Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout... See more
Company replied
Quick, easy process without any hard selling which makes it much more appreciated. The sales rep was lovely, friendly and communicated clearly all information and also repeated everything to check my... See more
Company replied
Liam was an outstanding salesman. No pressure just very friendly very informative and relax approached. He is a total asset to your company. I would recommend anyone to go there and deal with him in p... See more
BIG MASSIVE Thank you tony, very Professional & outstanding customer service made Buying our corner couch Easy and stress free. Good luck on you're dfs adventure. Extra thank you Dan For helping us p... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Liam was an outstanding salesman. No pressure just very friendly very informative and relax approached. He is a total asset to your company. I would recommend anyone to go there and deal with him in person if needing a sofa .bed or any form of furniture. Thank you very much for a great experience in your Yeeside retail branch.
Great friendly staff at Teesside DFS, very helpful but gave us the space and time to look at the sofas and make decisions without feeling pressured. Took the time to answer any questions we had and were very informative. Thanks
Dale was very helpful and found what I wanted, with no pressure
Dale was a friendly and knowledgeable sales and made us feel at ease
Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout the process whilst making our decision. We are very much looking forward to our new sofas arriving.

Reply from DFS Furniture - Stockton
Quick, easy process without any hard selling which makes it much more appreciated. The sales rep was lovely, friendly and communicated clearly all information and also repeated everything to check my elderly father had heard and understood. Checked in regularly if we had any questions too.

Reply from DFS Furniture - Stockton

Reply from DFS Furniture - Stockton

Reply from DFS Furniture - Stockton

Reply from DFS Furniture - Stockton
We were able to have a good look at all the sofas without anybody following us round. Very helpful knowledge about the sofa we choose. Also friendly.

Reply from DFS Furniture - Stockton
Sales staff weren't pushy. All very friendly and helpful. Thank you

Reply from DFS Furniture - Stockton
Lovely man Liam who was very helpful without being too pushy and very informative on all aspects of the product and sale.
It made for a refreshing change to be able to peruse and choose without any hassle .

Reply from DFS Furniture - Stockton
Very welcoming and so helpful talked me through everything and very friendly

Reply from DFS Furniture - Stockton

Reply from DFS Furniture - Stockton
From the moment we walked in the door of the Stockton-on-Tees branch we got approached by one of the sales staff called Dale absolutely brilliant from start to finish no hassle what so ever showed us were things were then left us to go look for our self then when we were ready we went to see him to sort everything out for us so professional

Reply from DFS Furniture - Stockton
The service myself and my family received was first class!! Warren who dealt with us was just brilliant and I wish more people were like him 😁 thank you for all your help.

Reply from DFS Furniture - Stockton
Visited Teesside Park store and had excellent service. After much deliberation we left feeling very satisfied that we had purchased the correct sofa never once feeling under pressure to make a decision. Fantastic service from a wonderful team. Thanks very much

Reply from DFS Furniture - Stockton
Awful company if there is something wrong with your sofa
Ours is less than six months old and one of the cushions is faulty and delves in . Had the repair team our saying there nothing wrong with it . Changed them around and made it look nice so he could take a picture then told me there nothing he can do . Wouldn’t even sit on it after he made it look nice for the picture .
A very rude person

Reply from DFS Furniture - Stockton
Staff, services and custormer services was awseome, i loved every aspect of it.
The company is doing exceptionally well in every ramification and will definitely love to come in again if the need arise.

Reply from DFS Furniture - Stockton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.