Just wanted to thank the amazing Mandy who helped me navigate what for me was quite a large purchase. She was extremely helpful, knowledgeable, professional and friendly. Talked me right through eve... See more
Company replied
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We were served by Mandy when purchasing sofas. She was absolutely fantastic from start to finish. She was so efficient, friendly and knowledgeable, and she explained everything clearly without being a... See more
Company replied
Very friendly staff also very knowledgeable. Made very welcome & comfotable in all aspects of the service. We were seen by Nadia last week & another wonderful lady today. Thank you both for your kin... See more
Company replied
we were not harassed by staff, just offered help when required. Louisa made the experience straightforward, as did the other young lady we saw when we came in the day before.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great experience really happy Sales…
Great experience really happy Sales person Paul perfect. Looking forward to receiving our lovely sofa. All straight forward all questions answered highly recommended.
August 24, 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Attentive and knowledgeable staff
Attentive and knowledgeable staff. Great range of products. Purchase process easy
August 25, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Just wanted to thank the amazing Mandy…
Just wanted to thank the amazing Mandy who helped me navigate what for me was quite a large purchase. She was extremely helpful, knowledgeable, professional and friendly. Talked me right through everything so I knew what will happen next and all the way through to caring for my sofa. Her knowledge and questioning of my needs were on point and this helped me to make the correct decision in choosing the right product. Thank you Mandy, you really made our day!!
August 17, 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great experience
Paul was more than helpful and friendly today when deciding on our new long term family sofa. Would 100% recommend DFS to anyone.
August 24, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Informative staff
Informative staff. Mandy was very helpful and explained everything thoroughly.
August 24, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful and friendly
The staff went that extra mile to make sure my family was happy!!
August 24, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sale's lady was very good at answering…
Sale's lady was very good at answering all questions we put to her.
August 24, 2026
Reply from DFS Furniture - Westwood Cross
Hello Derek,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very welcoming
Very friendly, welcoming & polite. Everything concerning my purchase was explained clearly to me.
Very happy & satisfied
August 23, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Best service I have had for a long…
Best service I have had for a long time! He was knowledgable. polite, helpful and I would recommend Roger to anyone! Thank you.
August 16, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We was served by Mandy and she was so…
We was served by Mandy and she was so nice, polite lovely character to speak to and she went through everything with us in purchasing the right furniture.
August 23, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful without being pushy
August 22, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
we were not harassed by staff
we were not harassed by staff, just offered help when required.
Louisa made the experience straightforward, as did the other young lady we saw when we came in the day before.
August 20, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Louisa.
Kind Regards,
Jordan
DFS Customer Support
The young lady was very helpful who…
The young lady was very helpful who looked after us and gave us all the information we needed thank you I think her name was Francesca
August 20, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Francesca.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service and very polite
Great service and very polite. Answered all questions and gave multiple options available.
August 20, 2026
Reply from DFS Furniture - Westwood Cross
Hello Adrian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Super service when choosing and ordering our sofa!
We were served by Mandy when purchasing sofas. She was absolutely fantastic from start to finish. She was so efficient, friendly and knowledgeable, and she explained everything clearly without being at all pushy. She was really friendly, which made the whole experience so easy and enjoyable. The service was quick, informative and professional, and we felt completely comfortable making our decision. I would highly recommend Mandy to anyone visiting DFS — she was brilliant!
August 18, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mandy helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Helpful and friendly with a real…
Helpful and friendly with a real desire to help. He provided a personalised service , seemed interested and made us feel comfortable
August 17, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Met 3 different people at different…
Met 3 different people at different times when looking for a sofa. All 3 were brilliant. Very helpful and polite. Bought 2 sofas and 1 chair. Staff were very knowledgeable.
August 17, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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