DFS Furniture - Slough Reviews 

5,297
TrustScore 5 out of 5

4.8

Twinches Ln, Slough Retail Park, SL1 5AL Slough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service from DFS advisor Marlon. Bought lovely Chaise/3 seater plus bench footstool plus swivel chair (recommend Alani with lots of nice colours) He listened to all my needs and also bundl... See more

Company replied

Rated 5 out of 5 stars

We recently bought a 3-seater and 2-seater sofa from DFS. The sofas are extremely comfortable, stylish, and great quality. We found exactly what we were looking for. The whole experience with DFS... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful staff, and not at all pushy - happily let us browse until we had questions. The store layout was good and easy to navigate too as I knew roughly what I wanted and those type... See more

Company replied

Rated 5 out of 5 stars

Gideon was extremely helpful and took the time to ensure we had measured the space in our house so that the unit chosen would fit. He then continued and gave us a full explanation of the sofa we had c... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Twinches Ln, Slough Retail Park, SL1 5AL, Slough, United Kingdom

  • 0333 999 9785

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,297)

92,599 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and no pressure

Was easy and calm. No pressure. He was very helpful, let me view everything, gave me good advice then sorted it all out for me. Quick and easy

July 1, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful! Outstanding service!

July 1, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good service

June 22, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

the lady was friendly caring and…

the lady was friendly caring and understood exactly what I wanted and I was happy with the sale .10 out of 10 thank you

June 29, 2026
Unprompted review
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Easy to park outside in the disabled…

Easy to park outside in the disabled bay. The door to the store was difficult to open when pushing a wheelchair in. The store itself was bright, felt welcoming and set out perfectly with enough room to walk around without feeling crowded. Love the way the furniture was presented. It felt clean and tidy and we enjoyed the experience. The salesman was experienced and looked after us and was very knowledgeable and helped us choose our furniture. A very satisfying experience.

June 29, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Really top service from Mo

Really top service from Mo. Fantastic guy

June 28, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello Rajesh,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The young lady that served me was vey…

The young lady that served me was vey informed on the product I was interested in ,had great knowledge of what she was selling me and was very pleasant to deal with

June 28, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Alan was very informative and helpful

Alan was very informative and helpful, he had previously offered to help with anything we needed. We had only gone in to buy a bed, then we spotted a nice sofa x2 as me and my wife was discussing if the sofa's would fit in our home or even make it through the doorways, he overheard this, and, politely interjected to solve all our puzzles. And helped us purchase two new sofas as well as a new bed base and mattress. What a legend, such a friendly Guy, so knowledgeable, not pushy ..and a fellow Biker! Cheers Alan!!

June 27, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alan met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The Sales Team provide great knowledge…

The Sales Team provide great knowledge and experience of their products. Amazing, friendly and very helpful. Great Customer Service.

June 27, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Happy, helpful staff

Ahmed who initially greeted us in the store was very welcoming and polite, he was very helpful and checked later on to see how we were getting on, he showed us different options and was very knowledgeable.

June 27, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Morning,

Thank you for taking the time to leave us a 5* review. We’re happy that Ahmed met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.

Kind Regards,

Jordan
DFS Customer Support

Rated 1 out of 5 stars

Really Poor after service

Purchased the sofa from the store made life really easy as we knew we wanted. had to wait several months to receive the sofa which is not an issue I gave away my old sofa and then once these guys came to drop it off they’re really helpful. However when they were installing the sofa they found out the sofa on the electronic one with the console thing had a faulty headrest they couldn’t fit the headrest on so what they had to do was mess around with bending the bars, etc try to get it working. I was told that somebody will contact me within 72 hours to arrange a replacement or replace the hinges or do something and also the manager Slough store will give me a call guess what? Nothing has happened why doesn’t that surprise me especially when you’ve taken a lot of money from me and give such great service by not bothering to contact a paying customer honestly it’s a joke now I have a sofa that has been tampered with and personally I should have rejected which I really was going to do but I thought let me be the bigger person. Still waiting

June 22, 2026
Unprompted review
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Good Morning,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.

Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.


Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

We had a fantastic experience at DFS

We had a fantastic experience at DFS. Faisal provided outstanding customer service and was more than happy to help us every step of the way with our order. He made us feel genuinely welcome and valued as customers.
The interest-free finance option is also a great benefit offered by the company, making it easier to purchase with confidence. We are very happy with our experience and would definitely recommend DFS to others.

June 23, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Tanya was very helpful from start to…

Tanya was very helpful from start to finish

June 23, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Gentleman was very helpful and…

Gentleman was very helpful and friendly, answered all our questions .

June 22, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We had a great experience at DFS

We had a great experience at DFS. The members of staff were very friendly and helpful at the Slough store.

June 14, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

We had a fantastic experience at DFS…

We had a fantastic experience at DFS thanks to Marlon. As first-time sofa buyers, we had lots of questions and weren’t completely sure what we were looking for, but Marlon was incredibly patient, knowledgeable, and helpful throughout the whole process. He took the time to explain all of our options without any pressure, making the experience enjoyable and stress-free. His friendly approach and excellent customer service gave us the confidence to choose the perfect sofa for our new home. Thank you, Marlon, for making such an important purchase such a positive experience!

June 21, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Lovely customer service provided by…

Lovely customer service provided by Tania in the Slough branch. Very knowledgeable and helpful.

June 20, 2026
DFS Furniture - Slough logo

Reply from DFS Furniture - Slough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look