The lady who sorted out the sale was fantastic.She explained everything made it easy to understand and made the whole process easy her name was Ellie I will certainly tell friends and family about usi... See more
Company replied
Location
Switch locationCastle Bridge Road, Castle Meadow Retail Park, NG7 1FW Nottingham, GB
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See what reviewers are saying
I walked into the showroom and I was greeted by a man called Earl. He couldn’t have been more helpful. He suggested things taught me through every aspect of it and this made the whole experience amazi... See more
Company replied
we visited the store in Castle marina nottingham, we found just what we were looking for as soon as we entered the shop, the sales girl was lovely, very cheerful and friendly, she was very helpful and... See more
Company replied
We had a fantastic experience thanks to Earl. He was such a lovely, friendly and funny man who made the whole process enjoyable from start to finish. He took the time to help us find the perfect sofa,... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW, Nottingham, United Kingdom
- 0333 999 9761
4.9
Excellent
7K reviews
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The staff made the sale happen!
Been in a couple of times to look, very welcoming staff with no sales push. Went in a third time today and was dealt with my Earl (hopefully remembered his name) at castle marina branch. He was absolutely brilliant, patience of a saint whilst the wife changed her mind about 10 times, he even moved the displays around for us, confident to proceed with the purchase as he wasn’t pushy, got on our level and took time to explain everything properly leaving no confusion. What a guy. Thank you.
July 11, 2026
Reply from DFS Furniture - Nottingham
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello Neil,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The man that sold us the settee was the…
The man that sold us the settee was the most lovely person he had time for us he was very polite he didn't rush us he answered all our questions and more .he is a credit to your company.
July 10, 2026
Reply from DFS Furniture - Nottingham
Hello Ann,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly staff treated us well &…
Friendly staff treated us well & answered any questions we had.. Special mention to the store manager Rachel & Ellie in sales. They made it easy & went through everything to make sure we got the right sofas for the room. Really appreciate there friendly service.
July 7, 2026
Reply from DFS Furniture - Nottingham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Nottingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Your colleagues a very friendly and…
Your colleagues a very friendly and helpful.
They have alot of time for you to answer any questions you may have with no rush.
I will certainly recommend DFS to my friends and family .Thankyou Maxine
June 17, 2026
Reply from DFS Furniture - Nottingham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Dennis at Castle Marina store was…
Dennis at Castle Marina store was extremely helpful, respectful, and professional throughout the entire sales process. He guided us every step of the way, making the purchase process smooth, efficient, and stress-free. We really appreciated his support and excellent customer service.
July 8, 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dennis.
Kind Regards,
Jordan
DFS Customer Support
Fantastic service
Dennis was great he explained everything for us so we knew exactly how the purchase was going to work, he was very friendly and had a great chat as well
July 8, 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Dennis met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The staff were very friendly and…
The staff were very friendly and professional. They explained everything to us and helped us find our dream sofa.
July 8, 2026
Reply from DFS Furniture - Nottingham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The in-store experience was excellent
The in-store experience was excellent. The staff was incredibly welcoming, helpful, and professional. They explained everything clearly, including the finance options, without putting any pressure on me. The showroom was well-organized, making it very easy to choose the right quality furniture.
July 3, 2026
Unprompted review
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
£800 RECLINER FIRE HAZARD AND THEY REFUSE REFUND
Had the recliner for around 3 months the cable at the back got trapped where it was fixed from factory i have been back and forth with dfs but there still convinced it's not a manufacturer or retailer issue even tho the cable is fixed there from factory it has exposed the cable and is now a fire hazard but they still refuse to give me a refund even tho it's a design flaw and under warranty having only owned for around 3 month the customer service is diabolical and would not recommend at all stick to small ran shops that actually care about there customers
December 28, 2025
Reply from DFS Furniture - Nottingham
Good Afternoon Thomas,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
I have taken a look into this and please be rest assured we will get this resolved for you, once again please accept our sincerest apologies.
Kind regards,
Lorraine A
DFS Customer Support
The in-store experience was excellent
The in-store experience was excellent. The staff was incredibly welcoming, helpful, and professional. They explained everything clearly, including the finance options, without putting any pressure on me. The showroom was well-organized, making it very easy to choose the right quality furniture.
July 3, 2026
Reply from DFS Furniture - Nottingham
Hello Lucian,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Earl was our assistant, he was friendly and knowledgable. My husband and I purchased a sofa today, with the professional guidance of Earl. We were not rushed or pressured which is crucial when thinking of a purchase. Perhaps Earl could be cloned and work in all furniture stores. A pleasant Tuesday afternoon, two happy customers.
July 7, 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Ellie was fantastic
Ellie was fantastic, very friendly and welcoming. She knew a lot about the products and made the process efficient and memorable. She provided great customer service.
July 5, 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ellie.
Kind Regards,
Jordan
DFS Customer Support
Great service
Our experience in store was great , we came in having picked a style online and Ellie helped run us through all the options and choices we had. Very informative and friendly, we left knowing exactly what happens next and how to look after our new sofa.
July 5, 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
They were very welcoming they explained…
They were very welcoming they explained everything we needed to know very clearly.
July 5, 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
We received fast and efficient service…
We received fast and efficient service at DFS Nottingham. The staff member asked all the right questions, was knowledgeable, and made the whole process easy. He was extremely friendly, professional, and made us feel welcome throughout our visit. Overall, it was an excellent customer service experience.
July 4, 2026
Reply from DFS Furniture - Nottingham
Hello Mariana,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello Elliemae,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
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