Mike was very friendly and highly knowledgable about the sofas. He didn’t follow us round leaving us to discuss options, but arrived at the perfect opportunity to see if we had any questions. He went... See more
Company replied
Location
Switch locationMersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB
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See what reviewers are saying
We visited DFS store in Warrington to shop for new sofas. We were greeted nicely and was advised where the recliners were situated. We were left to browse at our leisure. Dan was on hand to answer ou... See more
Company replied
Great experience Staff welcomed you & then you could really look around Great looking store Order three seater sofa, cuddle chair, cushions & a chair. Georgia was a superb person, helpful & made... See more
Company replied
Cathy was very helpful she left us alone to browse and once we were ready to order she was very helpful explaining everything about our choice giving us great advice without any pressure, thank you Ca... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom
- 0333 999 9778
4.9
Excellent
4K reviews
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I am over the moon with my experience…
I am over the moon with my experience with DFS. I went into the shop with an idea of what I wanted after looking on the website but I realised when I was shown a sofa bed that it was not suitable for my needs. Dan, the salesman listened to what I wanted and showed me the perfect sofa bed and matching sofa. He was brilliant throughout and I was not pressured, just well informed. I am really happy with my choice. I can't thank him enough for such a pleasant experience.
August 16, 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We could walk round take everything in…
We could walk round take everything in and decide what we wanted, and no one is pushing sales , and the everyone who works there today were very helpful and friendly
August 15, 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
The staff made us feel very welcome…
The staff made us feel very welcome with good customer service
August 14, 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Fantastic service from visiting the…
Fantastic service from visiting the shop and communication. New sofa arrives soon
August 8, 2026
Reply from DFS Furniture - Warrington
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Michael in the Warrington store was…
Michael in the Warrington store was helpful, identifying the ranges that might suit my needs.
Julia on the telephone was very helpful, explaining the various insurance options and delivery timescales. She stayed on the line while I went online to pay the deposit to make sure it went smoothly.
August 14, 2026
Reply from DFS Furniture - Warrington
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello Abigail,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello Mairead,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Everything explained in detail and an…
Everything explained in detail and an easy process
August 11, 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service from Cathy…
Excellent customer service from Cathy at the Warrington showroom
August 11, 2026
Reply from DFS Furniture - Warrington
Hello David,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello Darren,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great and efficient service
August 11, 2026
Reply from DFS Furniture - Warrington
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The guy was lovely and friendly and…
The guy was lovely and friendly and explained everything throughly
August 11, 2026
Reply from DFS Furniture - Warrington
Hello Susan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent Service with no 'Hard Sell'
My wife and I were attended to by Mike at the Warrington store, very knowledgeable chap who didn't pressure us into anything and let us walk around the store before approaching as we'd settled on a sofa for about 10 minutes. No patter, no hard sell, just answered all of our question and clearly explained all of the options available to us. Refreshing, considering you're usually bombarded as soon as you walk through the doors at places like this. Highly recommend and very pleased with our purchase.
August 9, 2026
Reply from DFS Furniture - Warrington
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mike met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The person who sold our sofa was very…
The person who sold our sofa was very accepting of my son who is severely autistic. He put him ar ease and slowed him to chill on thd sofa we were purchasing.
July 26, 2026
Reply from DFS Furniture - Warrington
Hello Julie,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Dealt by Kian very efficiently and…
Dealt by Kian very efficiently and politely.I would have given 5* but the company delivery charge of £129 was far too excessive for a small 2seater sofa!!
August 9, 2026
Reply from DFS Furniture - Warrington
Good Morning,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We hope that you love your furniture when it arrives.
Kind regards,
Jordan
DFS Customer Care
Ish was very knowledgeable about the…
Ish was very knowledgeable about the products and so helpful.
August 1, 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Mike was really helpful and sorted us a…
Mike was really helpful and sorted us a good deal on the ex display couch that we were after. He was friendly, approachable and responsive. A positive transaction all around.
August 8, 2026
Reply from DFS Furniture - Warrington
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent experience
We told the colleague (Sam) what we wanted - configuration, colour etc, and he helped us.
The whole process was very efficient.
August 7, 2026
Reply from DFS Furniture - Warrington
Hello Rachael,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
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