**Title: Great customer service** I had a very good experience at DFS Milton Keynes. The lady who helped me was very friendly, helpful and professional. Unfortunately, I can’t remember her name, b... See more
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Gio was a brilliant help in me and my partner buying our new sofa. From start to finish she made us feel very comfortable and made sure we understood what we were buying. Couldn’t recommend Gio and DF... See more
Mark, at the MK store. was extremely helpful, explaining all about the furniture involved and its care. He didn't rush us or pressurise us and seemed genuinely keen to be as helpful as possible. Mark... See more
Company replied
We had a fantastic experience at DFS in Milton Keynes this weekend. Mark was absolutely brilliant. He listened and was very informative, and was very reassuring which is needed when making such a larg... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom
- 0333 999 9772
4.9
Excellent
8K reviews
Asks customers to review
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Gio was a brilliant help in me and my…
Gio was a brilliant help in me and my partner buying our new sofa. From start to finish she made us feel very comfortable and made sure we understood what we were buying. Couldn’t recommend Gio and DFS Milton Keynes enough
August 9, 2026
The assistant that worked with us start…
The assistant that worked with us start to purchase was extremely knowledgeable and helpful
Unfortunately I can’t remember his name
My order number is 38Y5L3071 hopefully his details with correspond
August 9, 2026
Welcoming Staff
The lovely lady who helped us went above and beyond to make sure we had the right sofa for our family, she checked measurements of different sofas against the room measurements finding the perfect sofa, even though they didn’t have the sofa in store she made sure she showed us a very similar style and then found another with the same sort of pull out bed and then went and found the correct colour sample in the leather we selected to make sure we knew exactly what we was getting. Even with 3 crazy kids to work around she dint make us feel rushed to make a decision, she even entered my son with her Spanish knowledge after he explained he had been learning Spanish at school while myself and my husband looked at the different options.
August 8, 2026
**Title
**Title: Great customer service**
I had a very good experience at DFS Milton Keynes. The lady who helped me was very friendly, helpful and professional. Unfortunately, I can’t remember her name, but she took the time to explain everything clearly and made the whole experience easy and pleasant. Excellent customer service. Thank you!
August 1, 2026
Excellent service, friendly and helpful staff.
Very friendly and helpful staff explained all the options available. A wide range of sofas and chairs contribute, and staff not pushy at all. Service was excellent.
August 8, 2026
Very helpful and knowlegeable staff
Giovanna was very helpful when I was struggling to decide which sofa to buy
August 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent
Experience was fantastic with a huge variety of sofas. Customer service was excellent.
August 8, 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience
Ali was professional, knowledgable, helpful and went above and beyond to make sure I left happy! Very happy with my new sofa and will definitely be back when I need more furniture.
August 7, 2026
Reply from DFS Furniture - Milton Keynes
Hello Lucy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Our experience in the shop was amazing
Our experience in the shop was amazing, the information kept coming. Anna was very professional and helpful. The selection of sofas is unmatchable.
August 7, 2026
Reply from DFS Furniture - Milton Keynes
Hello Ana,
Thanks for your lovely feedback, we’re glad to hear Anna met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Mark helped us first time and was very…
Mark helped us first time and was very clear with all the options. Then was in a rush when we came back for the order and went through very quick and easy to order. Great job to the team there. Not pushy with the extras too.
July 31, 2026
Reply from DFS Furniture - Milton Keynes
Hello Thomas,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Mark P was brilliant
Mark P was brilliant, he was a joy to talk to and very helpful with everything, didn’t make me feel pressured at all or try to oversale me it was a very positive experience
August 7, 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great advice and product details given…
Great advice and product details given by Giovanna, plus the two sofas ordered were in stock for delivery in just over a week.
August 2, 2026
Reply from DFS Furniture - Milton Keynes
Hello Tim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
very good customer service and and…
very good customer service and and satisfied with the sales rep input
July 26, 2026
Reply from DFS Furniture - Milton Keynes
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Excellent friendly service
Excellent friendly service. Always need to be aware of all the add ons which add up. Eg delivery , gliders, warranty etc
August 4, 2026
Reply from DFS Furniture - Milton Keynes
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Milton Keynes
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
A good day at the store
I saw several people in my several visits to the store and all were very competent especially giovanna today.
August 3, 2026
Reply from DFS Furniture - Milton Keynes
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The young man assisting me went above…
The young man assisting me went above and beyond to be helpful, he’s an asset to the company
August 3, 2026
Reply from DFS Furniture - Milton Keynes
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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