We pretty much knew what we wanted, Claire was very personable and polite when she approached to ask if we needed any assistance. Once we pointed out which sofa we would like to order she very clearly... See more
Company replied
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Fabulous customer service from Debbie, she was so helpful and knew the products really well including what would suit my needs. She took me around the store allowing me to try various options at ease... See more
Company replied
Excellent service , we received a warm welcome when we arrived and were dealt with as it should be, friendly, professional, no pressure and a very knowledgeable salesman The sales process was easy a... See more
We have never used DFS before so this was a first. The Stockton store was our closest and on arrival, we were impressed with the choice and styles on show. We found a sofa we liked but it was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9K reviews
Asks customers to review
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Polite cheerful sales assistant (…
Polite cheerful sales assistant ( Brandon) who was very informative and helpful
September 1, 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The gentleman that dealt with us was…
The gentleman that dealt with us was very patient and knowledgable. Went through lots of options, was able to answer all our questions.
September 1, 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
First Rate Customer Service
A great experience looking for a new sofa and chair.
No pressure from the staff as you walked in, allowing you time and space to look on your own.
When needed we were assisted by a lovely staff member called Debbie, who was extremely helpful and polite and guided us through the options available to us. She made our experience very positive and we would highly recommend Debbie and the rest of the staff at DFS Stockton for their customer service and care.
August 31, 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Debbie.
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service
The service from Wayne was very professional. All questions answered and a fantastic customer service.
August 31, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I made my purchase today 31st August…
I made my purchase today 31st August 2026, I was greeted by Lucy who was very polite and helpful and made me a very nice cup of tea. All questions were explained well and it was my pleasure to have had Lucy to deal with my purchase. Well done Lucy. 👏
August 31, 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your lovely feedback, we’re glad to hear Lucy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Warren was so helpful and made our…
Warren was so helpful and made our shopping experience enjoyable. He gave us time to consider our options and was full of knowledge about the products which we found invaluable.
Thank you for a great shopping experience!
August 31, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Warren.
Kind Regards,
Jordan
DFS Customer Support
Great Staff, great environment
All the staff were great to begin with from walking into the store but one in particular was an absolute godsend! Lucy was extremely patient with me not being able to decide on a sofa. She was great throughout the whole process and I left with the perfect sofa for me!
Thank you so much!
August 31, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Debbie was really helpful
Debbie was really helpful and helped me decide which couches were best for me.
August 31, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Liam was such a great help today
Liam was such a great help today, guiding us through our choices and giving us time and space when needed! Liam also helped entertain our 2 young daughters which was much appreciated!
August 31, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Amazing as always
August 24, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Thanks Atik!
(Hope I'm spelling this right) but Atik really stood out to us he wasnt at all pushy, just the perfect amount of helpful, which is rare in a furniture store! He was great with our toddler and was so friendly, made the whole thing really easy and enjoyable - cant wait for our new sofa!
August 30, 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly group of staff
Friendly group of staff, not pushy, made it really easy to shop.
August 31, 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good
Good, helpful sales team (Warren) took time to guide us around and let us choose without pressure, explaining all details and sales process.
August 30, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Warren.
Kind Regards,
Jordan
DFS Customer Support
Great shop & staff
Dale our salesman was very helpful, polite , easy to talk too , we felt at ease and there was no pessured sales .
August 30, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
August 30, 2026
Reply from DFS Furniture - Stockton
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
No pushy sales person
No pushy sales person
Was shown lots of options.
Explained everything in detail, from the finance to the care products
Offered refreshments when dealing with the paperwork
Overall great customer service from Annabelle
August 30, 2026
Reply from DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
It was so easy the salesman Dale was…
It was so easy the salesman Dale was first class to deal with
August 30, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Made to feel welcome and dealt with…
Made to feel welcome and dealt with swiftly. Very friendly and helpful.
August 30, 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very professional and attentive.
August 30, 2026
Reply from DFS Furniture - Stockton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The salesman was helpful and gave me…
The salesman was helpful and gave me advice. He liked the colour I chose , nice to hav another person's opinion.
August 30, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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