Went into DFS Llandudno, to make more enquiries about a sofa we saw in Chester over the week, Mike the salesperson, was very helpful and dealt with our enquirie, and order. He made it a smooth proces... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
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See what reviewers are saying
The staff we dealt with in the Llandudno branch were always very helpful and able to answer our questions as we visited on more than one occasion. They were very knowledgeable polite and courteous.
Company replied
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
A great experience. A lovely welcome on arrival from All the staff. Clear and constructive advice given on all the sofas we liked. Marcus was very informative and kind and the lovely hot drink was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
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A pleasant and efficient experience.
There was no pressure to make a purchase but once we had made a decision Marcus was extremely helpful. We were provided with all the information we need and gained a full understanding of the process up to delivery of our furniture. Aftercare arrangements were also explained in detail. It was appreciated to see that all details of our order were double checked with us by another member of the team for the avoidance of errors.
July 2, 2026
Reply from DFS Furniture - Llandudno
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
It was exellent
July 2, 2026
Reply from DFS Furniture - Llandudno
Hello Steven,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Lovely staff member didn’t push me…
Lovely staff member didn’t push me waited for me to ask for help answered all my questions
July 2, 2026
Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sofa purchase
Very professional & knowledgeable lady. It was a pleasurable experience.
June 28, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We are very satisfied with Leoni she…
We are very satisfied with Leoni she explained everything fully from start to finish a very pleasant experience
June 27, 2026
Reply from DFS Furniture - Llandudno
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Llandudno dfs store Leoni
Leoni who helped us as Llandudno store dfs was amazing! Very helpful, nothing was too much trouble and answered all our questions and was very informative.
She knows what’s she’s talking about!
Thank you Leoni, very happy with the sofa we have purchased, give the girl a raise, she deserves one :)
June 27, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Leoni met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great service from the staff
June 22, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Warm friendly welcome on entering store
Warm friendly welcome on entering the store. We then had the opportunity to browse at our leisure and not being chased around the showroom by a hungry salesperson.
When we did approach a salesperson his product knowledge was excellent. No hard sales push either.
I then returned 2 days later and made a purchase.
June 16, 2026
Reply from DFS Furniture - Llandudno
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We had a very pleasant easy visit to…
We had a very pleasant easy visit to dfs to order a new sofa made even better by the staff we encountered. Thank you very much for your help
June 21, 2026
Reply from DFS Furniture - Llandudno
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Mike covered all aspects of our order. Held back on placing the order until we could return home and measure. Attention to detail was exemplary.
June 19, 2026
Reply from DFS Furniture - Llandudno
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Customer service very good
Customer service very good, staff very knowledgeable, answered all our questions without pressure to buy
June 19, 2026
Reply from DFS Furniture - Llandudno
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and patient with plenty of…
Very helpful and patient with plenty of information given
June 12, 2026
Reply from DFS Furniture - Llandudno
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service - the staff were very knowledgeable and provide excellent advice. Not pushy just extremely helpful and nothing was too much trouble.
June 15, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Llandudno - Best experience so far.....
We had already chosen the sofa we wanted on DFS online but wanted to go and see it in-store at Llandudno before making the final decision to purchase. Our in-store experience was excellent, and that was all thanks to the gentleman called Mike who greeted us and made then entire process very enjoyable. He was attentive, knowledgeable, polite, courteous and entertaining. A thoroughly lovely man and a great asset to DFS. 10 out of 10 all round.
June 8, 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Really good experience today and the…
Really good experience today and the help I received was perfect. Thank you to Mike for all your assistance
June 14, 2026
Reply from DFS Furniture - Llandudno
Hello Matthew,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent Service
June 12, 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Great customer service by Marcus
Great customer service by Marcus. 2nd sofa we have bought in 7 years. Marcus is so knowledgeable and helpfull all along the way
June 12, 2026
Reply from DFS Furniture - Llandudno
Hello Mike,
Thanks for your lovely feedback, we’re glad to hear Marcus met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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