Joseph the salesperson was very professional, polite and spent time making sure all was understood. Showed interest in what was needed and gave good advice about goods purchased. Very pleasant per... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We didn't at any point feel pressured into buying/making a decision. No pushy sales people lurking behind furniture ready to pounce! Temi only asked if we needed any help. We'd already seen a sofa onl... See more
Company replied
Sana didn't just sell the product but ensured it would fit in my new living room. She was great at making me question what fitted my needs both for comfort and looks of the house. Fantastic expe... See more
Company replied
Helen took time to explain the product and associated items and relevant safeguards. She allowed me time to make my decision, did not rush me, made us all a drink and showed all relevant styles that... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom
- 0333 999 9771
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sale person was polite and gave us…
The sale person was polite and gave us time and space his name is Joseph
October 11, 2026
Reply from DFS Furniture - Sidcup
Hello Janet,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Really good experience at DFS Sidcup
Really good experience at DFS Sidcup. Very polite and freindly. Val greeted us upon arrival and was very helpful. I left an answerphone message about an query I had made earlier in the day and she called me back 'out of hours' to help with this. When I returned to make the purchase she looked at my floorplan and suggested various options of furniture would be the best fit and size I required. The manager also introduced himself to me. Overall very pleased.
October 10, 2026
Reply from DFS Furniture - Sidcup
Hello Belinda,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello Kevin,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
I bought sofa set 18years ago and I'm…
I bought sofa set 18years ago and I'm very greatful.
This the reason why I went to DFS again
October 10, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine E
DFS Central Customer Support
Excellent service and Sana Khan was…
Excellent service and Sana Khan was very helpful
October 10, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine E
DFS Central Customer Support
Helen the customer advisor was speaking…
Helen the customer advisor was speaking friendly polite ,and she had time nd listened
October 10, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
Good service
There was no hard sell, just advice and assistance offered when needed. Everything was explained in nice simple terms throughout
October 10, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The experience was satisfactory
The experience was great. The customer service representative was very helpful, knowledgeable and supportive throughout. She clearly explained the features and functionality of the furniture, answered our questions, and made the purchasing process smooth and straightforward. We were very pleased with the service we received.
October 10, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Kay was amazing!
Kay was in a word amazing!
She was able to help me in the morning, answering all my questions and when I came back in the afternoon Hubby in tow plus kid helped us so much choosing a sofa that matched the discontinued sofas we brought 4yrs ago from DFS!
The only reason we brought in store was because of her and the way she treated us like family - Her approach, attitude and knowledge was out of this world!
Thanks Kay!!
Be great if Kay received a voucher or employee of month or something!
October 2, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Ask for Temi!
Temi who assisted me today was extremely knowledgeable about the product I was purchasing and made the whole experience a pleasure. I would highly recommend him to anyone visiting the Crittals corner DFS showroom. 5 ⭐️ service.
October 9, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The gentleman was very polite and very…
The gentleman was very polite and very helpful. Good customer service.
October 9, 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Great experience
Great experience, help from staff when needed without feeling pressurised or followed around the store. Berivan offered advise and other options of style to match and understood our ideas
Looking forward to receiving our purchases in new year
October 9, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent service
The sales rep was very polite, not pushy in any way. Nothing was too much trouble and he was able to answer all our questions and helped us when needed. The store is very well laid out, well light and welcoming. Would recommend anybody thinking of a new sofa etc to go to Sidcup DFS.
October 9, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Staff in this store is really amazing…
Staff in this store is really amazing and very friendly. Person who served us was Joseph. He was absolutely brilliant, very friendly, professional and made us feel very comfortable. Talking to him was like talking to a good friend. It was very relaxed and not pushy at all. He gave us plenty of time to think about our purchase and went out of his ways to help us to make a right decision. We choose this store even we have one much closer to us. Definitely recommend this store because everyone is super friendly and welcoming without being too much.
Thank you Joseph for your hard work.
October 8, 2026
Reply from DFS Furniture - Sidcup
Hello Dasha,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very helpful store.
We were served by Joseph. He was very polite and respectful and he went over and above to help us, nothing was too much trouble for him.
October 8, 2026
Reply from DFS Furniture - Sidcup
Hello Robert,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent experience with Natalie at…
Excellent experience with Natalie at the dfs in Sidcup, wonderful customer service
October 8, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Warm gentle approach with…
Warm gentle approach with understanding, giving information and then giving space to think about, guiding and checking again. Joseph was great . Thank you.
October 5, 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Carefully explained details
Carefully explained details
Good support with any questions we had
Staff and service were excellent
October 7, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.