DG Solutions 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAMMERS!! BEWARE!! EVERYONE. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! This company has gone into liquidation and have rebranded themselves as EE Glazing. Nothing went right with this c... See more

Rated 1 out of 5 stars

After two years and over £14,000 paid our windows are still not finished I ring today to be told they have gone into administration a woman is still answering the phone telling me I would get a call b... See more

Rated 5 out of 5 stars

Fitters took care and knew what they were doing. Tidied up after themselves. Polite and helpful. Company also rectified damage caused by previous installation, using people who knew what they were... See more

Rated 5 out of 5 stars

Had a cold call from dg solutions whilst cleaning my windows,was a little worried as we had not heard about them as a company.Andy and Neil turned up on the Monday morning as arranged and fitted all 1... See more

Company replied

Company details

  1. Window Installation Service
  2. Conservatory Specialist
  3. Door Supplier
  4. PVC Industry
  5. PVC Windows Supplier
  6. Window Supplier

About DG Solutions

Written by the company

 

Why DG Solutions?

DG Solutions, with over 30 years management experience, is a company that cares. We care about the quality of our products, our workmanship, our installation and, foremost, our customers — sustaining a well-earned reputation by offering the highest levels of service year after year, achieving the prestigious Government Endorsed Standards ‘Trust Mark’ for improved service delivery and workmanship.


We believe in understanding customers’ requirements and tailoring those requirements to a range of bespoke solutions, from uPVC windows, doors, porches, conservatories and fascia, soffits & guttering. We understand that windows and doors are not simply part of the house furniture; they are integral to the well being of your family and home.

With branches throughout the southeast of England and a family-oriented outlook, providing a unique personal service,

DG Solutions consistently achieves the highest accolades from supplier to customer, offering an end-to-end ‘solution’ like no other.

You can rest assured that we’ll turn your ideas into reality and create the perfect vision for you — not just from our unequalled design experience, level of product and surveying quality and installers that are the envy of our peers, but from our passion, integrity and dedication to provide the best.

 

 

Industry leading products

At the forefront of all DG Solutions’ product designs is the need to satisfy today’s demands within three key areas - security, energy efficiency and quality.


Today, more than ever, security plays a major part in the decision making process — DG Solutions provide windows that are ‘Secured By Design’, an official police security initiative, conforming to the highest possible stamp of approval for your family’s safety, while adhering to the highest British Standards Institution (BSI) classifications.

As with all areas of DG Solutions’ research & development, we lead the way in providing eco-friendly thermal efficiency to substantially reduce customers’ energy bills and carbon footprint. With our argon-filled Pilkington Planitherm glass, a superior step-up from the more widely used ‘K Glass’, plus our multi-profiled Rehau frames, DG Solutions offers an unparalleled A+8 grade heat-saving level of over 92.5%. This guarantees our customers maximum energy efficiency and overachievement in all associated ‘green’ areas.

Finally, we only use 100% virgin uPVC in our build. Our style, look and feel will always be a perfect match for our discerning customers’ intended design - from a modern, colourful theme to a conservation project.

 

 

Highest service levels, guarantees and warranties

At DG Solutions, we firmly believe you are only as good as your customer feedback. This is why we always strive to exceed expectations and why our customer service feedback consistently proves that our workmanship the highest of standards.

We insist that our project managers, surveyors and installers are working to our exacting standards, all within our rigid code of practice, avoiding all unnecessary disruption and inconvenience.

Our all inclusive 10 year manufacture’s warranty is fully backed by our industry’s adherence board, the Fenestration

Self-Assessment Scheme (FENSA) with a double insurance-backed policy from the Incorporation of Plastic Window Fabricator and Installers (IPWFI) and HomePro Insurance, for all our customers, meeting all and any financial obligations for the period of warranty.

To clarify, should the need arise, DG Solutions will be at your service for the next 10 years and at the ready with a dedicated post-sales installation team.


Contact info

All reviews

(1,754)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul and Alan were great

Paul and Alan were great! Spoke through the installation, what to expect, were courteous towards my young family and left the house tidy. Thank you.

February 12, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for sharing your feedback with us, we are pleased to hear you have had a great experience with DG Solutions, Many thanks.

Advertisement
Rated 5 out of 5 stars

Fantastic Service !

Double glazed all windows in our property, have not had any issues. Customer services are lovely and helpful, requested new set of keys, they posted imidiately. Happy Customer 😊

February 10, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for sharing your review with us, we are so pleased to hear you have been so impressed with the service. Many thanks.

Rated 5 out of 5 stars

Great Installation

Excellent from start to finish-Spencer and Aaron were fantastic with the installation and DG solutions were great with there before and after sales…highly recommend

February 9, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Hi Susan, thank you for sharing your experience with us. We are pleased to hear you were so happy with the installation of your products. Many thanks.

