Highly recommend DFS Swindon , Nick and Adam were extremely knowledgeable about the sofas and spent time researching the sizing we needed. There was no hard sale, relaxed atmosphere and we left to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great Experience. Staff were lovely and welcoming. Had one of them, Jason, show us some sofas and helped us find the perfect one for us, really helpful and was quite knowledgeable. If we ever need an... See more
Upon arrival to the store myself and my daughter were greeted by a lovely lady whom smiled and said hello, and then allowed myself to use the bathroom. My daughter and I had a look around and the s... See more
Company replied
Pina was really helpful: she gave me all the information I needed to make an informed decision. She explained things about the sofa fabric that I didn’t know about and needed to know and she patiently... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
- 0333 999 9765
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HaHappy Customerving bought furniture from DFS…
Having bought furniture from DFS before. I went to have another look at what was available now. I was surprised and delighted to have found my new sofas there. I must say Jamie who dealt with my enquiry was very curteous.well Manered and was vertknowledgeable about the sofas I choose. Thank you to hims as he made the experience easier and enjoyable. Thank you......
July 5, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Great store, great staff
We were greeted and helped by the lovely Jason, who was able to hold off on his secrete passion of Trains and Vacuums, to assist with our questions on purchasing a new Sofa and Chair. Great store, we've been a couple of times to look around, staff are always friendly and checking if we need anything or if we had specific questions about the furniture.
July 11, 2026
Unprompted review
Reply from DFS Furniture - Swindon
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Brilliant customer service.
Brilliant customer service.
Pina was so helpful.
Very clear and informative.
Thank you
July 11, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful staff member
Very helpful staff member, gave us plenty of time to decide and helped answer any questions we had, nothing too much trouble
July 10, 2026
Reply from DFS Furniture - Swindon
Hello Sharon,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We were welcomed into the store by pina…
We were welcomed into the store by pina
And given a general over view then left on our own to browse. No pressure just given the time we wanted to look around. When we’re ready to buy pina was there. On hand to advise and answer all of our questions. Very knowledgeable of the product and really helped guide us in the right direction. Pina gave us every option and again no pressure. I would definitely recommend DFS Swindon. Thank you. 10/10
July 9, 2026
Reply from DFS Furniture - Swindon
Hello Steve,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
We went to the Swindon store
We went to the Swindon store. No pressure from sales people . They were there to help and advise but you can look around at your leisure. Once we had decided sales team were very good and helpful. I would recommend the Swindon store
July 10, 2026
Reply from DFS Furniture - Swindon
Hello Dave,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff left us to look round with…
The staff left us to look round with out bothering us but if we needed to ask about anything they were straight there. Also very good with all the information we needed.
July 10, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Good customer service and helped staff
Good customer service and helped staff. Nice variety.
July 9, 2026
Reply from DFS Furniture - Swindon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We went today to buy a suite
We went today to buy a suite, we were greeted by a member of staff who said simply to look around and if we want any help just say. This was very refreshing, no hard sales he was funny polite and knowledgeable and guess what sold us a suite with extras so did a very good job. We always go to DFS and have never been disappointed so thank you
July 9, 2026
Reply from DFS Furniture - Swindon
Hello Gillbert,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
What amazing stuff DFS Swindon have
What amazing stuff DFS Swindon have. I was welcome at the door with a smile. I wondered around for 20 minutes before I found the sofa i wanted. Great service and everything was explained with details easy to follow. Would recommend.
July 9, 2026
Reply from DFS Furniture - Swindon
Hello Kieran,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience
I explored all options of sofas.
Eventually picked one perfect for the room.
Sales team very helpful, Jason was the guy helping me.
July 8, 2026
Reply from DFS Furniture - Swindon
Hello Alice,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you for your feedback.
Kind regards
Holly M
DFS Customer Support
It was very easy just to go in and have…
It was very easy just to go in and have a lovely guy give me all the information I needed about the chair that I was interested in. Very successful visit. I get my chair next week. Very quick.
July 7, 2026
Reply from DFS Furniture - Swindon
Hello Joan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great information given by Jason very…
Great information given by Jason very helpful answered all our questions
July 7, 2026
Reply from DFS Furniture - Swindon
Hello Alfred,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer experience
Great customer experience, no hard sale, very informative, good product knowledge
July 7, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Review of DFS Swindon
Friendly staff, easy and good knowledge of what was happening with good advice when needed. Can’t recommend enough
June 29, 2026
Reply from DFS Furniture - Swindon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swindon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.