Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited DFS in Thanet to look at sofas. From the moment I walked in I was greeted with a smile. When my decision was made 'The Pierson EXP POWER REC MUSIC collection' I spoke with Roger, who was pr... See more
Company replied
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not telling us the right information
July 5, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your review, please accept our apologies if you have not received the correct information regarding your order. If you are unsure of anything please do call our team on 0333 9999 777.
Kind Regards,
Holly M
DFS Customer Support
Super customer service from Paul at…
Super customer service from Paul at Broadstairs- really knowledgeable and helpful.
July 5, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer experience
The showroom, the quality of the sofa's and the staff (Louisa) were very good. Thanks Louisa for all of your help and advice
July 3, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Lovely staff
Lovely staff, they don’t pounce on you like other stores.
Very helpful and quick service that was appreciated.
July 4, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Pleasant staff
Pleasant staff. Good choice of armchairs. Very quick delivery. Good cup of coffee
July 1, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Recommended
Mandy answered all of our queries with patience. Explained how we can get the most out of our purchase. We are very happy with our experience.
June 30, 2026
Reply from DFS Furniture - Westwood Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Mandy was very professional and…
Mandy was very professional and informative in a very relaxed way.
June 30, 2026
Reply from DFS Furniture - Westwood Cross
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Mandy you was exceptional!
We were thoroughly impressed with the exceptional service we received. Every member of the staff was incredibly polite and attentive throughout our visit. Especially the lovely worker Mandy. Her professionalism truly enhanced our experience. It was a pleasure to be looked after with such care. She went through everything with us in regards to finance and broke everything down since it was the first time we was buying a sofa and made the process effortless. 10 out of 10 for service and knowledge. 100% recommend Westwood cross.
June 30, 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Came into store to look around, was greeted as soon as we was seen by a lovely lady named Mandy. She was exceptional with us as we was buying our first sofa and wanted to make sure we understood everything and the procedure for doing finance. She made it a breeze! Totally would recommend shopping in DFS, what a lovely team and respect the work they do. 10 out of 10 service!.
June 30, 2026
Reply from DFS Furniture - Westwood Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Customer Service was great and products…
Customer Service was great and products are always wonderful. Thankyou
June 29, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Visited Sidcup store very very helpful…
Visited Sidcup store very very helpful then ordered it from Westwood Cross store as at is more local to us. All staff were very helpful
June 28, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience no pushy sales good…
Great experience no pushy sales good customer service would highly recommend
June 28, 2026
Reply from DFS Furniture - Westwood Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good service from sales person
Good service from sales person , Nadia.She was very informative and thorough, made the whole experience a delight.Covered everything we needed to know .
June 25, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Nadia met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Staff and customer service are…
Staff and customer service are brilliant, staff performance was excellent
June 26, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Roger was very helpful.always…
Roger was very helpful.always explaining about different sofas size's colour and materials.no rushing you
Into anything.very professional.glad we went there.
June 26, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.