Really happy with our customer experience at DFS New Malden. We were looked after and advised by a wonderful lady called Nina. She was not only polite and charming but was so knowledgeable and fact... See more
Company replied
Location
Switch locationBurlington Road, Shannon Corner Retail Park, KT3 4RP New Malden, GB
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See what reviewers are saying
We bought our first set of furniture from DFS 15 years ago, and it is still in excellent condition. We simply felt it was time for a change. Over the years, we have also heard from close family... See more
Company replied
The showroom was well set out and easy to look around. We were greeted warmly by our customer advisor Chelsea, who made us feel very welcome and had great product knowledge. There was no pressur... See more
Company replied
After spending a couple of hours disagreeing with my wife over what sofa to buy. Chelsea was the perfect sales advisor listening to both our needs and coming up with the right sofa which met both our... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, United Kingdom
- 0333 999 9769
4.9
Excellent
5K reviews
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Another Brilliant Experience
We bought our first set of furniture from DFS 15 years ago, and it is still in excellent condition. We simply felt it was time for a change.
Over the years, we have also heard from close family and friends about the excellent service DFS provides, and our recent purchase was another wonderful experience.
We found Mr Vasim to be extremely polite, professional, knowledgeable and very experienced, despite being so young. He made the whole experience pleasant and straightforward.
Thank you so much, Mr Vasim, for your excellent service. We truly appreciate your help and would happily recommend DFS to others.
August 1, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Very helpful team
Very helpful team, professional and very good knowledge about the product.
August 10, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Chelsea was extremely knowledgeable and…
Chelsea was extremely knowledgeable and patient with a range of sofas to suit all budgets
August 9, 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful in finding…
The staff (Samir P) was very helpful in finding and selecting a product that suited our needs and recommendations. We were very pleased with the service and are now looking forward to our delivery.
July 18, 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
After spending a couple of hours…
After spending a couple of hours disagreeing with my wife over what sofa to buy. Chelsea was the perfect sales advisor listening to both our needs and coming up with the right sofa which met both our needs.
August 9, 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Chelsea.
Kind Regards,
Jordan
DFS Customer Support
We are happy with our purchase and the…
We are happy with our purchase and the service provided.
August 8, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I had a good experience but everyday…
I had a good experience but everyday I’m getting emails to review the service it’s too much I’ve already filled a 5 minute questionnaire that’s why I am giving a 2
August 2, 2026
Reply from DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We do ask all our customers to leave a review based on their shopping experience, I am sorry for the way you feel about the review.
You are more than welcome to write a second review once you receive your order. We hope you love your furniture as much as we do when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Thank you Chelsea for helping us in…
Thank you Chelsea for helping us in choosing our furniture very helpfull and proffesional. It’s such a pleasure dealing with staff who know what they are doing this is a reflection
Of her hard work.
August 9, 2026
Reply from DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Great customer service
The showroom was well set out and easy to look around. We were greeted warmly by our customer advisor Chelsea, who made us feel very welcome and had great product knowledge.
There was no pressure to buy, we were given time to decide what product we wanted.
No question was a problem and everything we asked was answered in detail.
August 8, 2026
Reply from DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Great customer experience
Really happy with our customer experience at DFS New Malden.
We were looked after and advised by a wonderful lady called Nina.
She was not only polite and charming but was so knowledgeable and factual for all our questions and concerns....she made the whole experience for us so easy and enjoyable ...well done Nina & Thank you !
August 7, 2026
Reply from DFS Furniture - New Malden
Hello Mr Grehan,
We are really grateful for your kind words and for sharing your experience in our store with Nina. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly
August 7, 2026
Reply from DFS Furniture - New Malden
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We can’t fault DFS for their service…
We can’t fault DFS for their service and value for money when buying new sofas - so see no reason to go anywhere else!
August 6, 2026
Reply from DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The Sales Man was very pleasant
The Sales Man was very pleasant, knowledgeable and not at all pushy.
I was with my wife and two granddaughters the purchase of our new Sofa was a great experience
August 6, 2026
Reply from DFS Furniture - New Malden
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Simple and straightforward service
Nina our salesperson at the New Malden branch was lovely; friendly, professional and informative. The whole process of purchasing our sofa was simple and straightforward.
August 1, 2026
Reply from DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nina.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - New Malden
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The whole process was easy
The whole process was easy, and the salesman(Mo) who helped me was friendly and helpful. It made buying furniture a really positive experience for me.
July 30, 2026
Reply from DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
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