Rated 5 out of 5 stars

DGSolutions were brilliant from initial…

DGSolutions were brilliant from initial contact with salesman Peter, to measuring by Ali who listened to my requirements and gave such useful advice, to the very efficient surveyor who double checked everything. The lovely fitters, Spencer and Aaron were meticulous in their work keeping damage to plaster etc to a minimum. I would be happy to recommend DGSolutions.

February 4, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for sharing your feedback with us. We are pleased to hear that you have been so impressed with the professionalism and service received. Many thanks.

Rated 2 out of 5 stars

I was expecting my windows to be fitted…

I was expecting my windows to be fitted and at o9.20 on the day, I received a phone call at that time, to tell me that the windows were not going to be fitted that day, but possible date one week later. Eventually a date for 4 days later was agreed. The windows themselves are excellent and the two guys that fitted them were very good. After another phone call I was told that they are liable to tell me of any delay up to 8 weeks later.

February 4, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for sharing your review with us Mr Harrison. We are sorry to hear that there was a delay of four days and we apologise for any inconvenience caused. From time to time, we do experience product delays and we do our very best to try and over come this wherever possible. We are pleased to hear that you have been impressed with the quality of the products and also the expertise and professionalism shown by our installers. Many thanks.

Advertisement
Rated 5 out of 5 stars

DG solutions.

Was an absolute pleasure dealing with DG solutions Exeter branch when getting the windows and doors replaced in my house. Very thorough from start to finish. Would 100% recommend to anyone in the market to upgrade their windows and doors to use this company

February 2, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Hi Aaron, thank you for sharing your positive feedback with us about our Exeter branch. We are pleased to hear that you have been impressed with the service you have received. Many thanks.

Rated 5 out of 5 stars

Couldn’t have had better service

Couldn’t have had better service! Was unsure how to go about getting my windows done, and Jack came out to do measurements and give us a quote. Not once did I feel this was just great customer service to get a sale, but a brilliant amount of experience and product knowledge, and made sure I got the right spec for what I required. Ricardo was also very easy to deal with, and I’ve made a point of recommending to my friends. Excellent service.

February 2, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for your feedback. We are so pleased to hear of your experience with us and appreciate your recommendation. We will be sure to pass on the feedback to our team. Many thanks.

Rated 5 out of 5 stars

No other company I would use!

I couldn’t ask for a better company to fit my windows! I enquired about getting my windows done and their sales rep named Jack came out to do all the measurements and put together a price for me which I was more than pleased with. In terms of the installation I couldn’t fault their work one bit. I wouldn’t choose anyone else but DG Solutions if I was to ever get new windows fitted again. Top sales rep and company!

February 2, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Hi George, thank you for your feedback. We are happy to hear that you have been impressed with the service and products you have received from us. Enjoy your lovely new windows. Many thanks.

Rated 1 out of 5 stars

I cannot possibly recommend this company. They are a nightmare!

Things started well with the initial sales visit – very helpful and informative. However, the wrong door was ordered as the size couldn’t possibly fit (at least they realised this before delivery), they overcommitted and outright lied on various occasions about various things throughout the whole process. The actual windows look like a good product (not manufactured by them) but spoilt by very poor workmanship, around both the windows and door (we were promised on at least 2 occasions that everything would be perfect, as it was before they started), which did not live up to what was clearly promised. To add to that, the installers did not clean up properly after themselves at all. Having been promised that we should not pay anything until we were sure that we were satisfied, we were called for payment literally within a minute or two of the installers leaving (and, even though there was still work to be done!), and they would not listen to what we had to say about that (we stupidly paid). On top of that we were continuously hassled by ongoing sales pitches for further products/work and they would not take no for an answer. There was a pattern of poor communication within the company, with information from previous discussions not being passed on properly, only the very basics if at all. I am not in the habit of writing bad reviews, but I've made an exception here. Avoid at all costs!

February 2, 2022
DG Solutions logo

Reply from DG Solutions

Hi Mr Bradley, We are sorry to hear you have not been satisfied. We have requested further details from you on the find reviewer section of Trust pilot. A member of our customer care team will be more than happy to look into any outstanding concerns you may have. Many thanks.

Advertisement
Rated 1 out of 5 stars

AVOID THIS COMPANY

Agonising 3 months of promising,distress and frustration to rectified my door and window sill that been damged by thier engr.,I've take my holiday because they promise the date that they supposed to rectified but no one showing up or not even a courtesy call that to advise me.I have to chase them instead them chasing me when my next appointment what i get is just a false promising im fade up with it.We believed we were paying team of professionals to do better job but sadly were not,there's still so many issues after they done fitting my windows and door.Door not flash fit to the frame drought or wind drawing inside i have lots of condensation all over my house i have to do somthing to stop the drought temporarily i've put tape everyday around with it and also they left the end sill without putting the trim cover look awful to be honest.Some of my neighbours and 3 of my good mates asking me who fit my windows i can't really recommend this company after those issue not even resolved yet,i just give them a piece of advise to find decent and more professinal windows installer not this company.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

New windows

My windows were installed by Billy and Harry, both were polite guys, hard working and tidied up after themselves. I can't fault them. Thanks guys.

