Richard was excellent, genuine and polite he explained everything regards to selling a sofa and advisories on cleaning the fabric etc He also explained insurance and what it covered that was my... See more
Company replied
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See what reviewers are saying
We came into the store looking for a new sofa after having a look around at the weekend. We initially met Chris, who was incredibly helpful in giving us options based on the size of our room and... See more
Company replied
We were aloud to wonder around and not hassled. Very polite and pleasant staff. Sofas well presented all areas clean and tidy. Our rep Chris was knowledgeable and informative and patient. We have alwa... See more
Company replied
Welcoming environment as soon as we walked in, met by Meghan who assisted throughout our purchase. Helpful, knowledgeable and left us to peruse alone when we wanted. Bought exactly what we had been lo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Salhouse Road, Unit 5, NR7 9AZ, Norwich, United Kingdom
- 0333 999 9764
4.9
Excellent
8K reviews
Asks customers to review
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The sales person was very helpful
The sales person was very helpful. He was not pushy just gave us time to look and choose. He then offered advice.
Very happy with the first part of buying our sofa.
August 21, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Lovely staff, lovely sofa!
We were served by Chris and had a great experience. He was very knowledgeable and helped us decide what sofa was best for us. We felt very relaxed and cared for throughout and came away with smiles on our faces. Thanks Chris!!
August 28, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Lady was very helpful made me feel…
Lady was very helpful made me feel comfortable talking to her well done dfs
August 18, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Would recommend
Phil- Staff member was very helpful and gave lots of information
Easy to purchase and great flexibility on delivery and colour/ customisable options
August 27, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service - we were helped by Phil in Norwich Sprowston.
August 27, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
We Were thinking of buying anew 3 piece…
We Were thinking of buying anew 3 piece , but not sure which one.the very helpful person helped us and took us all the details he also answered all our questions with simple answers . We couldn’t thank him enough for all his help
August 27, 2026
Reply from DFS Furniture - Norwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Dan was very helpful patient and…
Dan was very helpful patient and knowledgeable. He demonstrated several options showed is detail and walked us through options
Friendly approachable and a pleasure to deal with.
Made it easy to make a decision
August 27, 2026
Reply from DFS Furniture - Norwich
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Norwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Norwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff really helpful
August 19, 2026
Reply from DFS Furniture - Norwich
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
very clear on everything there was to…
very clear on everything there was to know about buying a new sofa including price and any add ons that i might wish for also how to upkeep the sofa and cleaning instructions very happy!
August 25, 2026
Reply from DFS Furniture - Norwich
Hello Sandra,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing!!
Amazing!!! Megan made the whole experience of purchasing a sofa nice and smooth! Wasn’t any stress and were really happy with our new sofa!! 10/10!
August 25, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Customer service good
Customer service good. Allowed to look round with no interruption. Staff excellent coffee or tea provided
August 25, 2026
Reply from DFS Furniture - Norwich
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Staff were very helpful and easy to…
Staff were very helpful and easy to deal with made my discition on what type of sofa I wanted very easy they wasn't pushy highly recommended
August 25, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
Warm welcome and big pushy. Good service and knowledge of the products
August 24, 2026
Reply from DFS Furniture - Norwich
Hello Andrew,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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