Sam, the sales assistant, was exceptionally friendly and helpful. She didn’t make us feel pressured into anything. She took time to talk us through all the different options available to us.... See more
Company replied
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We came to the store multiple times to finalise our choice. Staff were very helpful and pleasant throughout and we were very happy with the purchase ultimately. Every thing was explained in detail and... See more
Company replied
Andy offered good advice but wasn’t in any way at pushy. A very relaxed purchase over several visits. He was extremely patient as we worked out all the options we had in including how we would pay.
Company replied
Dealt with a lady called Sam from queens rd store, she gave us her honest opinion which was what we asked for, didn't talk nonsense like some sales do and nothing was too much trouble for her. Stores... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fornham Street, S2 4AL, Sheffield, United Kingdom
- 0333 999 9835
4.9
Excellent
3K reviews
Asks customers to review
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I had my sofa delivered in September…
I had my sofa delivered in September last year the delivery drivers broken not one sofa but both of them I had to report myself which all in all it took over 6months for both my sofas to get fixed these sofa aren’t cheap and you expect the delivery drivers to be professional but there didn’t have a care in the world customer service are brilliant on the phone but never stick to what gets said on the phone I even spoken to the store manager at Sheffield who said once this was all sorted he would phone me up but no I haven’t heard anything I put in a complaint also and not heard anything from that would be nice for someone to be able to get this complaint sorted
September 23, 2025
Unprompted review
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Looked around a few sofa showrooms
Looked around a few sofa showrooms, but none seemed to have the recliners we liked!
We made a 3rd visit back to DFS, spoke with your sales assistant.
He was very helpful, explaining everything we asked.
Once satisfied we placed our order, now looking forward to our new sofas arriving.
April 16, 2026
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Kev was great store excellent very…
Kev was great store excellent very pleasant experience.
April 21, 2026
Reply from DFS Furniture - Sheffield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sheffield branch!
Can’t remember the names of the two members of staff at the Sheffield branch on the 20/04/26 at around 18:30 - hoping that helps identify them both! But they both helped us order our sofa, coffee table & side table and was a pleasure to deal with! Thanks for your help!
April 20, 2026
Reply from DFS Furniture - Sheffield
Good morning Rebecca,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The sales girl was amazing so helpful…
The sales girl was amazing so helpful and courteous I was very pleased Thankyou
April 13, 2026
Reply from DFS Furniture - Sheffield
Good morning Lynne,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Always remember that DFS is the best…
Always remember that DFS is the best quality and great service, that is why I have been using them since 15 years ago and yesterday just replaced them with new ones. Highly recommended!
April 19, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The process was very quick and smooth
The process was very quick and smooth. The sales assistant was very helpful and I was able to make changes to the sofa to fit my personal choice
April 12, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sheffield
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff and service were great
Staff and service were great, liked the no pressure approach, helped us make a decision, great stuff!
April 18, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
April 18, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Gabby she is amazing lady and very…
Gabby she is amazing lady and very helpful .
Thanks Gabby 💖
April 18, 2026
Reply from DFS Furniture - Sheffield
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
I don't like it when assistants follow…
I don't like it when assistants follow you around the store so was a bit apprehensive when entering but I'm pleased to say we weren't approached . Staff were friendly and helpful. The chap that dealt with us was called Flo, again friendly and helpful.
April 17, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
April 17, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing staff
Was such a lovely man who dealt with me so easy to sort and was polite all throughout.
April 17, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The service provided by the lady was…
The service provided by the lady was amazing she was really helpful and explaining a lot more about the goods and service
April 15, 2026
Reply from DFS Furniture - Sheffield
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
The perfect sofa
Already had our first settee from Dfs and cannot fault the service, workmanship as definitely stood the test of time, so choosing another was a no brainier fantastic service no pushy sales people,Chloe and the team were fantastic got plenty of advise before making the decision for a new one. Would highly recommend.
April 12, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Really helpful when deciding what sofa…
Really helpful when deciding what sofa we wanted and ensured that everything was to our desired taste before submitting the order. We were well informed regarding delivery times and what to expect with our new sofa and how to look after it. We had a really positive experience.
April 13, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Start to finish was a great experience
The overall experience was great and made to feel welcome and the service was quick as we knew what we wanted and he was very informative too, staff was very friendly
April 6, 2026
Reply from DFS Furniture - Sheffield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lovely polite helpful staff we were looked after by Dave and purchased a lovely sofa
Lovely polite helpful staff
April 11, 2026
Reply from DFS Furniture - Sheffield
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
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