Eddie was attentive, friendly, professional and knowledgeable, without being over bearing, over familiar or pushy. He spent time understanding our requirements, going through our options and gave us s... See more
Company replied
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Relaxed, helpful, diligent and friendly whilst remaining professional. A great idea re another salesperson carrying out a thorough check of the order with the customer prior to the order going through... See more
Company replied
Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Company replied
Barnaby was a great guy and explained everything well. A little pushy on the Sofa care package but I suspect that is what Dfs encourage their staff to do. Otherwise great!
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff were helpful experts
Staff were friendly, approachable and knowledgable without being pushy. Perfect.
August 16, 2026
Reply from DFS Furniture - York
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Andi DFS
I was looked after by Andi he answered any questions I had and looked after me well
August 14, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Barney was absolutely amazing couldn’t…
Barney was absolutely amazing couldn’t be happier with the customer service and how smooth the process was of ordering our sofa. Thank you so much for all the help.
Would definitely recommend the company to friends and family outstanding customer service.
August 12, 2026
Reply from DFS Furniture - York
Hello Emily,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful and informative
Very helpful and informative.
Felt very relaxed in the store not pushed or hassled, allowed to take our time making up our minds.
August 12, 2026
Reply from DFS Furniture - York
Hello Mrs Walker,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Well received
The lady could not be more helpful without being obtrusive
Explanations were easy to understand and information provided succinctly received
August 12, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff , no pressure sales. Answered all our questions and explained everything about our purchase
August 11, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We met a very enthusiastic young member…
We met a very enthusiastic young member of the team who was extremely patient as my partner was doing the usual picking through it with a fine tooth comb, eventually we finally got there a purchased the item for our house
August 10, 2026
Reply from DFS Furniture - York
Hello Mr Redmond,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Barney was amazing
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and knowledgeable!
August 9, 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales assistant was so welcoming…
The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him.
He made us feel relaxed and at ease throughout our visit to pick and order our sofas. I would not hesitate to come back to see him again. I would recommend him to my family and friends. Thank you so much Barney.
August 9, 2026
Reply from DFS Furniture - York
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Barney really took the time to explain…
Barney really took the time to explain the different options available to us (we had quite a specific preference). He was patient, helpful and knowledgeable.
August 8, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Great staff it was Andy that served me…
Great staff it was Andy that served me very helpful as was the manager Andie too
August 7, 2026
Reply from DFS Furniture - York
Hello Rebecca,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Steph was amazing
Steph was amazing, didn’t rush us to make our choice for our first sofa for our first home and helped us choose the best for us.
August 8, 2026
Reply from DFS Furniture - York
Hello Tamar,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Staff were great
Staff were great and even gave us a discount on delivery for purchasing in store. Overall it was worth visiting to make our minds up on colour and material.
August 8, 2026
Reply from DFS Furniture - York
Hello Marc,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Dan your salesperson was superb
Dan your salesperson was superb - clear and thorough in dealing with us. We now look forward to the sofa!
Mark
August 5, 2026
Reply from DFS Furniture - York
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service by…
Fantastic customer service by knowledgeable staff and salesperson
August 5, 2026
Reply from DFS Furniture - York
Hello Tim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very impressed
Very easy process picking a sofa at DFS. the prices are excellent and great customer care thank you
August 4, 2026
Reply from DFS Furniture - York
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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