DFS Furniture - Northampton Reviews 

3,811
TrustScore 5 out of 5

4.8

18-20 Towcester Road, NN1 1EE Northampton, GB


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Rated 5 out of 5 stars

We were made to feel welcome in store without feeling pressured or having sales forced on us. Over the course of 4 different visits in the Northampton store, Elisha supported us with finding the right... See more

Company replied

Rated 5 out of 5 stars

A great shopping experience as we were left to browse. Usually in furniture showrooms a sales person pounces the minute you step foot inside. We browsed then grabbed a coffee to consider options. O... See more

Company replied

Rated 5 out of 5 stars

Firstly, we are loyal to DFS, having bought all our suites with them, over the last 25yrs. Our last buy was about 10yrs ago with an exceptional lady, Tina, who is now the manager; no surprise.... See more

Company replied

Rated 5 out of 5 stars

Previously been to store & staff kindly emailed me measurents of sofa so could check fit. Came in today & Anthony was very helpful. Professional & took time to explain process, cover, delivery etc. Co... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 18-20 Towcester Road, NN1 1EE, Northampton, United Kingdom

  • 0333 999 9744

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,811)

99,267 reviews in the last 12 months

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Rated 4 out of 5 stars

We bought some sofas from DFS…

We bought some sofas from DFS Northampton as a gift, and we’re really pleased with them. The sofas are beautiful, and the showroom itself is well laid out with a wide range of styles to choose from.
The sales staff were friendly, and professional. Our sales advisor took the time to explain everything from start to finish, making the whole process smooth and enjoyable.
We did have one small disappointment with a clearance sofa. We had seen the exact sofa we wanted and hoped to swap a single sofa for a double one, but after checking, the sales advisor returned to let us know it had already been sold. This wasn’t his fault at all, but it was a little disappointing.
Overall, it was a great experience, and I would definitely consider buying from DFS Northampton again. A big thank you to the sales advisor for his patience, dedication, and excellent customer service.

July 17, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

I went into DFS with having already…

I went into DFS with having already decided on a new sofa and chair. I knew the store had the items I wanted to view, I spoke to a assistant Allesha who was very knowledgeable and helped me purchase what I required.

July 15, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Easy experience

Easy experience

July 15, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Exceptional Customer Service

We were made to feel welcome in store without feeling pressured or having sales forced on us. Over the course of 4 different visits in the Northampton store, Elisha supported us with finding the right sofa that would work in our home. The service received by Elisha was exceptional and her knowledge on the range of sofas on offer helped us make the right decision for us.

July 13, 2026
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Reply from DFS Furniture - Northampton

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

A great shopping experience as we were…

A great shopping experience as we were left to browse.
Usually in furniture showrooms a sales person pounces the minute you step foot inside.
We browsed then grabbed a coffee to consider options.
On re entering Reece was very helpful with the purchase of our new French connection sofas.

July 12, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very supportive

Very supportive. Made sure I was happy with choice, no hard sell
Made a lovely cup of tea
Overall good shopping experience

July 12, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service from DFS


Great service from DFS! We bought a table, and we're very pleased with the quality and the overall experience. Friendly staff and an easy purchasing process. Thank you!

July 12, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Great experience Elisha was very…

Great experience Elisha was very helpful with our purchase of a new sofa, explaining everything. No pressure at all to buy extra ‘s

July 10, 2026
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Reply from DFS Furniture - Northampton

Hello,

Thanks for your lovely feedback, we’re glad to hear Elisha met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

Very helpful in store and we could sit…

Very helpful in store and we could sit and see how comfortable the furniture was. We ordered on line it was alot easier when we had the measurements

July 10, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello Debbie,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great furniture, lots of choice and very helpful sales staff.

We went to DFS looking for a replacement for our three-piece suite. The showroom is well laid out with lots of choice. The sales staff were very helpful without being pushy. We were encouraged to sit in a number of chairs and settees and their features were either explained on the furniture itself or by the sales staff. We found there was an enormous variety of styles and materials to choose from.

July 9, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello Linda,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Reece the salesman was very good

Reece the salesman was very good. Not pushy but very helpful. Explained everything in good detail and friendly, polite and professional. A credit to the Company.

July 5, 2026
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Reply from DFS Furniture - Northampton

Hello Ryan,

Thanks for your lovely feedback, we’re glad to hear Reece met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Really great experience at DFS Northampton

Really great experience at DFS Northampton.
Alisha made it so easy for us to select the sofa, explained everything in detail and made us really enjoy the whole buying experience

July 7, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Previously been to store & staff kindly…

Previously been to store & staff kindly emailed me measurents of sofa so could check fit. Came in today & Anthony was very helpful. Professional & took time to explain process, cover, delivery etc. Cold drink was appreciated

July 6, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Anthony.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Reece was helpful and a nice bloke

Reece was helpful and a nice bloke

July 5, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Good service everything explained well

Good service everything explained well. No pressure.
Staff were very helpful.

July 5, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

It was great to speak to someone who…

It was great to speak to someone who asked what we were looking for and helped us create just what we needed

July 5, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We came to buy a sofa and coffee…

We came to buy a sofa and coffee table,we were served by John who was very helpful and he gave us all the information.

July 5, 2026
DFS Furniture - Northampton logo

Reply from DFS Furniture - Northampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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