Adam was extremely helpful when it came down to us making the final decision on what we wanted. Great service. He was very knowledgeable and explained everything to us clearly. Thank you for the coffe... See more
Location
Switch locationCharles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB
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We had excellent service from our visit on Saturday. I wish I could remember the ladies name! Lovely customer service She helped us with all of our questions when deciding between sofas and mattres... See more
On first entering the store you were allowed to have a browse without being jumped on immediately. Josh asked us if we were okay and if we would like a drink. He is a natural not pushy salesman, h... See more
Company replied
We visited 4 different showrooms today on the complex and Josh your sales advisor was by far the most pleasant assistant. Helpful but not pushy. We very much appreciated not being harassed.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Contact info
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
- 0333 999 9788
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Adam was extremely helpful when it came…
Adam was extremely helpful when it came down to us making the final decision on what we wanted. Great service. He was very knowledgeable and explained everything to us clearly. Thank you for the coffees and the Amazing Hot Chocolates for our girls. We are really looking forward to getting our new sofas, in approx 7 days!!
No pressure sale with great customer service
We had excellent service from our visit on Saturday. I wish I could remember the ladies name! Lovely customer service
She helped us with all of our questions when deciding between sofas and mattresses with no pressure. She listened to our quirks and what we really want and was able to guide us in what would suit our needs best. Great experience and bought both with DFS with our needs met and without needing to look elsewhere!
The member of staff Fisa who served us…
The member of staff Fisa who served us was sooo helpful. Very welcoming and not pushy at all Very knowledgeable and went out of her way to make sure giving us the correct info.
Great new suite ordered
Joshua was helpful informative and honest when we were ordering our suite. He explained all the options and choices we had. We felt valued and that we had made a good choice.
May use AI-assist with repliesRead more
We visited 4 different showrooms today…
We visited 4 different showrooms today on the complex and Josh your sales advisor was by far the most pleasant assistant. Helpful but not pushy. We very much appreciated not being harassed.

Reply from DFS Furniture - Southampton
A company who arranges delivery after…
A company who arranges delivery after being chased to do so and after the agreed timeframe..then on the delivery date does not turn up because of a so called glitch on the system. Shocking they do not even let you speak to the branch of order...72 hours wait.

Reply from DFS Furniture - Southampton
Valena was amazing
Valena was amazing! Answered all our questions, and remembered us the next day when we went back to make our purchase

Reply from DFS Furniture - Southampton
Faiza was lovely
Faiza was lovely - not at all pushy and understood our requirements. Also it was quite near closing time but the staff were happy to help us with our order.

Reply from DFS Furniture - Southampton
Great service
We had a great experience today in DFS. Kerry was extremely helpful and enthusiastic. A valuable salesperson.

Reply from DFS Furniture - Southampton
Harry was very polite remembered us…
Harry was very polite remembered us from last week
Answered all our questions

Reply from DFS Furniture - Southampton
Harry was great and we are very happy…
Harry was great and we are very happy with our purchase and service and how quick it was. Thanks

Reply from DFS Furniture - Southampton
Simple straight Forward Experience …
Simple straight Forward Experience Darren the sales Person who dealt with us was so Helpful and Patient he is a Credit too the Store
Will Defiently Reccommend

Reply from DFS Furniture - Southampton
Helpful staff
Clean, fresh store, nicely laid out. No pushy sales but staff available and willing to help

Reply from DFS Furniture - Southampton
10/10
Adam was amazing, so knowledgeable and helpful. He explained every single detail to us so well not only about the product itself but all of our options with cover and payments. He gave us his honest opinion and was so personable. Thank you again for all your help.

Reply from DFS Furniture - Southampton
The person who helped us purchase our…
The person who helped us purchase our new sofa set and furniture set was very helpful, knowledgeable and clear. This was an easy and exciting experience.

Reply from DFS Furniture - Southampton
Very friendly staff and took the…
Very friendly staff and took the trouble to explain how everything looks very happy thank you

Reply from DFS Furniture - Southampton
Very helpful full staff very knowledgeable
Very helpful full staff showed us lots colours

Reply from DFS Furniture - Southampton
We were welcomed by the lovely Faiza
We were welcomed by the lovely Faiza, who was patient with us choosing. After we purchased the sofa, we were offered a coffee. Thank you for your service Faiza.

Reply from DFS Furniture - Southampton
Kerry our sales lady was extremely…
Kerry our sales lady was extremely friendly, polite, knowledgeable and understanding of our requirements, she took the time to make sure we chose the right furniture in the right materials taking into account our dog.

Reply from DFS Furniture - Southampton
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