DFS Furniture - Warrington Reviews 

4,312
TrustScore 5 out of 5

4.9

Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB


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Rated 5 out of 5 stars

We had a really good experience in the Warrington store today. We spoke to Mike, who helped us pick our sofa. He was really helpful and knowledgeable when we asked questions about our new sofa. He eve... See more

Company replied

Rated 5 out of 5 stars

We had Cathy show us around and she was a massive help! She shown us the difference sofas which matched our dimensions and shown us the different ways in which the sofa could possibly come which event... See more

Company replied

Rated 5 out of 5 stars

Lots of choice, no pressure. Helpful staff, given the space to try out without being followed. Sales staff knowledgeable and helpful. Some upsell of products if you require it with information on what... See more

Company replied

Rated 5 out of 5 stars

Mike was really helpful and informative without being a pushy salesman. He let us browse at our own leisure and put us at ease.

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom

  • 0333 999 9778

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,312)

96,792 reviews in the last 12 months

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Rated 5 out of 5 stars

Mike was really helpful and informative…

Mike was really helpful and informative without being a pushy salesman. He let us browse at our own leisure and put us at ease.

July 5, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Afternoon,

We are really happy that Mike met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Supportive staff

Supportive staff

July 5, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good experience.

We had a really good experience in the Warrington store today. We spoke to Mike, who helped us pick our sofa. He was really helpful and knowledgeable when we asked questions about our new sofa. He even managed to help us save some money, which we were happy about. He's a really friendly chap and we didn't feel pressured at all, and we would be more than happy to come back in the future if we ever needed another sofa. Also the Latte he made us was very nice, so thanks Mike 👍🏻

July 5, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from the start

When we entered the store we did see Mike helping another customer and we had a look around first then as we were approaching Mike again he immediately greeted us and we then had the privilege of him dealing with our purchase and he was excellent explaining everything like material protection, warranty, maintenance and with the measurements we had he made sure it would fit perfectly, he was really good with knowledge on the product and professional every step of the way, we can't wait until it arrives, well done Mike can't fault you at all with dealing with our purchase, don't change a thing with the the way you are it's spot on, excellent

July 5, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Cathy was very nice

Cathy was very nice, helpful and gave us all delicious drinks (hot chocolate, americano)

July 5, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Corner sofa..

Everything was explained, the delivery and prices etc, couldn’t have been better.

June 28, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your 5 star review with us.

Holly M
DFS Customer Support

Rated 5 out of 5 stars

I was greeted by a lovely charming lady…

I was greeted by a lovely charming lady named Sue. Sue was very helpful and very knowledgeable about the sofa I was after. Sue made my purchase easy and more enjoyable than ordering online. Thanks so much Sue

July 4, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Thanks Cathy

Thanks Cathy
Amazing customer service

July 4, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience staff so super…

Great experience staff so super friendly and professional did feel pressured .

June 21, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We had Cathy show us around and she was…

We had Cathy show us around and she was a massive help! She shown us the difference sofas which matched our dimensions and shown us the different ways in which the sofa could possibly come which eventually lead to us buying our first sofa! Thanks Cathy!!

June 30, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Jack,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service by Sam in the…

Great customer service by Sam in the Warrington store. Friendly, professional advice and information expertly provided. We are now looking forward to our new suite.

July 1, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Good experience

Great experience thank you

July 1, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very pleasant and professional service

Very pleasant and professional service. Very useful advice on using the furniture.

June 30, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Went in and staff ask if we needed…

Went in and staff ask if we needed help, we said no we just want to browse. Staff left us alone with no pressure and left us look and try the sofas. When we had decided what we want the staff did not apply any pressure to make a sale. I spent 3k with no hard sell and got a couple of very nice coffees
Would I go back? Hopefully not if the product is as advertised - I should be dead by then😀

June 28, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 4 out of 5 stars

Friendly team

Easy to order and quickly dealt with

June 28, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from Mike

Bought a new sofa today, fantastic service from Mike. Explained everything in detail checked and double checked everything with us.

Biggest thing for me Mike didn’t push the sale, was like talking a to friend. Keep doing what your do!

June 27, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mike.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sam was really friendly and helpful

Sam was really friendly and helpful, quick and easy process, and we can’t wait for our furniture to be delivered.

June 20, 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Kinds Regards,
Vanessa
DFS Customer Support

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