DFS Furniture - Norwich Reviews 

Customer service

Dan was extremely helpful and explained everything about our purchase and the options available. We are very pleased with the whole buying experience.

Simon was very attentive on showing and explaining the sofa to me. While he was doing this I realized I had left my walking stick in a previous shop, Simon offered to get it for me which I thought was amazing.
He explained everything to me that I needed to know. His customer service Was exemporarily

Really helpful service. Knowledgeable and informative, helping us make the right decision.

All very friendly

Experience was great. Staff was friendly not pushy to buy. Advised us on our description of what we was looking for.
Offered us drinks. Gave us time to think and decide. It was a lovley experience couldn't of asked for a better service.
Simon morris and another member of staff , didn't catch his name very polite and helpful.
To us what seems a very stressful time. Has helped made this decision less stressful. Also would like to mention its nice to see staff in casual/smart clothing. Which also does not overwhelm customers.
This is our 3rd sofa with DFS.
we have dealt with the norwich branch and Customer service is brilliant.

Just good professional standards with pleasant staff. Sam was excellent

Great customer service from Richard at the Norwich branch. Was not pushy, explained all the different combinations we could have. Only let down was amount of wait time for sofa, but if it 8s quality you want then it will be worth it.

On our visit to the store we met Sales Assistant Natalia who listened carefully to our needs and offered us positive advice. She drew up a sketch based on a photograph of our room that we had provided. We subsequently made a purchase.

I had a absolutely fantastic experience buying my sofa the sales rep was extremely helpful to my wife to find her exactly what she wanted. He was able to give us the best advice after he asked if we had any sofas we wanted to view and made us feel completely relaxed with the clear and honest advice and making it entertaining with a laugh and joke. I would highly recommend coming here to anyone I know. P.S the wife is stealing my recliner

Hi I bought a nice sofa and footstool at the Norwich outlet. Great service and a fantastic range. Would highly recommend this if you are looking for a great sofa.

Lovely warm welcome, asked me all the right questions to know exactly what I was looking for, was very helpful, wasn’t pushy, gave space for us to browse and decide, I never once felt uncomfortable, first time buying a sofa and was very happy with my experience and service that was provided! Highly recommend this store!

Helpful, polite and looked after my Dad amazingly! Purchased from here myself a few years ago and had the same experience. Well done guys, wouldn't hesitate to shop here again.

It was a pleasure and no pressure from salesman very informative explained everything very well

Brilliant staff, great choice, and very helpful with all our inquiries

Megan was very helpful, enthusiastic and knowledgeable.

The showroom was beautifully set out and easy for my disabled husband to move around in. It smelt fresh ! Great choice . Dan who served us was helpful, knowledgeable and friendly.

Salesman very polite and knowledgeable on products.it was a very calm environment.

Staff were amazing and very helpful in finding the right sofa and chair for me. Polite and friendly

Great service, friendly & helpful, & not pushy.