I've forgotten the staff members name, but he was very helpful when called upon. Didn't float or bother us while we browsed and gave lots of information when we were ready to go ahead with a purchase.... See more
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We firstly went into DFS on 25th. Lawrence greeted us and allowed us to browse at leisure. He pointed out which sofas were available in the required colour and gave us prices and delivery details.... See more
Company replied
We were offered help on entering the store in Taunton by Alan, but we’re just Browsing. However, when we asked for some assistance later on, Alan was politely, helpful and very knowledgeable regarding... See more
Company replied
Lovely warm reception from Kyle when entering the store. We were then left to browse the stock in our own time. Once we'd decided to go ahead with the purchase, Kyle was on hand to answer our question... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Toneway, TA1 2BB, Taunton, United Kingdom
- 0333 999 9802
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great experience - DFS Taunton
I've forgotten the staff members name, but he was very helpful when called upon. Didn't float or bother us while we browsed and gave lots of information when we were ready to go ahead with a purchase. Went for a very specific style of sofa and was very pleased with the options.
July 30, 2026
Perfect support from Sean
We knew exactly what sofa we wanted but Sean made sure we got the best deal to suit us. Couldn’t have been made easy!
Perfect service and support from Sean.
July 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Alan and Alice went out of there way to…
Alan and Alice went out of there way to support me in making the correct purchase.
July 28, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Lawrence was very helpful in getting us…
Lawrence was very helpful in getting us the appropriate information we needed in order to get us the sofa we wanted and telling us all we needed to know
July 29, 2026
Reply from DFS Furniture - Taunton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Alan was extremely helpful and made our…
Alan was extremely helpful and made our visit relaxed with no pressure …everything explained clearly …couldn’t do enough to help…
July 28, 2026
Reply from DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The salesman was polite
The salesman was polite, un-pressuring and very helpful when assistance was needed.
\i would even say it was a surprisingly enjoyable afternoon in the Taunton branch
July 28, 2026
Reply from DFS Furniture - Taunton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
We firstly went into DFS on 25th
We firstly went into DFS on 25th. Lawrence greeted us and allowed us to browse at leisure. He pointed out which sofas were available in the required colour and gave us prices and delivery details.
We returned on 26th and again we were greeted by Lawrence and ordered two sofas. Throughout our transaction Lawrence was extremely helpful, polite and patient.
July 26, 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lawrence met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Such knowledgeable and helpful staff. Asked a lot of questions to ensure the right products were offered and received.
July 26, 2026
Reply from DFS Furniture - Taunton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Visited Taunton branch of DFS today…
Visited Taunton branch of DFS today looking for a sofa and with the useful help and knowledge of the sale assistance Kyle we left with the perfect sofa for us
July 26, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Easy choice
We had a very pleasant experience with help provided whenever needed, and all our questions answered which enabled us to come to a decision very quickly ./
July 25, 2026
Reply from DFS Furniture - Taunton
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Taunton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Given plenty of time to browse the shop…
Given plenty of time to browse the shop before being approach by staff, which I personally prefer.
The whole process of buying from the store was timely and seamless.
July 25, 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Top marks for this staff member
Dave who was excellent in the way he dealt with my husband and myself. He went through everything step by step. There was no pushing us for a quick sale. We asked him questions and, there were a lot, but he took time with us to make sure we were happy with his responses. Yes Dave is a very knowledgeable member of your staff and definitely an asset to your company.
July 24, 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Dave met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
We were offered help on entering the…
We were offered help on entering the store in Taunton by Alan, but we’re just Browsing. However, when we asked for some assistance later on, Alan was politely, helpful and very knowledgeable regarding our questions, even offering up suggestions for a Battery power pack so you don’t have electric cables running across the floor. Great helpful service with no ‘Sales pressure’ 👍🏻😃
July 24, 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Kyle was great,knowledge professional…
Kyle was great,knowledge professional and kind. It was a really positive experience. Thank you.
July 22, 2026
Reply from DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service from Lawrence…
Excellent service from Lawrence couldn’t ask for a better sales guy
July 22, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service
Excellent customer service, nothing was too much trouble. Salesman was informative, honest and was focused on us as customers.
July 20, 2026
Reply from DFS Furniture - Taunton
Hello Charley,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Helpful
Helpful, informative, really useful to be able to borrow swatches for a small refundable deposit.
July 19, 2026
Reply from DFS Furniture - Taunton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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