Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
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Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional expe... See more
Company replied
Very helpful assistant, explained everything fully couldn’t be happier, the quality of my chosen furniture looks great, a big thumbs up from me 👍👍
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Romford
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
Sales Staff very helpful and knowledgeable gave us all the help we needed.
Sales Staff very helpful ando
August 21, 2026
Reply from DFS Furniture - Romford
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great experience and very supportive…
Great experience and very supportive throughout. Mr Khan could not have been more helpful.
August 22, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
good range of furniture and helpful…COMFY,COMFY
Good range of furniture and helpful staff.
August 21, 2026
Reply from DFS Furniture - Romford
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service quick helpful
August 17, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
I visited romford branch
I visited romford branch, the staff was very nice and welcolming.
Thank you for helping me
August 16, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Fantastic service
August 14, 2026
Reply from DFS Furniture - Romford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very happy with the
Very happy with the. Sales man assisting us to choose the right sofa and helping us with our decision
August 13, 2026
Reply from DFS Furniture - Romford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We checked all the sofas and chairs…
We checked all the sofas and chairs without being pestered by staff.
They were there when needed and were extremly helpful. They explained everything . I am very happy with my lazyboy.
August 12, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I had an excellent experience with DFS
I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very happy with my purchase. I would definitely recommend DFS to family and friends.
August 11, 2026
Reply from DFS Furniture - Romford
Hello Sivaprasad,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello Sharon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great store
All the staff were friend l, polite and so helpful. Excellent experience and customer service.
August 8, 2026
Reply from DFS Furniture - Romford
Hello Miyake,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
I got a very good deal on a leather…
I got a very good deal on a leather chair. That part was easy. The delivery took to long. 2 weeks. I only live down the road. But it was picked up from store. Taken to Colchester or Chelmsford. Then dropped off at my address
December 4, 2025
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
I have taken a look into your order and I am happy to see your furniture has been delivered and we hope your enjoying your furniture.
Kind Regards,
Lorraine E
DFS Central Customer Support
Khan was fantastic help and very…
Khan was fantastic help and very knowledgeable. Clarified everything we needed to know! He was rushed and we are so happy with our purchase. Thank you.
August 8, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Newson soffa
Hamil was a good salesman in a relaxed way no pressure thorough offered a cofee very good glad payed bit more for recliner and runner so could move them
August 6, 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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