything in detail with me.
July 12, 2026
Reply from DFS Furniture - Lincoln
Hello Vera,
Thanks for your lovely feedback, we’re glad to hear Daniel met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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