We were greeted when arrived then left to look around by ourselves which we preferred. Not given any pressure or staff watching over us. Felt relaxed and at ease to view at our leisure. When selecting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently visited the DFS showroom in Salisbury and I cannot recommend the experience highly enough, specifically thanks to Ben. From the moment I walked in, Ben struck the perfect balance between... See more
Company replied
Ben the sales the assistant was very polite and helpful. The sofa's on display were pleasantly arranged for easy viewing.
Company replied
I knew what I wanted when I walked into the store as I’d done my research. Once a member of staff approached (Ben) they didn’t try to change or force my mind about a more expensive sofa and instead ma... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.8
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No hard sell, quick and easy buying experience
I knew exactly what I wanted when I went in and it was a quick and easy process. The salesman was very helpful and accommodating and didn’t do a hard sell on anything, which was appreciated.
March 30, 2026
Reply from DFS Furniture - Salisbury
Good morning Sarah,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good morning Viti,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Tito was amazing and a pleasure to deal…
Tito was amazing and a pleasure to deal with.
March 28, 2026
Reply from DFS Furniture - Salisbury
Good morning Norma,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Really good customer service experience
March 28, 2026
Reply from DFS Furniture - Salisbury
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and helpful staff.
March 19, 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Friendly and helpful staff
Friendly and helpful staff, both the salesman and the manager. Listened carefully to what we needed and helped us to finalise our choice. A refreshing drink helped as well.
March 21, 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very pleasant lad Ben was very helpful…
Very pleasant lad Ben was very helpful not too pushy and very polite.
March 21, 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Buying a sofa & two chairs
Hi , Many thanks to Mark who guided us through choosing the sofa and chairs. Mark was very polite and professional in the way we were treated, We were not pushed in any way in making a decision in the products we decided on.
We will be looking to buy other products in the future from this store.
Kind Regards Paul & Janey Gosney
March 9, 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Helpful service,shown to the goods…
Helpful service,shown to the goods wanted as soon as entry to shop. Explanation of workings,good.
Costing of various delivery times,good.
Explaining of various delivery times ,good.
March 16, 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
What an easy experience
What an easy, friendly and professional experience. The guy who helped us couldn't have done more.
March 16, 2026
Reply from DFS Furniture - Salisbury
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good morning Rich,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good morning Cameron,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Really helpful and friendly staff in…
Really helpful and friendly staff in store, made the process very easy and stress free. Thank you!
March 14, 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Morning Joanne,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Cutomer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, the chap that helped us was very polite and not pushy for the sale.
February 28, 2026
Reply from DFS Furniture - Salisbury
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
No pressure to buy
No pressure to buy , left alone to browse which made the experience much more enjoyable
March 7, 2026
Reply from DFS Furniture - Salisbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.