Eddie was absolutely amazing and so patient whilst I was choosing my sofa! He was by far the politest and most helpful member of staff out of all the sofa shops I visited on Monday. I never felt press... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chose a sofa that we both liked, that looked good and was very comfortable. We were given space and time to sit and relax without feeling pressured into buying. Emilie had greeted us when we walked in... See more
Company replied
Eddie was attentive, friendly, professional and knowledgeable, without being over bearing, over familiar or pushy. He spent time understanding our requirements, going through our options and gave us s... See more
Company replied
Relaxed, helpful, diligent and friendly whilst remaining professional. A great idea re another salesperson carrying out a thorough check of the order with the customer prior to the order going through... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our experience was great see quickly…
Our experience was great see quickly told everything we needed to know and answered any questions we had,
June 12, 2026
Reply from DFS Furniture - York
Hello Craig,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent advisor
June 10, 2026
Reply from DFS Furniture - York
Hello Mrs Weir,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
I was looking for a recliner chair
I was looking for a recliner chair , the lady who was serving me , showed me so many to look and try out .
I was impressed with her knowledge,and most of all she listened to my needs and pointed me in the right direction , no pushy sales ,just nice and relaxed , I’m very impressed with everything and would definitely go back there again .
And my chair is coming a lot earlier than anticipated which is an added bonus .
June 9, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
A long search but DFS wins.
Multiple furniture stores and several weeks of searching led to DFS taking Pole position. Choosing a 'small' recliner was the brief and the LayZboy Lakewood emerged as favourite. Staff were were patient and informative. Options well explained... across 3 visits. Unfortunately colour swatches were not available for home viewing but we were facilitated a look in daylight! Gge website failed to help and a phonecall and 3 weeks later, a couple of swatches arrived and we were ready to order.
We found small medium and large recliners, some with risers, but found the Lakewood a good compromise seat size. Ordering was very well supported, in-store staff very polite, respectful and engaged in our needs; not just 'the sales. Discovering manufacture is now in China was a shock! Shipping plus Chinese factory less pricey than Europe? Wow. Learning that made the sales doc folder outdated but already, very 'white... come on guys!
Overall very pleased, took more time due to swatches sample wait but genuinely excited for our new sofa in 14 weeks: interest free too! Brilliant.
June 9, 2026
Reply from DFS Furniture - York
Hello John,
Thank you so much for taking your time to write us a review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home.
As per our website many of our sofas are handmade to order in our own factories right here in the United Kingdom and we also do work with a number of trusted suppliers overseas. Many of which we have had partnerships with for upwards of 20 years.
We assure you the furniture will be worth the wait and we hope you love your new sofas once it arrives!
Kind regards,
Lia
DFS Customer Support
1st class service
Great service, informs you what you need to know gives ideas to help staff are so pleasant and make you feel at ease.
June 9, 2026
Reply from DFS Furniture - York
Hello John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great salesman
Great salesman. Not pushy. Very pleasant. Used DFS now 3 times over many years and would definitely use again
May 31, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Brilliant quality bought two couches…
Brilliant quality bought two couches and recently a making pouffe very pleased with the overall experience. Highly recommend 4yrs interest free what more could you ask for .
April 23, 2026
Reply from DFS Furniture - York
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Didn't wait more than a few minutes to…
Didn't wait more than a few minutes to be helped with placing my order the staff member friendly and welcoming he explained everything clearly very smooth from start to finish
June 8, 2026
Reply from DFS Furniture - York
Hello Karen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Emilie.
We spoke to a lady called Emilie and she was absolutely brilliant. We told her what we we looking for and she showed us 3 options. And took us through all the key areas. When we chose one she was very informative about the sofa and took us through how best to look after it.
June 7, 2026
Reply from DFS Furniture - York
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Emilie.
Kind Regards,
Jordan
DFS Customer Support
Staff were attentive but not pushy
June 6, 2026
Reply from DFS Furniture - York
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Nice and polite, very informative
May 30, 2026
Reply from DFS Furniture - York
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Very ℹ️ and a friendly approach no hard…
Very ℹ️ and a friendly approach no hard selling
June 4, 2026
Reply from DFS Furniture - York
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Amazing experience
Amazing experience. The sales associates were so friendly and knowledgable. Very happy to talk options and there was no rush in making a decisions
June 1, 2026
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Andy, York, Clifton Moor
Andy - York, Clifton Moor Store, was smashing. Really helpful, not at all pushy, knew his stuff, listened to what we did & didn’t want and ended up helping us to choose 3 fantastic pieces from the Country Living range.
Very much looking forward to receiving our beautiful sofas and would highly recommend Andy and indeed the store in York.
May 31, 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Salesman Eddie
We found Eddie to be very polite and knowledgeable offering us a full range of options, making the whole experience painless.
May 31, 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Buying a sofa
We were left to browse. We were given help when we asked for it. The staff were informative but not pushy and we were given plenty of time to decide.
May 26, 2026
Reply from DFS Furniture - York
Hello Sheila,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.