DFS Furniture - Southampton Reviews 

7,990
TrustScore 5 out of 5

4.9

Charles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Adam was extremely helpful when it came down to us making the final decision on what we wanted. Great service. He was very knowledgeable and explained everything to us clearly. Thank you for the coffe... See more

Rated 5 out of 5 stars

We had excellent service from our visit on Saturday. I wish I could remember the ladies name! Lovely customer service She helped us with all of our questions when deciding between sofas and mattres... See more

Rated 5 out of 5 stars

On first entering the store you were allowed to have a browse without being jumped on immediately. Josh asked us if we were okay and if we would like a drink. He is a natural not pushy salesman, h... See more

Company replied

Rated 5 out of 5 stars

We visited 4 different showrooms today on the complex and Josh your sales advisor was by far the most pleasant assistant. Helpful but not pushy. We very much appreciated not being harassed.

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 0333 999 9788

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,990)

93,171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adam was extremely helpful when it came…

Adam was extremely helpful when it came down to us making the final decision on what we wanted. Great service. He was very knowledgeable and explained everything to us clearly. Thank you for the coffees and the Amazing Hot Chocolates for our girls. We are really looking forward to getting our new sofas, in approx 7 days!!

August 1, 2026
Rated 5 out of 5 stars

No pressure sale with great customer service

We had excellent service from our visit on Saturday. I wish I could remember the ladies name! Lovely customer service

She helped us with all of our questions when deciding between sofas and mattresses with no pressure. She listened to our quirks and what we really want and was able to guide us in what would suit our needs best. Great experience and bought both with DFS with our needs met and without needing to look elsewhere!

August 2, 2026
Rated 5 out of 5 stars

Great new suite ordered

Joshua was helpful informative and honest when we were ordering our suite. He explained all the options and choices we had. We felt valued and that we had made a good choice.

August 3, 2026
Rated 5 out of 5 stars

We visited 4 different showrooms today…

We visited 4 different showrooms today on the complex and Josh your sales advisor was by far the most pleasant assistant. Helpful but not pushy. We very much appreciated not being harassed.

August 3, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 1 out of 5 stars

A company who arranges delivery after…

A company who arranges delivery after being chased to do so and after the agreed timeframe..then on the delivery date does not turn up because of a so called glitch on the system. Shocking they do not even let you speak to the branch of order...72 hours wait.

August 3, 2026
Unprompted review
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon Cathryn,

Thank you for taking the opportunity to write us a review, we welcome any feedback.

We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.

I have raised this internally with the relevant department to ask them to call and discuss the issue further with you, I can assure you it's not how we like to treat our customers. Apologies again for any inconvenience caused.

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

Valena was amazing

Valena was amazing! Answered all our questions, and remembered us the next day when we went back to make our purchase

August 2, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Faiza was lovely

Faiza was lovely - not at all pushy and understood our requirements. Also it was quite near closing time but the staff were happy to help us with our order.

August 1, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

We had a great experience today in DFS. Kerry was extremely helpful and enthusiastic. A valuable salesperson.

July 31, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Harry was very polite remembered us…

Harry was very polite remembered us from last week
Answered all our questions

July 30, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Harry was great and we are very happy…

Harry was great and we are very happy with our purchase and service and how quick it was. Thanks

July 30, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Simple straight Forward Experience …

Simple straight Forward Experience Darren the sales Person who dealt with us was so Helpful and Patient he is a Credit too the Store
Will Defiently Reccommend

July 30, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

Clean, fresh store, nicely laid out. No pushy sales but staff available and willing to help

July 30, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

10/10

Adam was amazing, so knowledgeable and helpful. He explained every single detail to us so well not only about the product itself but all of our options with cover and payments. He gave us his honest opinion and was so personable. Thank you again for all your help.

July 28, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The person who helped us purchase our…

The person who helped us purchase our new sofa set and furniture set was very helpful, knowledgeable and clear. This was an easy and exciting experience.

July 29, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff and took the…

Very friendly staff and took the trouble to explain how everything looks very happy thank you

July 29, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for sharing your kind review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

We were welcomed by the lovely Faiza

We were welcomed by the lovely Faiza, who was patient with us choosing. After we purchased the sofa, we were offered a coffee. Thank you for your service Faiza.

July 20, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello Daisy,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Kerry our sales lady was extremely…

Kerry our sales lady was extremely friendly, polite, knowledgeable and understanding of our requirements, she took the time to make sure we chose the right furniture in the right materials taking into account our dog.

July 26, 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kerry.

Kind Regards,

Jordan
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look