Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
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Faisal khan helped us with our purchase from Romford branch. He was so informative and professional explaining everything we needed to know. We would like to thank him for a friendly professional expe... See more
Company replied
Very helpful assistant, explained everything fully couldn’t be happier, the quality of my chosen furniture looks great, a big thumbs up from me 👍👍
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We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Romford
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Pleasant people very polite and helpful…
Pleasant people very polite and helpful great service
May 12, 2026
Reply from DFS Furniture - Romford
Good afternoon Katie,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Nicola was great
Nicola was great, she really listened to our needs and helped find our dream sofa! Thank you so much Nicola!
May 4, 2026
Reply from DFS Furniture - Romford
Good afternoon Kirsty,
Thanks for your lovely feedback, we’re glad to hear Nicola met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent staff
Excellent staff, very knowledgable and helpful, listened to my needs and helped me find what I required. If ever need another sofa would return to DFS, also 100% recommend to friends and family.
May 9, 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Fantastic service got what I wanted and…
Fantastic service got what I wanted and more thank you
April 29, 2026
Reply from DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Showroom was welcoming
Showroom was clean, bright and welcoming. Staff were friendly and knowledgeable.
May 5, 2026
Reply from DFS Furniture - Romford
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Faisal was great
Faisal was great, patient and attentive. Explained the finance and warranty options thoroughly. Definitely recommend
May 5, 2026
Reply from DFS Furniture - Romford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very good customer service and well…
Very good customer service and well handled very pleased with my experience
April 26, 2026
Reply from DFS Furniture - Romford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly Service
The woman who served us was very friendly and helpful. We popped into store a couple of days before we purchased our furniture and we were warmly greeted. The same person dealt with our sale today, she was professional and helpful.
May 4, 2026
Reply from DFS Furniture - Romford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Amazing customer service. Faisal khan really went above and beyond to provide excellent customer service to us when purchasing the sofas. He spoke through all the options and accommodate our needs for us. He was very patient and happy to help us. Really recommend.
May 3, 2026
Reply from DFS Furniture - Romford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
The service from Bay and Veronica was excellent! I felt zero pressure and left feeling like I've made a great decision.
May 3, 2026
Reply from DFS Furniture - Romford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Top-notch service by the staff
We were attended to by Veronica. She is so nice and lovely and was patient with us and explained everything we needed to know about the options we went for. Her services were top-notch.
May 3, 2026
Reply from DFS Furniture - Romford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from fay
May 3, 2026
Reply from DFS Furniture - Romford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I had a very pleasant experience at DFS…
I had a very pleasant experience at DFS while purchasing my sofa. The lady who assisted me was extremely honest, polite, and professional throughout the entire process. She explained everything clearly, answered all my questions patiently, and made sure I understood all the options available before making my decision.
Her friendly attitude and genuine honesty made me feel comfortable and confident with my purchase. Excellent customer service like this makes a big difference, and I truly appreciate her support. I am very happy with both the service and my purchase. Thank you for such a wonderful experience.
May 2, 2026
Reply from DFS Furniture - Romford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent Store
The salesperson. Was helpful and all the staff very friendly. We have bought our last 3 sofas from DFS
May 2, 2026
Reply from DFS Furniture - Romford
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Helpful, informative and overall excellent customer service from Mr. Adil
April 27, 2026
Reply from DFS Furniture - Romford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent Service
There was a very good range of sofas on display in the showroom, and the salesman (Khan) was very helpful and knowledgeable about both products we were interested in. He took us through the order/delivery process, explaining everything clearly and thoroughly and answered any questions we had. He certainly made the process very easy and was a pleasure to deal with - DFS are luck to have such an excellent salesman.
April 27, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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