February 1, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Hi Michael, thank you for sharing your feedback with us. We will be sure to pass on your feedback to our installers. Many thanks.

Rated 5 out of 5 stars

Job Satisfaction

Paul and Neil were at my place between the 26th and 28th of January 2022 and they did a fabulous job fitting 14 windows with precision and attention to detail. They were friendly, polite and engaging. I am very pleased with the job and would definitely recommend DG SOLUTIONS to friends.

January 30, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thanks for sharing your feedback Nikki. We are happy to hear how pleased you are with your new windows and the level of service that you have received from us. Many thanks for the recommendation!

Rated 3 out of 5 stars

The did not clear up after themselves…

The did not clear up after themselves glass still left on the floor. Decking not cleaned up

January 29, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

We are sorry to hear this. We have requested further information via the find reviewer section on Trustpilot. A member of our customer care team will then be happy to make contact and arrange for any outstanding concerns to be rectified. Many thanks.

Advertisement
Rated 5 out of 5 stars

Found this company outstanding

Found this company outstanding. Had all new windows and doors, Ian & Ryan fitted my windows and most of the doors & they were a pleasure to have in the house, very polite, chatty and professional with a extremely high standard of finish. John and Dave fitted my new front door who were also very polite & lovely. Malcolm also was amazing as I changed my mind last minute of door handle so he attend to fit for me and nothing was too much trouble & even put up my new door bell. excellent communication with Ben and very easy to talk to, he arranged the new handle no problem at all. All in all this company comes highly recommended. Thankyou all for such a smooth running & excellent job 😊

January 27, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Hi Rebecca, thanks for taking the time to write us a review. We are happy to hear of how impressed you have been with the service you have received from our team. Many thanks.

Rated 4 out of 5 stars

Polite and efficient

Mike, Dan and Ben were polite, helpful and hard working. Adam in the office was efficient. Would have been 5 stars but were 'messy' with clearing up and scratched floor as no dust sheets laid down

January 26, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for your review. We are sorry to hear that the clean up process was not as efficient as it should have been. Should you wish to talk to a member of our team about any concerns then please do not hesitate to contact us. Many thanks.

Rated 5 out of 5 stars

Really pleased with this company

My experience with this company has been excellent .
From the very helpful Lady in Head Office to the fitters.
JAY and MIKE have been very hard working, explaining things to me as they went along and a pleasure to have in my home.
They take pride in their work and have filled 11 windows and a Patio door for me.
They clean up each room when then finish and sweep the back and front garden.
I had one window made with Acoustic Glass as I live on a very busy road and they really were very diligent to do it properly.
This company is good value also.
A very happy customer.

January 26, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for sharing your review. We are pleased to hear that you were happy with the service and the products that you have received from us. We will pass on your feedback to our installations team at our Exeter branch. Many thanks.

Rated 5 out of 5 stars

Mike and Jay a credit to the company.

Very happy customer, I had my windows fitted by Mike and Jay they were very professional and worked very well together. My new windows look brilliant, the lads cleaned up after them and left everything very tidy. A credit to the company.

January 25, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for sharing your feedback with us. We are so pleased to hear that you are happy with your new windows and the work that our installations team have carried out for you. Many thanks

Advertisement
Rated 5 out of 5 stars

Very happy with the windows and doors…

Very happy with the windows and doors we had put-in by Spencer & Aaron they were excellent. couldn't fault them they cleared every thing away no mess whatsoever. From Mrs Abbott in Brentwood.

January 25, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Hi Mrs Abbott. Thank you for your lovely feedback. We will be sure to pass this on to the installations team. Many thanks.

Rated 5 out of 5 stars

Fantantastic Job!!!👍👏

Fantastic job done in 4 hours with 3 of the guys on the case. 2 front windows upstairs and down plus a shower room window and an outstanding new glass back door, AND even fitted a new cat door into the glass. They got on with the job,no messing or stressing. Just a great job done by Mick Jay and Steve and Ben booked it. Am now warm and toastie. One very happy customer. Highly recommend them!

January 21, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for sharing your review with us Maria. We are pleased to hear of how impressed you have been with the service you have received from us. It is great to hear how your new products have improved your heating too! Many thanks

Rated 5 out of 5 stars

Had door and frame fitted by DG…

Had door and frame fitted by DG solutions. Rob and Ricky did an excellent job and I was surprised how quickly the fitting went. They left no mess and demonstrated the locking mechanism. The door was minus a knocker but DG remedied that in a few days. All in all a very positive experience

January 20, 2022
Unprompted review
DG Solutions logo

Reply from DG Solutions

Thank you for sharing your experience with us David. We are pleased to hear that you were impressed with the work that Ricky and Rob did for you. Many thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look