Fabulous light, bright, incredibly clean store. Our salesman was charming, seemed genuinely enthusiastic to serve us and was very knowledgeable. He was happy to follow us around tge store looking at l... See more
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Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout... See more
Company replied
Quick, easy process without any hard selling which makes it much more appreciated. The sales rep was lovely, friendly and communicated clearly all information and also repeated everything to check my... See more
Company replied
Liam was an outstanding salesman. No pressure just very friendly very informative and relax approached. He is a total asset to your company. I would recommend anyone to go there and deal with him in p... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lucy was very helpful and efficient…
Lucy was very helpful and efficient with everything went through everything very clearly and helped me choose the perfect sofa
Thank you
August 2, 2026
Liam was an absolute star he did not…
Liam was an absolute star he did not pressure us , he was very knowledgeable and made our experience a total pleasure.
August 2, 2026
We would highly recommend this store
We would highly recommend this store! Amazing service from Dale! Answered all our questions, very helpful and knowledgeable. We will be returning! Thank you so much!
August 2, 2026
Perfect shopping experience
Fabulous light, bright, incredibly clean store. Our salesman was charming, seemed genuinely enthusiastic to serve us and was very knowledgeable. He was happy to follow us around tge store looking at lots of different things and we never felt rushed. A really great experience
August 2, 2026
Dale was so nice and patient with us
Dale was so nice and patient with us. He made me feel well looked after
August 2, 2026
Full suite ordered in 10 minutes
Dale was really helpful in helping us decide between the orka and the Freya.
Organised finance within 10 minutes and made the experience quick and easy!
August 2, 2026
Amazing service from Warren and the…
Amazing service from Warren and the store manager! Helped us through every step and both were so kind to us! Service was great cannot fault our experience! Thank you so much
August 2, 2026
Excellent customer service
Excellent customer service from a very experienced staff member who, after discussing our needs. showed us various suites which would fulfill these needs. We came away very satisfied with the outcome that our choice would greatly help my disabled wife, in terms of her comfort and sitting position. A very good experience.
August 1, 2026
Staff informative and helpful.
July 31, 2026
Liam was an outstanding salesman
Liam was an outstanding salesman. No pressure just very friendly very informative and relax approached. He is a total asset to your company. I would recommend anyone to go there and deal with him in person if needing a sofa .bed or any form of furniture. Thank you very much for a great experience in your Yeeside retail branch.
August 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great friendly staff at Teesside DFS
Great friendly staff at Teesside DFS, very helpful but gave us the space and time to look at the sofas and make decisions without feeling pressured. Took the time to answer any questions we had and were very informative. Thanks
August 1, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dale was very helpful and found what I…
Dale was very helpful and found what I wanted, with no pressure
August 1, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Dale was a friendly and knowledgeable…
Dale was a friendly and knowledgeable sales and made us feel at ease
August 1, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fab service from Debbie
Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout the process whilst making our decision. We are very much looking forward to our new sofas arriving.
August 1, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Uncomplicated Purchase
Quick, easy process without any hard selling which makes it much more appreciated. The sales rep was lovely, friendly and communicated clearly all information and also repeated everything to check my elderly father had heard and understood. Checked in regularly if we had any questions too.
August 1, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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