DFS Furniture - Stockton Reviews 

8,631
TrustScore 5 out of 5

4.9

4 Middlesbrough Road, Park Avenue, TS177BT Thornaby, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout... See more

Company replied

Rated 5 out of 5 stars

Quick, easy process without any hard selling which makes it much more appreciated. The sales rep was lovely, friendly and communicated clearly all information and also repeated everything to check my... See more

Company replied

Rated 5 out of 5 stars

Liam was an outstanding salesman. No pressure just very friendly very informative and relax approached. He is a total asset to your company. I would recommend anyone to go there and deal with him in p... See more

Rated 5 out of 5 stars

Excellent customer service from a very experienced staff member who, after discussing our needs. showed us various suites which would fulfill these needs. We came away very satisfied with the outcome... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom

  • 0333 999 9845

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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4.9

All reviews

(8,631)

92,844 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from a very experienced staff member who, after discussing our needs. showed us various suites which would fulfill these needs. We came away very satisfied with the outcome that our choice would greatly help my disabled wife, in terms of her comfort and sitting position. A very good experience.

August 1, 2026
Rated 5 out of 5 stars

Liam was an outstanding salesman

Liam was an outstanding salesman. No pressure just very friendly very informative and relax approached. He is a total asset to your company. I would recommend anyone to go there and deal with him in person if needing a sofa .bed or any form of furniture. Thank you very much for a great experience in your Yeeside retail branch.

August 1, 2026
Rated 5 out of 5 stars

Great friendly staff at Teesside DFS

Great friendly staff at Teesside DFS, very helpful but gave us the space and time to look at the sofas and make decisions without feeling pressured. Took the time to answer any questions we had and were very informative. Thanks

August 1, 2026
Rated 5 out of 5 stars

Fab service from Debbie

Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout the process whilst making our decision. We are very much looking forward to our new sofas arriving.

August 1, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Uncomplicated Purchase

Quick, easy process without any hard selling which makes it much more appreciated. The sales rep was lovely, friendly and communicated clearly all information and also repeated everything to check my elderly father had heard and understood. Checked in regularly if we had any questions too.

August 1, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer service

Customer service, a big thank youse for all the help.

July 31, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

Thank you for your kind feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from Liam

Excellent service from Liam

July 31, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Toni was great

Toni was great, informative & helpful,

July 31, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

Thank you for your great review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We were able to have a good look at all…

We were able to have a good look at all the sofas without anybody following us round. Very helpful knowledge about the sofa we choose. Also friendly.

July 30, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

Thank you for sharing your positive feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sales staff weren't pushy

Sales staff weren't pushy. All very friendly and helpful. Thank you

July 31, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

Thank you for your kind feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lovely man Liam who was very helpful…

Lovely man Liam who was very helpful without being too pushy and very informative on all aspects of the product and sale.
It made for a refreshing change to be able to peruse and choose without any hassle .

July 28, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

New sofa

From the moment we walked in the door of the Stockton-on-Tees branch we got approached by one of the sales staff called Dale absolutely brilliant from start to finish no hassle what so ever showed us were things were then left us to go look for our self then when we were ready we went to see him to sort everything out for us so professional

July 30, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Warren was brilliant!!

The service myself and my family received was first class!! Warren who dealt with us was just brilliant and I wish more people were like him 😁 thank you for all your help.

July 29, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Outstanding service

Visited Teesside Park store and had excellent service. After much deliberation we left feeling very satisfied that we had purchased the correct sofa never once feeling under pressure to make a decision. Fantastic service from a wonderful team. Thanks very much

July 28, 2026
DFS Furniture - Stockton logo

Reply from DFS Furniture - Stockton

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

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